Grand Hyatt Playa Del Carmen Resort

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Dates

July 2025

August 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

1 bedroom, minibar, in-room safe, individually furnished

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All inclusive
Bar
Pet friendly

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪2 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Maritime Terminal
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪59 min drive‬

Room options

Garden View with 1 King bed with small plunge pool

Good

409 sq ft
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

Excellent

398 sq ft
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Wonderful

398 sq ft
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

409 sq ft
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Wonderful

409 sq ft
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Exceptional

409 sq ft
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Very good

409 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Very good

398 sq ft
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Very good

398 sq ft
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Exceptional

398 sq ft
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Exceptional

409 sq ft
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Very good

398 sq ft
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Excellent

398 sq ft
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Good

398 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Exceptional

818 sq ft
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Exceptional

409 sq ft
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Sleeps 4
1 King Bed

Premier Suite

Sleeps 4
1 King Bed

Grand Suite King and Club Access

Exceptional

613 sq ft
Ocean view
Sleeps 4
1 King Bed

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

Exceptional

409 sq ft
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Exceptional

579 sq ft
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Good

398 sq ft
Sleeps 4
2 Queen Beds

Similar properties

Pool
All inclusive
Spa
Free WiFi

$234 nightly

includes taxes & fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$328 nightly

includes taxes & fees

About this property

Grand Hyatt Playa Del Carmen Resort

5-star hotel in Downtown Playa del Carmen

Spend the day catching some rays at the beach, relaxing by one of Grand Hyatt Playa Del Carmen Resort's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Hyatt Playa Del Carmen Resort features a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

14 meeting rooms are available. This luxury hotel also offers a children's pool, spa services, and a terrace. For a surcharge, an airport shuttle (available on request) is offered to guests. Parking is available onsite for a surcharge.

Grand Hyatt Playa Del Carmen Resort has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
In-room crib
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

5 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Built in 2014
Designated smoking areas
Lifeguards
No plastic coffee stirrers
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable channels
iPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 49 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls, an off-leash area, and pet-sitting services are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 30.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for full breakfast: approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Enrique

Traveled with partner

Apr 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice - close to everything

Stayed 2 nights in Feb 2025

6/10 Okay

Anthony

Apr 12, 2025

Liked: Staff & service

Stayed 8 nights in Mar 2025

10/10 Excellent

Cheryl

Traveled with partner

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel on the beach! We highly recommend this property!

Stayed 1 night in Feb 2025

8/10 Good

Sarah Van

Traveled with group

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We for the most part really enjoyed our stay at this hotel, Pros -location is great, many close by restaurants and shops, really cute area -beach was nice, ample chairs available, some a little damaged but just wear and tear -spa was really nice, expensive, but if you want to splurge on a rain day it’s a nice experience -restaurants were good, I liked the option of all you can eat or a la carte, great breakfast spot overlooking the water Cons -DO NOT take a room near the courtyard at the front of the hotel, there was an event there and it was horribly loud, we called multiple times throughout the night and the reception kept saying it would be “ending shortly”. First at 11 pm when it was “ending at 12”, then at 1 am when they said “they extended to 2 am latest” then I called at 245 am where they finally said “latest an event can legally play music that loud is 3 am”, I called again at 3:15 am where he insisted it was over, I told him it was still going, he hung up and finally the music stopped by 3:20 am, this was a nightmare but was a Saturday so our final night -DO NOT go to the third party day trip where they try to sell you a time share/experience package, it took way longer than they said it would (4 hours compared to 2 hours we were told) and we ended up choosing a very basic package being sold that we could use it at this property specifically, only to find out after all the deposits were made that it’s not one of the included hotels, they lie to sell so beware

Stayed 8 nights in Dec 2024

10/10 Excellent

Danilo

Apr 7, 2025

Stayed 14 nights in Mar 2025

8/10 Good

NAOMI

Apr 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Amber Leigh

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Shea

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The room was amazing... I loved the swim out room. The service was great 😃

Stayed 4 nights in Mar 2025

10/10 Excellent

Lucia

Traveled with partner

Apr 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Leigh, Dallas

Traveled with partner

Apr 3, 2025

Had the worst room on the property.....101

Stayed 7 nights in Mar 2025

10/10 Excellent

Nikkia

Traveled with group

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location,staff and overall experience!

Stayed 3 nights in Mar 2025

10/10 Excellent

Brenda

Traveled with partner

Mar 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property in the heart of Playa Del Carmen. Easily walk to nightlife or a nice dinner. Beach is lovely.

Stayed 3 nights in Mar 2025

10/10 Excellent

John

Traveled with family

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this place!

Stayed 4 nights in Mar 2025

10/10 Excellent

Omer

Mar 29, 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

David Perin

Mar 28, 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Alejandra

Mar 27, 2025

Stayed 1 night in Mar 2025

2/10 Terrible

MUHIDIN

Mar 25, 2025

Disliked: Cleanliness

Stayed 6 nights in Mar 2025

10/10 Excellent

Ester

Traveled with group

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great experience

Stayed 3 nights in Mar 2025

10/10 Excellent

adelina

Traveled with partner

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Amazing activities and close to everything. The beach side service is the best and Gerardo took care of us there perfectly!

Stayed 3 nights in Mar 2025

10/10 Excellent

Ronen

Traveled with family and small children

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hotel & Location is amazing, lot's of stores and dinning close by

Stayed 3 nights in Nov 2024

6/10 Okay

Abdelwahid

Mar 22, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

I did not like feeling like a second class guest to the BOM people. They had priority over me where i could not use amenities that were alloted for them. I did not pay to use partial amenities and feel less important. Lame.

Stayed 6 nights in Mar 2025

10/10 Excellent

Cameron

Mar 20, 2025

Stayed 4 nights in Mar 2025

6/10 Okay

Devorah

Mar 20, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Barbara

Mar 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Felt safe and a beautiful property

Stayed 4 nights in Feb 2025

10/10 Excellent

Shawn

Mar 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

Grand Hyatt Playa Del Carmen Resort

Choose dates to view prices

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

View all photos for Hyatt Room with 1 King Bed

Hyatt Room with 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

View all photos for Premier Suite

Premier Suite

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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About this property

Grand Hyatt Playa Del Carmen Resort

All inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies