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Pelicano Inn Playa del Carmen - Beachfront Hotel

3.0 star property

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Photo gallery for Pelicano Inn Playa del Carmen - Beachfront Hotel

Property grounds
Private beach, white sand, sun loungers, beach umbrellas
Exterior
Exterior
Standard Room, 2 Double Beds, Ocean View | Minibar, in-room safe, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 8 Norte entre 5a Avenida, Y Zona Maritima, Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | In-room business center

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room with Jacuzzi and Terrace

Honeymoon Room with Jacuzzi and Terrace | Minibar, in-room safe, bed sheets

Honeymoon Room with Jacuzzi and Terrace

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Oceanfront

Standard Room, 2 Double Beds, Oceanfront | Minibar, in-room safe, bed sheets

Standard Room, 2 Double Beds, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Balcony

Garden Balcony | Minibar, in-room safe, bed sheets

Garden Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Living area

Family Room

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, bed sheets

Standard Room, 2 Double Beds

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room - Garden View

Standard Room - Garden View | View from room

Standard Room - Garden View

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Pelicano Inn Playa del Carmen - Beachfront Hotel

3-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site. Change of towels is available on request.
Pelicano Inn Playa del Carmen - Beachfront Hotel offers 40 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Bathrooms include showers and complimentary toiletries. Additionally, rooms include complimentary bottled water and ceiling fans. Hair dryers and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a garden and a terrace.

Pelicano Inn Playa del Carmen - Beachfront Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Pelicano Inn - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pelicano Inn

Things to do

  • Free beach club

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 1990
  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 5)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Pelicano Inn
Hotel Pelicano Inn Playa del Carmen
Pelicano Playa del Carmen
Hotel Pelicano Inn
Pelicano Del Carmen Beachfront
Pelicano Inn Playa del Carmen Beachfront Hotel
Pelicano Inn Playa del Carmen - Beachfront Hotel Hotel

Pelicano Inn Playa del Carmen - Beachfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 107 out of 271 reviews
Rating 8 - Good. 87 out of 271 reviews
Rating 6 - Okay. 46 out of 271 reviews
Rating 4 - Poor. 18 out of 271 reviews
Rating 2 - Terrible. 13 out of 271 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service
Carolina and Lolita at the front desk were amazing and Daniel in the Resturant! Thank you for a wonderful experience
Stayed 1 night in Jan 2025

6/10 Okay

Andre

Traveled with partner
Liked: Staff & service
no television in the room
Stayed 6 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and had a lot of good information and generally pleasant and helpful. The property is beautiful and clean. The view from my balcony was fantastic and I loved my room. The included breakfast was good. Despite it being right off Quinta Avenida it was quiet and peaceful.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Friendly staff. Good beach access.
Stayed 7 nights in Jan 2025

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They sprayed in the room with our "stuff" in it without asking and acted like it was normal. Also paid Expedia in advance and after 1 hour of arguing had to pay again or leave when we arrived at 10PM
Stayed 15 nights in Jan 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

6/10 Okay

Fabiana

Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
10/10
Stayed 10 nights in Nov 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just walking distances to 5th Avenue and front beach with good restaurant food is good service is perfect
Stayed 2 nights in Dec 2024

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service
The view and sound of the ocean was just what we were looking for. Breakfast was decent but for some reason they didn't include a kids breakfast even though he was a registered guest. They rectified it and included his breakfast in the end. Staff were really kind.
Stayed 1 night in Dec 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, amenities
Great location in downtown Playa, beach is an 8 and street is quiet. Not for you if stairs are a problem.
Stayed 2 nights in Dec 2024

10/10 Excellent

Janet, san diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the beach hotel, plus a block from the 5th...so that beats anything! The breakfast at their restaurant overlooking the beach made it all worth it. The property is a bit old, the rooms were simple and lacked the amenities of a higher star hotel, such as tvs/room service/furniture...I mean, there were no hooks or chairs or dresser in our room to put our stuff, but I can overall say it was a pleasant stay. They accommodated us when we decided to extend our stay (and it was over the holidays)! We are pleased w this place, just wished they put a little love into their rooms, update/furnish a bit better.
Stayed 2 nights in Dec 2024

4/10 Poor

Breeyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Sand on floors. Asked for towels to clean room, they said no.
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Tatjana

Traveled with family
Liked: Cleanliness, amenities
The staff was great- they were very accommodating and made things happen :)! Pablo, Ruben and Gabriel, as well as the whole front desk team was great! Location of the hotel is very good, and the beach - one of the best for skimming!
Stayed 14 nights in Nov 2024

10/10 Excellent

Donald Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is right on the beach which made for a very relaxing stay. It’s also very close to 5th avenue and all of the restaurants, so strolling and finding great places for dinner are easy. Can’t beat the Pelicano for the price.
Stayed 6 nights in Nov 2024

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está en una perfecta ubicación y el personal es muy amable , ademas el almuerzo que ofrecen está muy completo y rico, estamos muy contentos y agradecidos es un hecho que regresaremos pronto..
Stayed 5 nights in Nov 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
The only feedback, they don’t have there own parking
Stayed 1 night in Nov 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent staff. Can improve by obtaining a power plant as when we arrived was no power and we had to wait about 3 to 4 hours, could not check in, could not entered the room until power can back. No compensation for the inconvenience.
Stayed 1 night in Nov 2024

6/10 Okay

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Krister

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and a feeling of security due to the diligent monitoring of the properties staff. Satisfied with the cleanliness of the property. Happy with the amount of support infrastructure in the vicinity of the property, including transportation, shopping and dining. Friendly and helpful staff.
Stayed 9 nights in Oct 2024

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach close to all the restaurants and quiet loved it
Stayed 4 nights in Oct 2024

10/10 Excellent

Ana Luisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024

4/10 Poor

Diana Atef Noshy Labeb

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good service until i got very bad breakfast in one day then i told the manager he was helpful he made for us next day very good service. And my 3 years baby love it too
Stayed 14 nights in Oct 2024