Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
One-Bedroom Suite Oceanfront - 1 King Bed | Balcony view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Aerial view
Junior Suite Swim-Up Oceanfront - 1 King Bed | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

9.4 out of 10
Exceptional
(51 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

9.2 out of 10
Wonderful
(37 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

9.0 out of 10
Wonderful
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

8.8 out of 10
Excellent
(16 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

7.4 out of 10
Good
(3 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Oceanfront - 1 King Bed

8.6 out of 10
Excellent
(8 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(39 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star property in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has designated areas for smoking.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 840 out of 1313 reviews
Rating 8 - Good. 254 out of 1313 reviews
Rating 6 - Okay. 110 out of 1313 reviews
Rating 4 - Poor. 69 out of 1313 reviews
Rating 2 - Terrible. 40 out of 1313 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service, staff was excellent!!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacation on this Hilton always amazing. Special Thanks to Manager Ana Figueroa. She solved our ,maybe not big problem ,but very important to us, immediately. Super professional management job. Thanks again Ana. Can not wait to come back again.
Stayed 7 nights in Nov 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort. We felt welcomed, and there was so much entertainment provided and amenities available, that we didn’t even need to leave the hotel if we didn’t want to. The restaurants were excellent and the hospitality was great. The only thing I have to say is that the hot tub in the room can use some disinfecting, because when we turned on the water and filled the tub, orange dirt starting coming out of the jets, which made me not want to go into the tub. We notified the concierge and they sent housekeeping to clean the tub the next day.
Stayed 4 nights in Nov 2024

8/10 Good

Laura, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

chante jean

Stayed 4 nights in Oct 2024

10/10 Excellent

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience. Clean, great atmosphere, walked 5th street most nights too. Food and service was great. Warm and welcoming!
Stayed 4 nights in Nov 2024

8/10 Good

Mandeep

Traveled with partner
Liked: Staff & service, amenities
We had a good stay at Hilton and loved the fact that it was walking distance to explore off resort. Only concerns we had were with cleanliness (dust under the sink counters, washroom door had wet stains that could've been wiped down).. I wouldn't recommend using the tub in the room as the water was yellow when we turned it on. The elevator was also down for our entire stay which meant we had go up/down many flights of stairs every day. We did not get the room we had booked but regardless we had a good time and will probably be back.
Stayed 6 nights in Nov 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great service. Fun poolside activities. Good food.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip and it’ll be a tough one to beat. Staff was awesome. Food was amazing. Overall experience was unforgettable.
Stayed 4 nights in Nov 2024

10/10 Excellent

Bernard

Stayed 1 night in Nov 2024

10/10 Excellent

Lilibeth, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and respectful.
Stayed 4 nights in Nov 2024

8/10 Good

Dhruv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the food. Food was at best a college cafeteria level and the same menu every single day. Very disappointed with the food.
Stayed 3 nights in Nov 2024

10/10 Excellent

Karen Ann, Derry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fabulous enormous hotel. The large pool is gorgeous and a very sociable setting. The quiet pool in the back is also gorgeous. Staff is so kind and the entertainment staff is so much fun ... perfect for adults!!! Beautifully lit in the evenings and loved all the restaurants.
Stayed 7 nights in Nov 2024

10/10 Excellent

CLAUDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services, the restaurants everyone is very friendly, we had a great time!!
Stayed 3 nights in Oct 2024

4/10 Poor

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
None of the food of all restaurants were good, food was cold and not poor quality not a good variety of beer.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tricia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff was great - particularly Debra! All staff polite and friendly Close proximity to other activities but plenty to do on-site
Stayed 5 nights in Nov 2024

6/10 Okay

Kenneth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-Limited, poor signage. -Weak alcohol options (all chemicals). -Noisy, cafeteria eating options, w poor lighting, w/o fans, color, table candles, greenery, or tablecloths. -Weak coffee and orange juice. -Linited crowded beach!
Stayed 7 nights in Nov 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The food quality wasn’t the greatest and there was only one smoking area.
Stayed 5 nights in Nov 2024

10/10 Excellent

Yovanna Teresa Caridad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mats

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except food could be a little better.
Stayed 6 nights in Nov 2024

10/10 Excellent

Meronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, wonderful views and the staff was awesome.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jack

Stayed 3 nights in Oct 2024

8/10 Good

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property alot. This is my second stay in two years. I am going back next year. Rooms are nice. Staff is GREAT! Entertainment is great! I gave them a four this time because the drinks were watered down. That was not the case last time i stayed.
Stayed 3 nights in Oct 2024

4/10 Poor

chantel

Food is horrible
Stayed 4 nights in Nov 2024