Heaven Hotel features an outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen aparthotel also offers a terrace, concierge services, and laundry facilities.
Heaven Hotel is a smoke-free property.
Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
An outdoor pool and a children's pool are on site.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property.
Check-in time starts at 3:00 PM
Check-in time ends at noon
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.
Service animals are allowed
Service animals are exempt from fees/restrictions
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-out is not available
Property does not follow sanitization practices of any association
Staffed front desk
Contactless check-in is not available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
No cribs (infant beds) available
Property registry number - 117096
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Debit cards
Gap period enforced between guest stays - 48 hours
The property is professionally cleaned.