Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

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Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
One-Bedroom Suite Oceanfront - 1 King Bed | Balcony view
Junior Suite Swim-Up Oceanfront - 1 King Bed | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Presidential Suite, 1 King Bed

  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5-star property in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has designated areas for smoking.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 886 out of 1372 reviews
Rating 8 - Good. 260 out of 1372 reviews
Rating 6 - Okay. 119 out of 1372 reviews
Rating 4 - Poor. 66 out of 1372 reviews
Rating 2 - Terrible. 41 out of 1372 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Margarita

Stayed 2 nights in Dec 2024

8/10 Good

Amy Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was the cleanest and prettiest all inclusive resort I've ever stayed at. The service was also the best I've ever had. The upcharges for day beds when they weren't even full by 3pm is kind of silly. They should offer guests them free after a certain time of day, especially in drizzling or rainy days. We got one for 4 of the days and weren't given any "deals". They are pricey. The food is okay and worth the all inclusive price if you break it out per day but as in most cases with all inclusive the food is usually always better at a restaurant outside. In our experience the food was better off site and VERY affordable. Alejandro who worked out cabana for the 4 days that we had it was the ABSOLUTE best employee we encountered during our stay. He gave excellent recommendations, was super nice and professional, and was very on top of the service. All in all a great stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Jasneet

Traveled with partner
Liked: Amenities, property conditions & facilities
The location is great, but there are some drawbacks. The pool is not heated, and the beach isn’t the best. Unfortunately, the customer service at the buffet was subpar, and Hilton didn’t quite meet the usual standard in this regard. A particular disappointment was Andy, who claimed to be the director of the Playa package. He was rude when we declined to sign up for the package, which left a bad impression. On a positive note, Liz provided excellent service, and Bryan gave the best massage I’ve ever had—highly recommend him if you're looking for a great spa experience! Overall, it was a good stay, but the hotel needs to work on improving customer service, especially in the buffet and sales interactions.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Marvelous
Stayed 2 nights in Nov 2024

10/10 Excellent

Sonya M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Kim Ann, Westminster

Stayed 7 nights in Jan 2025

6/10 Okay

Brittney S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was nice and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! We will definitely be coming back. The food, service and evening shows were Great- Pool Party was Fun as well! The Staff was super friendly and always available. **People, pls tip** so sad to not see many doing so! Enjoy, this Resort is a Blast!
Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, beach, pool and service all excellent! Only complaint is the rooms are vulnerable to noise, so loud neighbours or outside activities will travel through your room
Stayed 4 nights in Jan 2025

10/10 Excellent

SIGALIT

Traveled with group
Liked: Cleanliness, staff & service
For a vegan person the access to fruits and vegetables was limited hours in most places we were only able to get it through room service and that was a bit annoying to have to go and wait in the room to receive it
Stayed 7 nights in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Kasie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great. Hotel overall was beautiful and layed out very convenient. I felt like the dining was the only aspect that didnt meet my expectations.
Stayed 6 nights in Jan 2025

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a lot of fun activities. We had a great time
Stayed 4 nights in Jan 2025

6/10 Okay

jim

Traveled with partner
Did not like the loud music at pool which was usually Mexican
Stayed 7 nights in Jan 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty good
Stayed 5 nights in Jan 2025

10/10 Excellent

Seyedarvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

2/10 Terrible

Winter

10/10 Excellent

Jacob

Stayed 4 nights in Jan 2025

10/10 Excellent

Kelli

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service, cleanliness, and overall stay at this property were amazing. My husband and I highly recommend it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive property with entertainment all throughout the day. The food at the restaurants were top notch, so much so that I didn’t feel a need to visit the restaurants with an up charge. The spa was professional, not as warm and cozy as I’m used to, but everyone was professional. The beach is very short, there is a row of cabanas and two rows of chairs and thats it. If you’re looking for a nice time in the sun, it’s worth it!
Stayed 5 nights in Jan 2025

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property!
Stayed 4 nights in Jan 2025

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

David, Menomonee Falls

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times; since it was known as The Royal. The staff and the location are beyond compare. The property is always clean and the food is better than most all-inclusive properties. However, they have now blocked off the front entrance to any and all pedestrians. With Fifth Avenue only a 5 minute walk away, this forces all guests to navigate the steep driveway, or the broken sidewalk on first avenue if you want to go shopping on Fifth Avenue (which is one of the main reasons people stay here). Also, since Hilton took over, it’s easy to see that updates are few and far between. A fresh paint job in the main lobby would be a good place to start.
Stayed 9 nights in Jan 2025