Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Water park
Suite (River Jump) | View from room
14 bars/lounges, 2 swim-up bars, 2 poolside bars
Suite River Adults | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Water park

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xenses Park
    ‪17 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite River

  • 657 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

  • 1352 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite River Adults

  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (River Jump)

  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite (River Spa)

  • 640 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

  • 1352 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Adults

  • 1352 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite Garden

  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Oceanfront (Adults)

  • 570 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite With River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Luxury With Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Junior With River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury With River View

  • River view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite With Garden View

  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Suite Premium With River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Standard With River View

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5-star Playa del Carmen property steps from Cenote Santa Cruz
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Accommodations are furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 14 bars/lounges. A complimentary breakfast is offered each morning.

This 5-star property offers access to a business center and meeting rooms. This luxury property also offers a children's pool, a 24-hour fitness center, and a sauna. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 898 out of 1269 reviews
Rating 8 - Good. 131 out of 1269 reviews
Rating 6 - Okay. 88 out of 1269 reviews
Rating 4 - Poor. 58 out of 1269 reviews
Rating 2 - Terrible. 94 out of 1269 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Liping, Woodbury

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel. One thing of note, concierge exists to sell to you. Do not look to concierge for much actual assistance. Hotel is noisy with how the hallways are constructed to echo. With all that said, most amazing hotel I have ever stayed at. Pictures do not do it justice.
Stayed 3 nights in Mar 2025

8/10 Good

Aura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was yummy
Stayed 3 nights in Mar 2025

10/10 Excellent

Forrest

Stayed 3 nights in Mar 2025

6/10 Okay

Arvind, Brooklyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Bait and switch as soon as you arrive, asked to sign up for sales tour for vacation club. Tell you anything to get you in door. Then don’t give what was promised. Takes longer than promised. Buffet not as flavorful as other resorts. If looking to do the parks may want to look into a day pass and stay elsewhere . rather than paying for xcaret and getting the parks included. Very disorganized. Told we didn’t need to make reservations for restaurants but then upon arriving we were told we needed reservations. Xplor park was great, even better at night. Ambience for resort not as nice as others we have been to (common areas, lobby bar, pool areas)
Stayed 3 nights in Mar 2025

2/10 Terrible

Crystal

Stayed 4 nights in Mar 2025

10/10 Excellent

Peaches Lorpu

Stayed 4 nights in Mar 2025

10/10 Excellent

rose

Liked: Cleanliness, property conditions & facilities
all exclusive
Stayed 5 nights in Mar 2025

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is unbelievable. Exelent place to spend your vacation.
Stayed 4 nights in Feb 2025

8/10 Good

Lisa Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first several days started out wonderful! Amazing service, beautiful property, delicious food. The last few days we saw a drop in service. Housekeeping took our dirty towels but didn’t replace them, no toilet paper, body wash, shampoo were refilled. Most of the food was amazing and Xin-GAO was our favorite by far. La Cantina was a let down. Food was dry and not appealing. Finally, very poor experience at the pool our final full day. The restaurants were busy so my son ordered pizza to room service. We had seen people eating some of the food that was pool side (crepes, tacos, ice cream) and even watched people bring dripping ice cream cones INTO the pool. So we didn’t think it would be an issue for him to eat a slice of pizza pool side. We were scolded and told this is prohibited, so we immediately apologized and said he would take it back to his room to finish. The server then went and told the lifeguard even though it was already dealt with and we were scolded a second time which was unnecessary. The server then got all the other servers together pointed at us and then he came back over and told us we were getting a warning and were scolded a third time. They stopped serving us. My son had left to handle it within 2 min. Was an extremely rude and excessive reaction especially given there no signs that say no food poolside. When we told the front desk about the incident he told us, “You are in Mexico and we have rules too”. Rude and dismissive of our experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Cicely Jimena, Dallas

Stayed 4 nights in Jul 2023

10/10 Excellent

Cesar Plata

Stayed 3 nights in Dec 2024

6/10 Okay

Romelia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the property but buffet area is so bad, I have to call three times to ask for towels
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin Andrew

Stayed 4 nights in Feb 2025

8/10 Good

jina, norristown

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad costumer care
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 2 nights in Mar 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Jennifer

Stayed 4 nights in Feb 2025

4/10 Poor

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Minghui, Plainview

Stayed 6 nights in Feb 2025

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In my opinion, Perfection

If you would like as near perfection this side of heaven, stay at Xcaret! This place is ideal for safety and security. Tip: Figure out which parks you want to visit before you arrive, actually call the hotel to reserve them! Restaurants, too, that require reservations. This way you'll get the most out of the tremendous amount available! Great for anyone -- except maybe the elderly? There was a lot of ground to cover every day. But if you're fit and can walk, enjoy the VAST offerings of Xcaret. Expect the best service and attention, a gorgeous property, unbelievable food, and lots to do.
Stayed 6 nights in Feb 2025

2/10 Terrible

Dania

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 5 nights in Feb 2025