Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
One-Bedroom Suite Oceanfront - 1 King Bed | Balcony view
Junior Suite Swim-Up Oceanfront - 1 King Bed | View from room
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Presidential Suite, 1 King Bed

  • Ocean view
  • 1959 sq ft
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • Ocean view
  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Oceanfront - 1 King Bed

  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star property in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has designated areas for smoking.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 872 out of 1355 reviews
Rating 8 - Good. 261 out of 1355 reviews
Rating 6 - Okay. 114 out of 1355 reviews
Rating 4 - Poor. 67 out of 1355 reviews
Rating 2 - Terrible. 41 out of 1355 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexa

Stayed 4 nights in Dec 2024

8/10 Good

Don

Stayed 10 nights in Dec 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo espectacular super recomendado volvería hospedarme
Stayed 3 nights in Nov 2024

10/10 Excellent

Nelson

Stayed 1 night in Dec 2024

10/10 Excellent

Wenyi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet was smaller, but surprisingly really good. According to reviews, the Asian restaurant was good but the Mexican places not so good. I found the exact opposite. Don’t order the catch of the day from the sit down places! Dry dry dry! Had a very relaxing time. Recommend the pool view rooms
Stayed 3 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Javier

Stayed 1 night in Dec 2024

10/10 Excellent

Clarice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. The facilities and food/drinks were incredible! The entertainment team especially stood out - Deborah was super engaging and I loved doing the activities she led! Fantastic stay, thank you!
Stayed 10 nights in Dec 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

6/10 Okay

Shawn

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff excellent. But, overall property is dates and needs serious updates for the price. Also, adults only and no alcohol past 11pm was a strange rule.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ali

Stayed 7 nights in Dec 2024

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay all around!
Stayed 6 nights in Dec 2024

10/10 Excellent

Juan Manuel, Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 6 nights in Dec 2024

2/10 Terrible

Shariq

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had brown water coming out of our sink and everything was quite outdated and dirty. Food options were not good at all, almost everything at the buffet was cold, hard and dry. We definitely expected more out of the Hilton considering that is the hotel chain that we choose to stay at in other places as well. We found the employees here to be very tip driven. If you aren’t giving as much as others, they have an attitude with you. We had a waiter who took others before us even though we were in line first. They showed some rudeness and apathy which is horrible on their end because we did pay for our meals and we did tip, that being as much as we could. There was also some racism at play here given we were the only Indian couple at the resort so we felt extremely targeted by the employees here. Definitely will not be coming back.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Valerie, Hamilton City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, great property and even better staff friendliness. I continue to go to this location because it never disappoints. Everyone is super helpful and friendly- Miguel Arcos remembered our drinks, was very helpful with activities and very knowledgeable about all the hotel activities and restaurants available at the hotel.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ermenia

Traveled with group, Traveled with family
Disliked: Staff & service
The resort from office treats people who book with a third party, such as Expedia, like they are an inconvenience and second rate. They give you a different colored wrist band so everyone knows you don’t get the same “perks”… service. When I arrived, I tried to arrange travel back to the airport and they told me I could not get their service I had to talk to my travel agent. I was also not able to book with the third party services for excursions on site, I had to have those who I traveled with book it. We were definitely treated differently than the other two parties with us who booked direct. Upon departure there was noone willing to assist me even though I had booked my cab. I was not allowed in the cab without a special slip but could not get decent help. Fortunately when I insisted I was getting in the cab the valet gentleman walked me in to get checked out and the guy who refused me lied and said he was assisting another guest and could help me now once the baker spoke to him in Spanish. I checked out two days early and will never go back. PS beach access is very limited. I don’t recommend anyone book with a third party stay here and also there are nicer resorts with better beach access and restaurants than this one that may be more accommodating to third parties. They also denied me Hilton honors points.
Stayed 6 nights in Nov 2024

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much positive I want to say about our stay at the Hilton Playa del Carmen. From the moment we arrived to the moment we got in the shuttle to leave. Thank you all the hospitable staff I cannot remember the name of all: Alejandro at the pool, Ruben at Pelicanos, Yolanda and Aldo at M. Patrona. Lili and Fernando for the pictures. The lifeguard to cleaned up the scrape/cut I got on my leg when I slipped by the pool. Thank you to the whole entertainment team! Water aerobics, water spin— the FOAM party was the best!!! The gym was clean and well organized probably the best workouts I’ve gotten all year! Thank you to the caballeros at La Mejorada bar! Thank you to the senoritas at Aromas cafe- always smiling and always welcoming. Thank you to Lili for being our housekeeper when we needed a little cleaning up. Thank you to the guys at the bar at Kalamata who were always checking on our drinks by the pool. I’ve been to Playa before and stayed somewhere else. I’m in love with the city and now I’m in love with this resort. We were never ignored, always well cared for. The food was delicious!! We loved it so much we plan to return around the same time next year and hopefully extend the stay. Thank you HILTON!
Stayed 7 nights in Dec 2024

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Katarzyna

Stayed 7 nights in Nov 2024

10/10 Excellent

Irma

Stayed 5 nights in Dec 2024

10/10 Excellent

SARMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

8/10 Good

Alfredo Jr

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Renee, Randolph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed at the Hilton PDC for 6 nights. Perfect location to 5th Ave. Our check in was pretty smooth. Our swim up suite was clean and spacious for 3 adults. We expected 2 queen beds (on their web site) and they were full beds..disappointing. The jacuzzi tub was obnoxious and was situated awkwardly in the room. The facilities were really nice and well maintained. Options for food were limited and menus didnt change but the food was good. The staff are AMAZING! and went out of their way to make us feel comfortable! A big shout out to Roberto Tapia in the lounge area super friendly guy and works his butt off! Our breakfast at Spice Restaurant was always enjoyable with our server Miguel Arcos!! Pool area is a bit tight but the Entertainment staff are great, always smiling and super energetic. The beach was a huge let down! Overall, we enjoyed our stay!
Stayed 6 nights in Dec 2024