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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Point of interest
Point of interest
Point of interest
Premium bedding, down comforters, Tempur-Pedic beds, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪7 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 2 Queen Beds

  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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4.5 out of 5, Wonderful, (1010)
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$101 total
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About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express And Suites Playa Del Carmen by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1004 reviews
Rating 8 - Good. 253 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 20 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price vs quality.
Stayed 9 nights in Dec 2024

10/10 Excellent

Mingying

Stayed 7 nights in Dec 2024

4/10 Poor

Farid, San Jose

Disliked: Cleanliness, staff & service
No limpiaron los cuartos bien y el mismo desayuno todos los días durante una semana
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Leaks and puddles.
The mini fridge was leaking? (a puddle of water coming out from under it). Puddle of water covered the balcony (The floor slanted inward toward the bedroom sliding door instead of away from the door) The toilet didn't flush initially but it was fixed when I informed management.
Stayed 2 nights in Dec 2024

2/10 Terrible

felix

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we encountered was friendly and helpful, and the location was convenient for everything. The breakfast was filling and tasty. I would recommend this hotel to others.
Stayed 2 nights in Dec 2024

4/10 Poor

Jim

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast is atrocious and very limited. We went the first day but it was horrendous and very limited. We left and went every morning elsewhere. The rooms are extremely noisy from the hallway to people above you. The roof top pool does not get cleaned regularly and was very cloudy with lots of algae bloom. Roof top deck is decent but get busy after 3pm. Cleaning ladies do a good job of cleaning but we had to constantly request regular coffee. The big positive is the location - it’s a 5 min walk to 5th ave. For a place to sleep it ok but bring earplugs.
Stayed 4 nights in Dec 2024

10/10 Excellent

Felix

Stayed 7 nights in Dec 2024

10/10 Excellent

Ashlesha

Stayed 1 night in Dec 2024

8/10 Good

run

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

felix

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible place
The breakfast is HORRIBLE the eggs like lips of rocks beans with dish soap water toaster take 4 minutes to work After staying 4 nights i notified the front desk that I will check earlier they agreed then they changed my car for 2 nights without telling and without my consent
Stayed 3 nights in Dec 2024

10/10 Excellent

YOUNGSOO, LONDON

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Eliana

Disliked: Cleanliness
Apartamento bonito de odor insuportável
Recepção maravilhosa da Flor e equipe da cozinha,os demais nao são receptivos . Ficamos 6 dias no apartamento 381 que é bem conservado , porém a limpeza e higienização deixam a desejar, a chaise tinha um odor insuportável que espalhava para o quarto inteiro. O capricho da arrumação , origami com toalhas , reposição de amenities são pontos positivos. Café da manhã , muito bom !
Stayed 6 nights in Dec 2024

10/10 Excellent

MIGUEL, Alhambra

Stayed 1 night in Dec 2024

8/10 Good

TED

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

RAFAEL AUGUSTO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bom dia, não gostamos porque disparou o alarme de madrugada as 03:30 AM e não ouve nenhuma explicação do que aconteceu, e no outro dia uma pessoa da equipe do hotel batel na porta para fazer reparos as 10:40 PM da noite, achei um pouco falta de respeito
Stayed 3 nights in Nov 2024

8/10 Good

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Dorota, Maple Ridge

Traveled with partner
Liked: Cleanliness
It was ok for a night, nothing really bad, but nothing great either. Furniture was a bit beat up worn. The bed was comfortable though, so that's good. Our room wasn't ready at check in time and we got another room which was on the noisy street side. There was a gap in the slider door so it was quite noisy, which is why we originally requested a quiet side of building. Room should be ready by 3 pm check in. Also lots of "security measures" like signing for your pool towel, which is a bit over the top, but not a dealbreaker. Breakfast menu was limited and coffee quite watery. Just an average stay. It was adequate for our 1 day passing through needs.
Stayed 1 night in Nov 2024

2/10 Terrible

Timothy

Disliked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay. A large clean room with many amenities. Curtains and towels a little tired but everything else was great. The breakfast buffet was excellent and the rooftop pool area was really nice. No noise from 5th Avenue and still a good location.
Stayed 4 nights in Nov 2024

8/10 Good

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for you money if you’re get it on sale 😉
Stayed 1 night in Nov 2024

10/10 Excellent

Sergio Cascante

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Playacar Holiday Inn Exy
Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.
Stayed 5 nights in Nov 2024

8/10 Good

Werner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really nice and all the staff was very friendly and helpful.
Stayed 5 nights in Oct 2024