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Grand Riviera Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Reception
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail
Kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (4446)
The price is $555
per night
$674 total
includes taxes & fees
Apr 16 - Apr 17
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1811 out of 3883 reviews
Rating 8 - Good. 983 out of 3883 reviews
Rating 6 - Okay. 542 out of 3883 reviews
Rating 4 - Poor. 276 out of 3883 reviews
Rating 2 - Terrible. 271 out of 3883 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Arielle

Stayed 5 nights in Dec 2024

10/10 Excellent

Diana Renteria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 5 nights in Dec 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Tushar, Pierrefonds

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Ghada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good and certainly the VIP I got with Expedia made the experience much better. We got access to more restaurants options and free room service. The golf carts drivers were very pleasant and so were the concierge I remember Jonathan was great. The place just feels like a 4 stars more than 5. The beach though nice sand and clear water..the allowed area to swim in was only waist high or less. None of the pools were heated and in December it was a little cold. Still had a nice time, food was good always fresh grilled steak and salmon but could use some more variety.
Stayed 5 nights in Dec 2024

6/10 Okay

Esther

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The property was large and had lots of space, especially the pool. The beach area was very nice. However, the front desk was not very welcoming, the beds were extremely uncomfortable (especially the pillows), and it was not as maintained as the pictures might indicate. The Buffett food was ok. Also, it was hard to book a dinner or change the reservation, the app is not very intuitive. You have to book dinner at least 2.5 days prior to even get a chance. The Italian restaurant was delicious, but the seafood restaurant was not very good.
Stayed 6 nights in Dec 2024

8/10 Good

jinous

Traveled with family
Liked: Property conditions & facilities, room comfort
Our shower smelt like sewage& kid’s club was small
Our room phone wasn’t working, and despite sending multiple messages via the app and WhatsApp, we received no response and had to go to the concierge, which was understaffed. While the all-inclusive package was convenient, we couldn’t book any restaurants during our three-night stay as they were all fully booked. The kids’ club was basic, closed at 5 PM, and required an extra fee for access to the “family path” and additional facilities. The location was isolated, with no nearby places within walking distance, and no complimentary shuttle was provided. The beach water smelled like sewage, and our bathroom and shower also had a persistent odor, which detracted from the experience.
Stayed 3 nights in Dec 2024

8/10 Good

Mukund

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As all inclusive hotel or resort property, it should include airport shuttle and outdoor excursions along with other in property facilities and shows.
Stayed 4 nights in Dec 2024

8/10 Good

robert daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful!
Stayed 5 nights in Dec 2024

6/10 Okay

Anthony

Stayed 7 nights in Dec 2024

2/10 Terrible

Kim,, Auburn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach came out
Stayed 5 nights in Dec 2024

10/10 Excellent

Benjamin

Great food and great service. Drinks were a little watered down
Stayed 5 nights in Dec 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, fun, fun. Good dining options and great staff.
Stayed 3 nights in Dec 2024

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and the grounds are well maintained and very large. There are a lot of pool options and the beach was clean. Some areas of the beach have a very rocky bottom and hurt your feet to go out. I would recommend shoes. The staff were polite, attentive, and helpful. The rooms were large. The grounds have deer, cats, monkeys, coatis, and lizards. The food is okay. Some of the restaurants were fantastic. We could always find something to eat.
Stayed 6 nights in Dec 2024

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great only concern is beach
Stayed 7 nights in Dec 2024

10/10 Excellent

Dustin Shea

Stayed 7 nights in Nov 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
I will go back again in a heart beat! We had the best time and I have nothing negative to say!
Stayed 7 nights in Dec 2024

4/10 Poor

Taeung, Auburn

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach!!!!!

6/10 Okay

Eric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mixed feelings on this place. We've been to a dozen or so different all-inclusives over the years, but this is the first that we agreed we would never go back to. Let's start with positives: The resort itself is beautiful and massive (more on this in negatives later), and mostly well kept. Because of how big it is, there are always people but also never felt overly crowded. We always found a few pool chairs together, no matter the time of day, and there was always things to do (game of volleyball, sand soccer, pool games, aerobics, dance, yoga, you name it!). We stayed in the family portion of the resort, and the kids loved the mini water park and mini buffet and ice cream shop (visited daily!). Unfortunately, the devil is in the details and while at the surface this all sounds amazing, there were many negatives... First, the staff were largely either indifferent or outright rude, annoyed, not helpful, or nonexistent. For being such a massive resort, only TWICE in 5 days did anyone come up to us while we were poolside (or beach side) and ask if we wanted a drink/food. Twice... Basically non existent pool staff. The bartenders were largely nice, some were great, but unfortunately that's about where the pleasant attitudes ended. Food staff, cleaning staff, and in general staff just seemed upset to be working (perhaps overworked) with terrible attitude, not willing to go the extra mile, rarely willing to fake a smile or say "you're welcome" to our "thank you". Worst service
Stayed 4 nights in Dec 2024

6/10 Okay

Jihong

Liked: Cleanliness, staff & service
Kids club hours(you can drop off your kids.) are too short each day. Dinner specialty restaurants need to be better.
Stayed 5 nights in Dec 2024

6/10 Okay

Hassan

Liked: Staff & service
.
Stayed 8 nights in Dec 2024

8/10 Good

Demetrius

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family really enjoyed our trip to the Grand Princess. First time here. However, it’s always something. We purchased 3 rooms. Our second day there it rained. Room 6207 started leaking from the outside and inside. I have videos. Water everywhere. Water coming from the ceilings and vents. So much water that one of the lights went out. It took over 2 hours for them to find us a room, but not after trying to put us in a different room that was far from my family and also leaking but in the closet. They thought i would be fine with that. After 30 more minutes they finally put us in a room that wasn’t far from my family.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michele

Stayed 6 nights in Sep 2024

8/10 Good

Phillip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We really enjoyed our stay. The resort was very large. The pools were well maintained and the beach was beautiful. The only negatives I would say was the food at the buffet was almost inedible and the room had a smell of mold but the resort was very nice otherwise
Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Stayed 6 nights in Dec 2024