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Encantada Condo

2.0 star property

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Exterior
View from property
Estandar Cuádruple | 1 bedroom, in-room safe, desk, laptop workspace
Exterior
Basic Double Room | Private kitchenette

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 50, Mza. 279 Lote 9, Colosio, Playa del Carmen, QROO, 77728
  • Mamitas Beach
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Quinta Avenida
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Basic Double Room

  • 430 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Triple Sin Balcón

Estandar Triple Sin Balcón | 1 bedroom, in-room safe, desk, laptop workspace

Estandar Triple Sin Balcón

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Suite, Balcony

Basic Suite, Balcony | 1 bedroom, in-room safe, desk, laptop workspace

Basic Suite, Balcony

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Cuádruple

Estandar Cuádruple | 1 bedroom, in-room safe, desk, laptop workspace

Estandar Cuádruple

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

About this property

Encantada Condo

Hotel in Luis Donaldo Colosio
This hotel features 3 outdoor pools, a rooftop terrace, and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite. Housekeeping is available once per stay.
Encantada Condo offers 6 air-conditioned accommodations with safes and complimentary toiletries. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

3 outdoor swimming pools are on site.
Encantada Condo features 3 outdoor swimming pools. Wireless Internet access is complimentary. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 4 floors

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from September 29 2022 to September 28 2024 (dates subject to change).

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Air conditioning fee: MXN 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Encantada Condohotel Aparthotel Playa del Carmen
Encantada Condohotel Aparthotel
Encantada Condohotel Playa del Carmen
Encantada Condohotel
Encantada Condohotel Hotel Playa del Carmen
Encantada Condohotel Hotel
Encantada Condo Playa del Carmen
Encantada Playa del Carmen
Encantada Condo Hotel
Encantada Condo Playa del Carmen
Encantada Condo Hotel Playa del Carmen

Encantada Condo Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 78 reviews
Rating 8 - Good. 27 out of 78 reviews
Rating 6 - Okay. 19 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 6 out of 78 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are actually 3 buildings here and they are managed by one desk on Calle 50. La Playa endtry to check in/out for all three at the same place on 50th and 3 different signs over one door, same staff. Many people here buy units like this as investments and pay to have them managed. That appears to be here too. Some units have kitchens, some dont. I think all have mini fridge. Check is is 15:00 hours or later and out by 12:00. They will hold a bag for you if your early. The pools appear to be cleaned daily The one in the Perlas building has no steps or stairs, so a young or older person might have trouble in and out of the pool there. You can use the pool at the other building though. The one at La Playa has stairs. The Perlas pool has the view as you have to climb up there. The room number was all pre-selected. Breakfast is by coupon they give you at check in. It is a cup of coffee, a glass of orange juice and 2 pieces of dry toast and a slice sweet bread that might vary day by day. So tables turn quickly. Served by the Playa building pool. The Perlas building has no elevator and if you travel heavy be warned about this! It could be a struggle for some. That is 10 sections of stairs to get to the top if your on the top. 2 per floor. Prices seem to vary by occupancy/season.You can find restaurants starting 1/2 block up 50th and then a left 1 block.
Stayed 3 nights in Jan 2019

6/10 Okay

bec, australia

Liked: Cleanliness, staff & service, room comfort

Nice hotel close enough to 5th Avenue

I had a nighttime check in and one of the staff I can’t remember her name was so amazing! I was then taken to my room and shown where everything from the pools to where breakfast is served and then got shown around my room. The only thing that can be improved on this part is providing blankets instead of having to walk the 4 flights of stairs back to reception to get some. The room was super clean but a little impractical for a condo. It only had a fridge and a plate. No bowls or anything. One of the doors on my condo was broken and the wifi cut in and out. I don’t think I would stay here again.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Nice place for the $$ but

Staff great , except for cleaning girl who liberated my nail clipper kit !! Construction noise ( hammering holes n walls ) bit much !! Excellent location away from the noise ( except construction ) but close enough to everything . Pools are another issue because of lack of filtering , run pump once a day for 20 minutes don’t get it clean !! Over all still great place & close enough to everything even the beach
Stayed 9 nights in Feb 2018

8/10 Good

Alma, Sioux City, IA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved that it was near the famous 5th ave & beach

Reserved this room a couple months in advanced, the room was clean and comfortable, had a kitchen. It's near 5th avenue and the beach. We enjoyed our walks to 5th avenue as it's full of restaurants and entertainment. Going to miss it here!!
Stayed 5 nights in Feb 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable vacation

It was good, the service was great but they only had one channel on the TV that was in English
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Totaly not close to the beach

Its possiple for the cheap price another way i would not recommend it

2/10 Terrible

Emily, S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

"Encantada hotel"

The hotel is labeled as encantada on cheap tickets but it's actually called the coral blue? Would be nice to know if I'm paying for a hotel I'm staying at the correct place, let alone trying to get there in terrible weather. Loud noises, construction I was not aware of previous to booking, ants in bed, my hotel flooded. For the price I paid I will be just doing all inclusive next time for $20 extra a day.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fishing expedition

Checking out playa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good hotel. Close to beach and friendly attention.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Relaxing location but condo lacking a bit.

Our stay was good. The condos are not soundproof at all. Not sure if it's due to poor construction. Shower is nice and large. Lighting is very poor throughout condo. Our patio only had one chair, no table or ashtray. Other patios had this but I guess maybe they ran out of them for ours. Rooftop pool was beautiful.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Look at room first.

Was put in a room going thru rehab, after showing it to the front desk after several days ago of complaining, they put us in the penthouse, which was a far cry from what we were in. Wish I showed them earlier. If you don't mind a little walking, it's not far from the action and so many restaurants.

6/10 Okay

Ana Luisa

Traveled with family

Mas u menos

Está limpio pero no parece hotel por fuera y batallé mucho para llegar y encontrarlo. No me quede a dormir solo lo utilicé para dejar maletas un rato y bañarnos
Stayed 1 night in Jul 2021

8/10 Good

JOSE OSCAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Muy Agusto, excelente ubicación
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Reserve en el condo encantada y nos pusieron en otro y el que nos toco la alberca no es como las fotos.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar céntrico y personal amable, cerca de la playa y la 5ta avenida
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAs habitaciones están excelentes, el edificio muy limpio, el personal muy amable, pero lo unico que les falta es poner un desayuno con mas opciones, solamente nos dieron pan y café, pero fuera de eso super recomendable el hotel
Stayed 1 night in Aug 2019

10/10 Excellent

Javier, Peto yucatan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien muy buen servicio y la limpieza de lugar
Stayed 1 night in Aug 2019

6/10 Okay

Carlos

Liked: Staff & service
No hubo estacionamiento, las puertas flojas, de resto todo muy bien
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my fourth booking at this hotel. I love the location which is in a quiet area of Playa del Carmen. It’s walking distance to the beach and close to many good restaurants. The staff is always very nice.
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2019

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Me gusto el trato del personal y las habitaciones son desastrosas, ruidosas, se inundan cuando llueve, faltan control remoto de la tele, se olvidan de colocar toallas y jabines
Stayed 7 nights in Feb 2019