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Hotel Playa Encantada

2.5 star property

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Photo gallery for Hotel Playa Encantada

Property entrance
Standard Room | In-room safe, desk, laptop workspace, blackout drapes
Daily buffet breakfast for a fee
Garden
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Apartment, Multiple Beds

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Apartment, Multiple Beds

  • 1615 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Apartment, 1 King Bed with Sofa bed

  • 1615 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Master With Garden View

In-room safe, desk, laptop workspace, blackout drapes

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Street View

In-room safe, desk, laptop workspace, blackout drapes

Room Standard With Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

In-room safe, desk, laptop workspace, blackout drapes

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

In-room safe, desk, laptop workspace, blackout drapes

Suite Master With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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4.4 out of 5, Excellent, (1318)
$57 nightly
The price was $112
The price is $57 total
includes taxes & fees
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About this property

Hotel Playa Encantada

Hotel in Downtown Playa del Carmen
Along with an outdoor pool, this hotel has a children's pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Playa Encantada offers 32 accommodations with safes and irons/ironing boards. Accommodations are furnished with sofa beds and desks. 32-inch LED televisions come with satellite channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Hotel Playa Encantada features an outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts hotel also offers a terrace, tour/ticket assistance, and a garden.

Hotel Playa Encantada has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Crib (surcharge)
  • In-room sofa bed
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Sofa bed

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 195 to 250 for adults, and MXN 95 to 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 209 reviews
Rating 8 - Good. 63 out of 209 reviews
Rating 6 - Okay. 25 out of 209 reviews
Rating 4 - Poor. 6 out of 209 reviews
Rating 2 - Terrible. 5 out of 209 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rossana

Stayed 3 nights in Mar 2025

10/10 Excellent

Joy, Coon Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025

6/10 Okay

Irene

Traveled with partner
Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025

6/10 Okay

Susan

Traveled with partner
Disliked: Staff & service
Love the location. Only issue was free coffee from 7 to 11 a. Only happened when we showed up at nine and had them make a very small pot. 2 cups at a time in the back room.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jaime, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mariano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about!
Stayed 1 night in Jan 2025

10/10 Excellent

John, Winder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Srinivasa

Stayed 5 nights in Dec 2024

6/10 Okay

JAMIE

Average layover hotel
Stayed 1 night in Jan 2025

6/10 Okay

Chelsea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, staff & service
The location is good. The noise from night clubs bus shuttles right next to our room was inconvenient. Expect to be woken up at 3 am on most days. The bathroom needs an update Sliding door is broken and no hot water on some days..
Stayed 5 nights in Dec 2024

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach
Stayed 1 night in Dec 2024

10/10 Excellent

Patricio

Stayed 1 night in Dec 2024

6/10 Okay

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No water early mornings pumps turned off !!!!

Hotel is convenient next to Ado bus station , restaurant Nextdoor. We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING. They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late . No shower —- bad bad bad . Can use normal reg pillows too not tiny makeshift one . Could be very nice place toasty if more attics oid to customers comfort. People expect good service clean place AND WATER .
Stayed 2 nights in Dec 2024

8/10 Good

Jorge Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities

Clean close to ado bus station

Good front desk staff during our checkin, room was clean. Could use NEW TOWELS twice have stayed here twice towels have holes . Bed needs a mattress cover your mattresses are very hard . The blow hair dryer was not working tried different outlets. They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Stayed 1 night in Nov 2024

10/10 Excellent

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Francisco, Vero Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location 1 block from Bus terminal
Stayed 1 night in Sep 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente relación costo beneficio

La ubicación es muy buena, ya que queda a una cuadra de la terminal alterna de ADO, lo que facilita los traslados hacia otros destinos, está muy cerca del centro comercial de la w, excelente relación costo beneficio.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jocelyn

Stayed 1 night in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024