2/10 Terrible
Jeanea
Traveled with family
Mar 20, 2025
Avoid This Hotel at All Costs – Outrageous Makeup Fee?!
I’ve stayed at many hotels all over the world, but never have I encountered such an appalling, money-grabbing policy as the one at this place. If you dare to use a towel to wipe your face, expect to be hit with an additional fee. It’s absolutely ridiculous that they’re charging for something so basic and common. I never just wipe my face and leave the whole towel full of makeup without rinsing it with soap, so it’s easier to clean. All it needed was to be laundry like every other hotel does. Get black towels if you’re going to penalize your guest for using them, and don’t know how to properly wash!!! This is what happened to me, no telling what else they nickel and dime people on after the fact.
To make matters worse, I had an incredibly stressful experience when I returned to the hotel after hours and found myself locked out, with no one in sight. I banged repeatedly on the gate, and called the hotel so many times with no answer. All I thought about was protecting my daughter who I had out there on the curb and thought I had to book another hotel for the night despite us not having any luggage just to get us off the street. Finally I screamed once again bloody murder into the gate, and someone showed up. I was fighting tears. But guess what, I never mentioned it the next day to the staff because I consider myself a nice person and I didn’t want the night employee to get in trouble. But to now be hit with this fee!!!
Jeanea
Stayed 5 nights in Mar 2025