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Hotel Lunata - Near Playa del Carmen Main Beach

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lunata - Near Playa del Carmen Main Beach

Interior entrance
Exterior
Reception
Junior Suite, 2 Double Beds | Premium bedding, minibar, in-room safe, individually decorated
Interior entrance

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
5ta Avenida entre Calles 6 y 8, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Calle 12
    4 min walk
  • Playa del Carmen Main Beach
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 193 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About this property

Hotel Lunata - Near Playa del Carmen Main Beach

3-star hotel in Downtown Playa del Carmen
A rooftop terrace, concierge services, and dry cleaning are available at this hotel. Additionally, laundry facilities, a library, and express check-out are onsite.
Hotel Lunata - Near Playa del Carmen Main Beach offers 10 accommodations with minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 24-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Lunata - Near Playa del Carmen Main Beach features a rooftop terrace, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Playa del Carmen hotel also offers tour/ticket assistance, a garden, and a picnic area.

Hotel Lunata - Near Playa del Carmen Main Beach has designated areas for smoking.

Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekdays.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Weekday full breakfast available 8:00 AM to 10:30 AM for a fee: MXN 150 for adults and MXN 150 for children

Things to do

  • Art gallery
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 7 days before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 975 per vehicle (roundtrip)
  • Rollaway bed fee: MXN 450 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Lunata
Hotel Lunata Playa del Carmen
Lunata
Lunata Hotel
Lunata Playa del Carmen
Hotel Lunata Riviera Maya/Playa Del Carmen, Mexico
Lunata Hotel Playa Del Carmen
Lunata Playa Del Carmen
Hotel Lunata Riviera Maya/Playa Del Carmen

Hotel Lunata - Near Playa del Carmen Main Beach Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 348 reviews" "
Rating 8 - Good. 81 out of 348 reviews" "
Rating 6 - Okay. 14 out of 348 reviews" "
Rating 4 - Poor. 5 out of 348 reviews" "
Rating 2 - Terrible. 0 out of 348 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Michiyo

Stayed 5 nights in Aug 2024

10/10 Excellent

Giselle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very comfortable, if you’re looking for somewhere to just sleep in 5ta avenida, this is definitely the place. Staff was so helpful and lovely. Perfect for couples. Super walkable and short walk to ferry and shopping mall.
Stayed 4 nights in Aug 2024

10/10 Excellent

david

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel.A highly recommended great location and service for a great price
Stayed 4 nights in Jul 2024

10/10 Excellent

david

Stayed 4 nights in Jul 2024

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! It's a true oasis away from a very noisy street. They've done incredibly well in sound proofing with double sliding balcony doors cutting it out. The decor is beautiful, the beds were so comfortable, the staff were beyond helpful and kind. Only poor point was the very lacklustre included breakfast. It's white bread next to a toaster with packet butters and jams that have melted from the heat. There's also 3 cereals and some coffee. It's fine if you need your stomach to not be empty, but I'd recommend going to Choux Choux Cafe for the best breakfast in town!
Stayed 3 nights in Jun 2024

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Here is the real deal on this hotel. I stayed here 2 weeks in June 2024. It can be a 0 star to 5 star depending on your situation. First, the rooms are quaint with unique Mexican design and decoration. The AC runs super well and keeps you very cool. The provided drinkable water coolers and personal water pitchers is a necessary and welcomed touch. My kids and wife loved the 2 king beds we had, but I felt like it was too hard. The location is the reason I gave the hotel 2 stars. Rooms can overlook Quinta Street which is where the main action in in PDC. This provides lots of fun and constant people watching opportunities, but it also provide constant noise. The noise in the hotel room is CONSTANT. Music plays all day from the Mexican restaurant next door...it starts a little after 7am and goes well into the night. I never noticed when it actually stops because ~11pm the nightclub a couple doors down the street begins and its extremely loud speakers drown out any other noise. This music plays nonstop until 3am. The bass is so loud you can literally feel it in the mattress. If this is the scene you are looking for, where you can walk 50 feet and be in a happening night club, have a bunch of drinks, and stumble back easily to pass out in your hotel room, this is a 5/5 rating. If you want any chance of getting a peaceful night's rest, this is a 0/5. The staff is SUPER nice. Don't be a cheapass and make sure to tip the housekeeping. They do a great job. No pool. No parking.
Stayed 14 nights in Jun 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Cute and clean hotel, a little noisy at night, but overall pretty clean and convenient to shops and restaurants
Stayed 2 nights in Jun 2024

6/10 Okay

casey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is charming and well appointed. Super clean. Unfortunately it is noisy - as it is on 5th avenue... Also, although I was assured the windows are double paneled, the doors and windows do shake, and you can hear all noise :( great place if you need to stay close to the bus or ferry station! Not for light sleepers.
Stayed 1 night in Jun 2024

8/10 Good

Mon

Traveled with partner
Liked: Cleanliness, staff & service
Leaking faucet all night, hard bed. Plumbing Needs maintenance.
Stayed 1 night in Jun 2024

10/10 Excellent

Henry

Stayed 1 night in May 2024

10/10 Excellent

Rosemary

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
We had an awesome stay at Hotel Lunata for the first leg of our trip to PDC. The location was perfect right off of 5th. The sound level was also pleasantly soft being right on the main avenue. The staff was very friendly and helpful! Thank you again.
Stayed 4 nights in May 2024

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in the centre of the 5th Ave., Too bad it didn't have a pool though after a full day in the sun and sand it would be nice to sit in the pool. Breakfast could of been better. Overall, the hotel was very nicely decorated and very clean. Staff was very friendly and helpful. Would stay again!
Stayed 3 nights in May 2024

8/10 Good

Rossella

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to all amenities and walking distance to the beach. I would have like to see more breakfast variety side from coffee, toast and jam. Overall stay very good.
Stayed 3 nights in May 2024

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 4 nights in May 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING. I (18F) and my friend (18F) traveled to Playa Del Carmen from March 31 to April 5, and we stayed at Hotel Lunata from April 1 to April 5. We had our apprehensions about staying in Cancun because of safety concerns as young travelers. However, at Hotel Lunata, we felt so safe. The staff truly cared about our experience. They recommended a safe bank to go so we wouldn’t get scammed, and allowed us to drop our key off at the front desk every time we left the hotel. This ensured we would not lose the key and could go to the beach without worrying it would be stolen. And we were given free towels for the beach as well. Every night at 11pm, they close the gate to Hotel Lunata so it feels even safer. The rooms were so clean, and the shower was so cute. We also had a street view which was a fun time. There was also a safe where we left our passports and other valuables, and clean, cold drinking water on every floor. I only went to the complimentary breakfast once, but the toast, jam, cereal, and coffee served was all absolutely delicious. Safety aside, the actual hotel itself was gorgeous and affordable and just a walk away from the beach. It honestly felt magical. And there are so many good restaurants nearby which were decently affordable. Overall, our experience was 10x better because of the caring staff at Hotel Lunata, and if we ever come back to Playa del Carmen, I refuse to stay anywhere else. I highly recommend this beautiful hotel.
Stayed 4 nights in Apr 2024

8/10 Good

Jeehyun

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and spacious. However, there is no lift but lots of narrow stairs. If you have bad back or lots of stuff, not right for you. Also, noise is another level. It feels like ‘ok, I can sleep in this level of noise’ before 10pm but after that, seems like whole street become a club till 3am. Because of base sound, ear plugs don’t really help. If you will be out there until 3am, it’s really good location. Easy to get anywhere, lots of bars and restaurant around. But if you have bad jet lag like us, it can ruin your next day schedule. Accept the noise and stairs, the hotel is lovely. Affordable price, good room size, clean, good water pressure and easy to go all the places.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were absolutely lovely. Our room had a balcony that overlooked the interior courtyard where we sat with morning coffee and watched the birds in the surrounding treetops and watched the sun go down in the evening. It is a charming hotel in an ideal location for Playa's restaurant/beach scene and easy access to the ferry to Cozumel. We loved our stay and would highly it.
Stayed 3 nights in Mar 2024

10/10 Excellent

liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at the hotel Lunata. The staff were awesome. I would give them a higher rating than excellent if I could. They made the trip easier and helped arrange transport and even helped us find a hotel in Cancun when our flight was cancelled. The hotel grounds are beautiful and quiet, a nice repreive from the busy Quinta Avenue that you walk in off of. The rooms are unique and very well done in a Spanish style. There are no shortage of restaurants and shops to shop at and the ocean is a quick two minute walk from the front steps. Very convenient location. Will definately stay there again!
Stayed 7 nights in Mar 2024

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and super convenient place!
Stayed 1 night in Mar 2024

4/10 Poor

stas

Stayed 6 nights in Mar 2024