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Hotel El Campanario

3.0 star property

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Photo gallery for Hotel El Campanario

Exterior
Exterior
Deluxe Room, Multiple Beds (Plus Single Bed) | Terrace/patio
Deluxe Room, Multiple Beds (Plus Single Bed) | In-room safe, free WiFi
Studio, 2 Double Beds | In-room safe, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avenida 15 Norte No. 218, Esquina Calle 12, Col Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Suite

Family Suite | In-room safe, free WiFi

Family Suite

  • 1023 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | In-room safe, free WiFi

Studio, 2 Double Beds

  • 915 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Plus Single Bed)

Deluxe Room, Multiple Beds (Plus Single Bed) | In-room safe, free WiFi

Deluxe Room, Multiple Beds (Plus Single Bed)

  • 914 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Studio

In-room safe, free WiFi

Studio

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Suite

In-room safe, free WiFi

Quadruple Suite

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Deluxe

In-room safe, free WiFi

Double Room Deluxe

  • Sleeps 2
  • 1 Full Bed(s)

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About this property

Hotel El Campanario

3-star hotel in Downtown Playa del Carmen
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Hotel El Campanario offers 16 accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Hotel El Campanario features a terrace, multilingual staff, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access.

Hotel El Campanario is a smoke-free property.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Campanario
Hotel El Campanario
Hotel El Campanario Playa del Carmen
El Campanario Playa del Carmen
El Campanario Playa l Carmen
Hotel El Campanario Hotel
Hotel El Campanario Playa del Carmen
Hotel El Campanario Hotel Playa del Carmen

Hotel El Campanario Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 10 out of 40 reviews
Rating 4 - Poor. 5 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Brendan

I liked being close to the party part of town
Stayed 1 night in Sep 2024

10/10 Excellent

NORMA GONZALEZ

Business traveler
Liked: Amenities, property conditions & facilities
Muy buena ubicacion
Stayed 1 night in Nov 2023

2/10 Terrible

Raul

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL EVERYTHING! When we got to the hotel they’ve already sold our room.
Stayed 1 night in Feb 2022

2/10 Terrible

Orion

Stayed 1 night in Feb 2022

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Cam, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for price as standard hotel

nice price and location. disappointed to learn that their advertised beach club pases arent real, and not all the rooms come with kitchenette!These were deal breakers for me. I wouldn have booked elsewhere had I known. Otherwise hotel is pretty good.
Stayed 8 nights in Mar 2018

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay in playa

A delightful place to stay from first arrival to exit. All were friendly and more than courteous. I stayed 12 days --will probably stay for at least a month next summer. I've no doubt that Claudia would have made sure that any issue was dealt with immediately but there really were no significant concerns at all. The rooms are simple but kept very clean. Absolutely great shower, lots of hot water. Has a full oven /stove and a refrigerator with cooking supplies. A microwave would have been more useful with so many affordable and fine places to eat. Wifi good enough to use for work & neflix. Just a 5minute walk to the beach. Near the hustle of Coco Bongo and 5th avenue yet I was never disturbed by noise. A lovely church across the street provided many evenings of pleasant music. Bring your own washclothes if they are a necessity but I lacked for nothing else. Never took a cab once while I was there. 7 mins to Walmart, 15 minutes from a great little gym, the 6th calle Evolve gym that the locals use which is a fraction of the cost of the gym by the beach. The new restaurant just opened on 12th, 50 yards towards 2oth is quite good as is the one across from Coco Bongo on the corner of 10th Ave and 12th. If you do choose to go to Coba, go on your own as while the tours are a good deal, they will rush you. If you're on a budget or not, do go to Donna Paula's on 6th between 10th &15th. 2 can eat grandly for 100 pesos. I could not imagine staying anywhere but El C next summer.
Stayed 12 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Normal hotel for one night

It was only one night
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location to ADO bus station.Just a short walk to all amenities.Overall a good experience.I have booked this hotel three times in the past year

6/10 Okay

Dave, San Leandro, CA

Centrally located hotel to everything.

Pro: Centrally located, two blocks from 5th Ave, one block from ADO bus station, 15 minute walk to beach, clean and roomy hotel room, good price. Con: Accross the street from noisy church. Church bell rings loudly early in morning and church goers are loadly singing on microphone in morning and evening, no face towels or cups for brushing teeth.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at this hotel this is my second visit .Close to beach and Ado bus terminal.Very satisfied will book this hotel again on my way to and from Corozal Belize

4/10 Poor

Tania, Mexico

Disliked: Staff & service, room comfort

You got what you paíd

Need yo improved in the service

6/10 Okay

COACH HORSE, Washington, DC, USA

Disliked: Staff & service, room comfort

Trip was not bad made the best of it.

There was phone service, staff did not speak English at all and could not get thru on the phone once I had to go to a local store to get a phone card to call the shuttle company for the return ride to the airport, I had paid them in advance when I got to Mexico had a ride to the hotel never got a ride back. This hotel is not on the beach as it look like online, also beds are very hard not comfortable at all.

4/10 Poor

Robert, Montana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel El Campanario Playa Del Carmen

I can't recommend this hotel. The first room we were given the air condition unit would not work and the toilet had a leak on the floor. We asked to move and were moved to a different room but the bathroom had an awful smell and we had to have room service to come and clean it. The hotel is also being used for long term rentals and was noisy late into the night.

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities, room comfort

Not impressed.

This hotel is in an okay location except there is a Church right next door. The bells start ringing every day at 7:30 a.m.! The rooms are very basic with no hot water in the bathroom or kitchenette sinks. The shower splashes all over the floor if you use any water pressure at all. There are better choices - don't bother with this one.

8/10 Good

Sal, Saint Louis, Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally Located

For what is was an excellent find. When I am staying at a hotel I want the room to be clean and comfortable and not expensive. This hotel fit the bill to the T. While it was a little noisy from the church across the street ringing its bells, this hotel did not dissappoint. Located near the main drag for restaurants and shopping and the beach.

8/10 Good

Katie, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

would stay again.

I really liked this room for the price that we got it for. I was nervous because there weren't any reviews on it and it was so cheap, but when we go there it was a huge room with two beds and air conditioning and a great shower. My complaint is that it is next to a night club and if you like to sleep in the hours of 1130 and 330 then this is not the hotel for you. Also the lock on the door is questionable at best but just lock the valuables in the safe. Overall i would stay here again for sure

6/10 Okay

Olga, Seattle, WA

Liked: Cleanliness, room comfort

Excellent for 1 or 2 nights.

This hotel is very conveniently located to everything. We have arrived very late, around midnight and had no problem finding it. Just 2 blocks up from the 5th and somewhat quiet. The room was very basic and clean, but that was all we needed as we stayed for 1 night only and had to leave early. The room even had a small kitchen area and a fridge, which is great for someone on the budget. We don't think the hotel has elevators, so pick accordingly. When we arrived the staff asked us about our itinerary (which we forgot), and had hard time finding us in their system without it. No big deal. Great and very inexpensive placed to eat around the hotel

10/10 Excellent

Héctor Yair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

YUKI

Stayed 9 nights in Dec 2023

4/10 Poor

Alejandro

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desde el inicio fue todo una decepción, mi reservación no estaba y me hicieron pagarla nuevamente, en la habitación solo había un contacto de Luz apesar de que la habitación es grande. Muy mal servicio la verdad.
Stayed 1 night in May 2021

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

pao, cozumel

Disliked: Staff & service

Buena ubicacion

El hotel esta bien ubicado la recepcion poco formal y la persona acargo poco cortes la habitacion limpia pero el baño tenia mucho olor a drenaje. Para una noche esta ok
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Disliked: Staff & service

Bien

Exelente hubicacion y y acceso falta estacionamiento pero en general estubo bien
Stayed 1 night in Nov 2017

6/10 Okay

Francia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2017