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Aparthotel

Hotel Riviera Caribe Maya

3.0 star property

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Photo gallery for Hotel Riviera Caribe Maya

Outdoor pool
Master Suite | View from room
In-room safe, blackout drapes, soundproofing, rollaway beds
Lobby sitting area
Standard Plus Deluxe | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av. 10 / Calle 30, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Master Suite

Master Suite | Balcony

Master Suite

  • 495 sq ft
  • Studio
  • City view
  • Sleeps 2

View all photos for Suite

In-room safe, blackout drapes, soundproofing, rollaway beds

Suite

  • 861 sq ft
  • Studio
  • Sleeps 4

View all photos for Standard Plus Deluxe

Standard Plus Deluxe | Garden

Standard Plus Deluxe

  • 388 sq ft
  • Studio
  • Sleeps 4

View all photos for Standard Plus With Balcony

View from room

Standard Plus With Balcony

  • 452 sq ft
  • Studio
  • Sleeps 2

View all photos for Suite, Balcony

In-room safe, blackout drapes, soundproofing, rollaway beds

Suite, Balcony

  • 924 sq ft
  • Studio
  • Sleeps 4

View all photos for Suite With Balcony

Living room | TV

Suite With Balcony

  • Sleeps 4
  • 2 King Beds

View all photos for Room Superior

In-room safe, blackout drapes, soundproofing, rollaway beds

Room Superior

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior

Interior

Suite Superior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

In-room safe, blackout drapes, soundproofing, rollaway beds

Suite

  • Sleeps 4
  • 2 King Beds

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About this property

Hotel Riviera Caribe Maya

3-star aparthotel in Downtown Playa del Carmen
This smoke-free aparthotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite. Each apartment features free WiFi, a refrigerator, and a TV. A ceiling fan, a safe, and a shower are among the other amenities that guests will find.
Hotel Riviera Caribe Maya offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Riviera Caribe Maya features an outdoor pool and a children's pool. Dining options at the aparthotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Playa del Carmen aparthotel also offers a library, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.

Hotel Riviera Caribe Maya is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Rey David - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Languages

English, French, Italian, Spanish

Property amenities

Beach

  • White sand beach nearby
  • Free beach club nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Family friendly

  • Children's pool

Restaurants on site

  • Rey David

Food and drink

  • Refrigerator

Dining

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 to 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MXN 250 per night

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Library
  • TV

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals
  • Children's pool
  • Scuba diving
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets

General

  • 1 building
  • 3 floors
  • 36 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000.00 per stay
  • Service fee: 4 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 110 to 160 per person
  • Airport shuttle fee: MXN 1600 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 1600 (one-way)
  • Rollaway bed fee: MXN 250.0 per night
  • Service fee: 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Riviera
Hotel Riviera Caribe Maya
Hotel Riviera Caribe Maya Playa del Carmen
Hotel Riviera Maya
Maya Riviera Hotel
Riviera Caribe Maya
Riviera Caribe Maya Playa del Carmen
Riviera Maya Hotel
Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico
Riviera Caribe Maya Hotel
Riviera Caribe Maya Del Carmen
Hotel Riviera Caribe Maya Aparthotel
Hotel Riviera Caribe Maya Playa del Carmen
Hotel Riviera Caribe Maya Aparthotel Playa del Carmen

Hotel Riviera Caribe Maya Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 194 out of 505 reviews
Rating 8 - Good. 186 out of 505 reviews
Rating 6 - Okay. 79 out of 505 reviews
Rating 4 - Poor. 27 out of 505 reviews
Rating 2 - Terrible. 19 out of 505 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viorel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests
Stayed 2 nights in Jan 2025

10/10 Excellent

Benny

Nice place, good vibes
Stayed 10 nights in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Good location and very cool accomodations
Stayed 1 night in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities
Easily located and within walking distance to the beach
Stayed 12 nights in Oct 2024

2/10 Terrible

Hugo Cesar

Disliked: Property conditions & facilities
They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony
Stayed 7 nights in Mar 2024

4/10 Poor

marta, el cajon

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.
Stayed 8 nights in Mar 2024

10/10 Excellent

Juan, Pittsburg

Traveled with partner
Liked: Cleanliness, property conditions & facilities
My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!
Stayed 6 nights in Mar 2024

4/10 Poor

Marjorie

Traveled with family
Disliked: Property conditions & facilities
The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.
Stayed 5 nights in Mar 2024

2/10 Terrible

Alfredo

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.
Stayed 8 nights in Mar 2024

4/10 Poor

Thiciane

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Luciano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, excellent for the price!
Stayed 4 nights in Feb 2024

2/10 Terrible

Iyce

Disliked: Cleanliness, room comfort

LOUD!

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with
Stayed 1 night in May 2023

8/10 Good

MICHAEL DE

Liked: Cleanliness
It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.
Stayed 8 nights in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, relaxing pool and perfect location!!
Stayed 2 nights in Apr 2023

8/10 Good

Dominick

Traveled with group
Liked: Amenities, property conditions & facilities
Jada at the front desk was very helpfull
Stayed 7 nights in Feb 2023

10/10 Excellent

Michele, Calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!
Stayed 7 nights in Feb 2023

2/10 Terrible

Anargyros

Traveled with partner
They find ways to grab your money
Stayed 7 nights in Feb 2023

8/10 Good

Hamid

Liked: Cleanliness, amenities, property conditions & facilities
Very nice for the price! Will probably be there next time.
Stayed 6 nights in Feb 2023

2/10 Terrible

Maria Camila Escobar

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

6/10 Okay

Paul F

Stayed 1 night in Jan 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

6/10 Okay

Gary, Glastonbury

Liked: Property conditions & facilities
According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.