Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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February 2025

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3 outdoor pools, cabanas (surcharge), pool umbrellas
One-Bedroom Suite Oceanfront - 1 King Bed | Balcony view
Junior Suite Swim-Up Oceanfront - 1 King Bed | View from room
Aerial view
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    2 min walk
  • Asiana Restaurant
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    10 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

Presidential Suite, 1 King Bed

  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star property in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. Onsite self parking and valet parking are complimentary.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has designated areas for smoking.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 809 out of 1269 reviews" "
Rating 8 - Good. 248 out of 1269 reviews" "
Rating 6 - Okay. 106 out of 1269 reviews" "
Rating 4 - Poor. 66 out of 1269 reviews" "
Rating 2 - Terrible. 40 out of 1269 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Troy

Traveled with group
Liked: Cleanliness, staff & service
Mostly this was a fine property. I only have a couole very specific things that were pretty annoying. The staff was great and helpful. The property was clean but could use some additional care on things. The biggest problems were the ice machine and room service. Our 1st floor ice machine was not working. I had to go all the way to the 4th floor to find a working ice machine. This was a daily trip. The room service was very slow and the sandwiches we ordered were dry and not edible. Fries were super soggy and cold. It was 3am but still would have expected better.
Stayed 4 nights in Sep 2024

10/10 Excellent

Charlotte

Stayed 4 nights in Aug 2024

6/10 Okay

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service
Food wasn’t good except Asiana restaurant and coffe shop was excellent.supose to be all exclusive it is not is a charge for chairs at the pool.And on Mexican show charge if you wanted eat meat !!!! and for be at a front table don’t care if you early the pools have mold all around the buffet is small with no variety food.A good thing.All the personal are excellent.we pay a lots of money.Don’t worth.
Stayed 6 nights in Sep 2024

4/10 Poor

Jared, San Francisco

Traveled with group, Traveled with partner
Disliked: Amenities
This is mostly personal preference so keep in mind that while I did not enjoy my stay, you might. From the moment we went to check in, we were disappointed. The process makes no sense. I walked into the room where the front desk was and was told to wait outside, despite there being multiple open stations. Others in my group with the same room type were allowed to check in, but not me. My girlfriend went to walk around the property just to have a look. She was accosted by security and told she would have to leave by walking out to the beach in the back. She refused and explained we were checking in. She then simply walked back to the lobby. After we checked in, we were taken to our room. It was literally next to the kitchen for the bakery. Also very close to the lobby bar. When we went to bed we were treated to hours of clanging dishes and silverware. We got no sleep from 1-3 am. The room also smelled like a combination of mildew and mild sewage. Most of the food is terrible. Security harasses you constantly. The drinks could not be weaker. Many things you might want are pretty pricey add-ons. The restaurant hours are pretty short windows and inconsistent. Generally, it’s not great. That said, it’s also pretty inexpensive. If you choose to go, the sports bar is okay. Chef’s Plate is actually good, but you do have to pay. Asiana was fair, but meals you would want do cost extra. Also, a word of warning on checkout; it is completely ridiculous.
Stayed 4 nights in Sep 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

olivo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
different from the last time i stayed there,if you are thinking it is the same as when it was the royal it is not,.you should not advertise as all inclusive.
Stayed 5 nights in Sep 2024

8/10 Good

Gonzalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel muy bien, comodo, limpio, buena atencion en especial la tuvimos de Carlos que nos atendió en el restaurant comida mediterranea "Kalamata" . No nos gusto y ponga atención si agendan un servicio de spa , no informan de las politicas de cancelación, por lo que intentan cobrar el servicio sin darlo . Gracias al subgerente Jesús esto no nos sucedio, pero fue un momento desagradable.
Stayed 2 nights in Sep 2024

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Michelle

Traveled with partner
My stay at the Hilton was nothing short of impeccable. I will be back
Stayed 4 nights in Sep 2024

2/10 Terrible

Yediel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property itself is very nice, but service is terrible. For that reason alone I would not return.
Stayed 2 nights in Sep 2024

10/10 Excellent

Randal

Stayed 5 nights in Sep 2024

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Resort at playa del Carmen would be my first choice for my next vacation. Everybody was very kind and helpful. The room was confortable and clean and the amenities and shows were very enjoyable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jerome M, Plainfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Beautiful Resort just disappointed in the price of the cabanas and seating around the pool
Stayed 5 nights in Sep 2024

10/10 Excellent

Christina

Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful. Staff extremely friendly. Only downside was there were times when not many dining options were available and pool/beach close at 10, none of us were ready to go to bed and there weren’t many options on the resort.
Stayed 3 nights in Sep 2024

10/10 Excellent

Baldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! Bartenders, wait staff, housekeepers…. Beautiful hardworking people. Breathtaking view from main lobby. Amazing 16 de Septiembre Party. We are already looking forward to the next visit!!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness
Everything was amazing! The food, the drinks, the entertainment- Roberto and his team were great!!! I will recommend 1000x over. Mexico owes me nothing!!
Stayed 5 nights in Sep 2024

6/10 Okay

RAmona

Traveled with partner
Meeting people and having fun food was wack it was hot no ac 😒 everything closed early forced to go 5th ave and be charged overpriced for drinks and food
Stayed 5 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Martin

Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing I arrived 8:00 AM, my room was not ready and I got a room upgrade off Shout out to the morning manager, The staff, non stop drinking. The salutation of the right hand in the heart with a smile I’m keeping that. The Maya people - taught me their language. I had an amazing time for my birthday. So much to do in so little time, I will definitely go back soon
Stayed 4 nights in Sep 2024

4/10 Poor

Viktoriya

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Cheapest alcohol, food not much option. We stay in swim out beach front room 3139 ,no privacy At All.people keep passing our porch to visit their friends in our neighbors room.All of them end up soo drunk ,spilling alcohol inside the pool.In one room was around 10 people just have party.We paid almost 600 doll for the room and i felt i stayed in hostel. Inside room is clean and big,but privacy outside our porch its just traffic non stop!Very disappointed!
Stayed 1 night in Sep 2024

10/10 Excellent

RONNIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fantastic. All the staff were super friendly. The beach is rocky under the water. Be aware the they will try and sell you a time share when you first get here
Stayed 6 nights in Sep 2024

10/10 Excellent

Mirko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and plenty of amenities. Great atmosphere, awesome pool parties (with foam), excellent variety of drinks and food included with the all-inclusive option. Some restaurants weren't open on certain days, so call to make sure. Always make dinner reservations a day ahead of time, especially on the weekend. Otherwise, you'll be eating at 10pm, if at all. Staff and shows were fabulous. Did not disappoint whatsoever. The spa was nice, great massages and also has a hot tub, cold plunge, sauna and steam room available. Overall a fantastic experience for me and my wife for our anniversary. Highly recommend and will probably come back here in the future.
Stayed 5 nights in Sep 2024

8/10 Good

javier

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Sep 2024