Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
View from property
View from room
Junior Suite Oceanfront Walk-Out - 1 King Bed | View from room
Junior Suite, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, free minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

Room options

Similar properties

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star property in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has designated areas for smoking.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 928 out of 1419 reviews
Rating 8 - Good. 261 out of 1419 reviews
Rating 6 - Okay. 120 out of 1419 reviews
Rating 4 - Poor. 68 out of 1419 reviews
Rating 2 - Terrible. 42 out of 1419 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, very clean resort
Stayed 5 nights in Mar 2025

2/10 Terrible

diana

Traveled with group
Liked: Cleanliness
We thought there’s too many rules no food service at the pool no pool service at all. Dirty towels were left. Staff would walk by them and not take them away. Drinks were terrible very bad dining choices. All restaurants are located within the hotel. Only one is supposed to be waterfront, but has limited views.
Stayed 7 nights in Mar 2025

6/10 Okay

Lisa, Burnaby

Stayed 7 nights in Mar 2025

8/10 Good

Jessica

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hilton Playa del Carmen in March of 2025. Overall we had a nice stay. The check in process was a bit slow as there were quite a few people arriving at the same time. Our room was in building 4. Which was quite a ways away from the beach and main pool area. It overlooked the “quiet pool” so if that is more your scene, I would recommend this building. Most of the rooms have hammocks on the balconies. Our room was clean and spacious. We enjoyed most of the restaurants, including Spice for all meals, Barefoot and Rincon Mexicano for lunch. The churro ice cream dessert at Ma Petrona was delicious. The staff were very friendly. We enjoyed the nightly entertainment.
Stayed 6 nights in Mar 2025

8/10 Good

Tiyanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel staff I have ever seen.
Stayed 5 nights in Mar 2025

8/10 Good

Christofer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, maintained and excellent staff and service …. The only thing they need is better quality entertainment nightly which was not available.. but being a 2 min walk to 5th Avenue made you go out there for that .
Stayed 5 nights in Mar 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, rooms and pools are fantastic! Beach was small but clean and pretty. Food was ok and drinks tasted soapy but the coffee ice cream shop was amazing!
Stayed 6 nights in Jan 2025

10/10 Excellent

KRISTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choices and availability were fantastic. We were so happy with room service, the coffee bar, the food choices, restaurants near the pools, etc.
Stayed 4 nights in Mar 2025

10/10 Excellent

Carlos, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great , excellent service , variety of food . The buffet was great . Our room was to the side of 5 Ave two blocks away and you can hear the noise at night . Overall everything was great , we will come back again j
Stayed 4 nights in Mar 2025

10/10 Excellent

Tina, Mililani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton property stay has been amazing! I felt safe. The staff were all so helpful and friendly. There were plenty of classes and activities throughout the day, every day. I had a blast taking part in the aqua classes, so much fun!! The location is PERFECT, being right on the beach, and also just steps away from the famous 5th Ave! 24 hour room service made food super convenient anytime we were hungry or thirsty. Thank you for your amazing hospitality Hilton!
Stayed 2 nights in Mar 2025

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Paolo and Miguel were amazing wait staff. Very attentive and all arouns helpful
Stayed 4 nights in Feb 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
5th Avenue being so close.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alejandra María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every single detail.
Stayed 5 nights in Feb 2025

10/10 Excellent

Cody Ryan

Traveled with family
.
Stayed 9 nights in Feb 2025

10/10 Excellent

Denisse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! Staff was friendly and provided excellent customer service. Hotel is super clean and has good restaurant options. We enjoyed our stay so much that we are planning to go back again in 6 months.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent All-Inclusive Resort

Good food, excellent service, and great entertainment. Enjoyed the pool and the spa. Beach is clean and not crowded, but has a lot of rocks in front of the resort. Would go back without hesitation.
Stayed 7 nights in Feb 2025

10/10 Excellent

Helen P

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely, the beach is beautiful. There are lots of rocks in the ocean right in front of the Hilton, but if you walk a little further up the beach, there are no rocks and that makes it a little easier to get to get into the ocean. The staff are so friendly, and they work really hard. The Hilton is excellent.
Stayed 6 nights in Mar 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great resort. The staff couldn't have been any more accommodating and kind. The food was incredible and the entertainment was epic. The only downside was that the beach was small and the whole waterfront was difficult to walk with all of the cabanas, boats and other resorts build so close to the water. However not the fault of the resort just human buildup
Stayed 5 nights in Mar 2025

6/10 Okay

Miguel Aneudy

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is small and not enough adult entertainment.
Stayed 4 nights in Feb 2025

10/10 Excellent

Brittany Lynn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing Resort Experience – Can’t Wait to Come Back! From start to finish, our stay at this resort was nothing short of incredible! The food was absolutely delicious, with a wide variety of options to choose from at every meal. The drinks were top-notch—perfectly made and always flowing, whether by the pool, at the bar, or during the evening entertainment. Speaking of entertainment, a HUGE shoutout to Daniel and Edgar—they truly made our trip unforgettable! Their energy, humor, and ability to keep everyone engaged had us laughing nonstop. Whether it was daytime activities or evening shows, they went above and beyond to make sure everyone was having an amazing time. We would love to come back and highly recommend this resort to anyone looking for great food, fantastic drinks, and top-tier entertainment. Already counting down the days until our next visit!
Stayed 5 nights in Mar 2025

8/10 Good

Joseph John

Traveled with group, Traveled with family
Very nice property and great staff of workers and servers. Only negatives were upcharges on some of the food choices that were included with the all-inclusive last time we were there a couple years ago, and the only swim up bar was closed several of the days we were there.
Stayed 5 nights in Feb 2025

6/10 Okay

Samantha

Traveled with group
Liked: Cleanliness, staff & service
The customer service from management was amazing.
Stayed 4 nights in Feb 2025