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Catalonia Playa Maroma – All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Catalonia Playa Maroma – All Inclusive

On the beach, white sand
Outdoor pool
On the beach, white sand
Aerial view
6 restaurants, lunch, dinner served; Italian cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO, 77710
  • Paradise Beach
    ‪1 min walk‬
  • Maroma Beach
    ‪1 min walk‬
  • Playa Paraiso Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privileged Superior

Privileged Superior | Minibar, in-room safe, desk, laptop workspace

Privileged Superior

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance Deluxe

Privileged Romance Deluxe | Minibar, in-room safe, desk, laptop workspace

Privileged Romance Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite

Privileged Suite | Minibar, in-room safe, desk, laptop workspace

Privileged Suite

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Privileged Romance

Privileged Romance | View from room

Privileged Romance

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Suite Ocean View & Swim Out

Privileged Suite Ocean View & Swim Out | Minibar, in-room safe, desk, laptop workspace

Privileged Suite Ocean View & Swim Out

  • 1253 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Deluxe Room

Premium Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Premium Deluxe Room

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

  • 409 sq ft
  • Sleeps 1
  • 1 King Bed

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About this property

Catalonia Playa Maroma – All Inclusive

4-star property in Maroma
Catch some rays at the beach or spend the day relaxing at Catalonia Playa Maroma – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Catalonia Playa Maroma – All Inclusive offers 404 accommodations with minibars and safes. Rooms open to balconies. This Playa del Carmen property provides complimentary wired and wireless Internet access.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Alegría SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Catalonia Playa Maroma – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Catalonia Playa Maroma – All Inclusive features outdoor tennis courts and an outdoor pool. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a children's pool, a nightclub, and a spa tub. Complimentary self parking is available on site.

Catalonia Playa Maroma – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
El Pajarito - Overlooking the garden, this buffet restaurant serves lunch and dinner.
Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Adelita - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Grill - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Ayami
  • El Pajarito
  • Grill
  • Toscana

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Catalonia Maroma
Catalonia Maroma Privileged
Catalonia Privileged
Catalonia Privileged All Inclusive
Catalonia Privileged Maroma
Catalonia Privileged Maroma All Inclusive All-inclusive property
Privileged Maroma
Catalonia Playa Maroma Del Carmen
Catalonia Playa Maroma Hotel Playa Del Carmen
Catalonia Privileged Maroma All Inclusive Playa del Carmen
Catalonia Privileged oma Incl
Catalonia Privileged Maroma All Inclusive
Catalonia Playa Maroma – All Inclusive Playa del Carmen
Catalonia Playa Maroma – All Inclusive All-inclusive property

Catalonia Playa Maroma – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 525 out of 1005 reviews" "
Rating 8 - Good. 257 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 65 out of 1005 reviews" "
Rating 2 - Terrible. 45 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Oct 2024

8/10 Good

LARA IDONA

Liked: Cleanliness, staff & service, property conditions & facilities
Many food choices and the great beach location
Stayed 5 nights in Oct 2024

10/10 Excellent

Graeme

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with this property. Staff were attentive and friendly (except for in the coffee shop where they were regularly rude and abrupt with many customers). Otherwise beautiful location with good food and plenty to do
Stayed 6 nights in Oct 2024

10/10 Excellent

Carmen Varela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is important to manage the hog-nosed raccoon population, as these animals may pose a potential risk to guests. Their bold behavior, particularly when scavenging for food, can lead to unwanted interactions where they aggressively try to snatch meals from visitors, potentially causing safety concerns and disrupting the guest experience. Effective control measures will help maintain a balance between wildlife and human activity, ensuring a safe and enjoyable environment for everyone.
Stayed 8 nights in Oct 2024

2/10 Terrible

Janethe

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my experience was very bad
Since i arrived they didn't have the room ready that they should have had it ready since 3pm. Finally they got the room ready for me. I went out for a while and when i comeback to the room I was surprised that there were worms everywhere up to the walls, I called to the front desk and told them that I had to change room and they told me that until tomorrow call and tell them the problem, everything was a disaster. The day when I checkout I requested for transportation take me to the International airport and it charged 225.00 dollars, I had to paid otherwise I would have missed my flight
Stayed 3 nights in Oct 2024

8/10 Good

Teri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except they cater to Europeans and hardly anyone spoke in English. Mostly Italian and French. The shows are too late after being in sun all day. Very quiet if just wanting to relax!
Stayed 7 nights in Oct 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service
Noisy, air con is very loud, cleaning service nock the door at 8am! Then someone from quality control called around 8:10am! Territory full of coaties who are stealing your staff and food,
Stayed 7 nights in Sep 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2024

4/10 Poor

Meylin

Traveled with partner
Liked: Staff & service
lo unico bueno fue el servicio del personal lo malo la comida del buffet es mala sin variedad ni calidad en todo el hotel estan unos animales cuati creo que se llaman y no puedes comer ni tomar nada tranquilo porque te lo cogen incluso en el area de la piscina los animales me sacaron las cosas de mi bolsa y se llevaron la bolsa de mi esposo tambien es horrible tratar de comer algo tranquilo la verdad es demasiado
Stayed 7 nights in Sep 2024

10/10 Excellent

Joseph De

Stayed 7 nights in Sep 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 3 nights in Oct 2024

8/10 Good

Sheila, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Zach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, all staff was excellent but the people making the food. There was just a language barrier. I advice if you plan on going brush up on your spanish because the people in the buffet area making the food seemed like they didnt even try to understand what you were asking for. Other than that everything and everyone was great.
Stayed 5 nights in Sep 2024

10/10 Excellent

MUSTAFA, Chicago

Traveled with partner
Liked: Property conditions & facilities
No comment
Stayed 6 nights in Sep 2024

8/10 Good

BARBARA ALICE WHITE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Great place to stay, relax and enjoy the comfort.
Stayed 7 nights in Sep 2024

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking is prohibited in public areas. Far too many guests disregard this. Since there are no ashtrays available cigarette butts are everywhere.
Stayed 7 nights in Sep 2024

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service
I would NEVER stay at a Catalonia Resort ever again. They ruined our 10 year anniversary vacation.
Stayed 7 nights in Sep 2024

6/10 Okay

Almira

Traveled with family
Liked: Staff & service
Property is very out dated and run down. Buildings are far apart from each other lots of walking. Staff very friendly and extremely helpful.
Stayed 12 nights in Sep 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Catalonia Playa Maroma. This was the second time we have stayed at this resort. The restaurants are very. Lean and had a nice variety of food. The dishes at El Pajarito restaurant are excellent. Lots of wonderful meals, fruits and desserts. The attention of the wait staff is excellent, especially Alberto, Angel and Jose. The beach is very nice and it has many, many beach beds. There are activities like beach yoga daily and some days beach volleyball. The swimming pool has clean water at a very nice temperature. I like that when I enter the pool, it is like a ramp to slowly enter the water. The bar at the pool is very nice. The bartenders Robin, Adriana, Cristian and Victor made us feel really happy with the nice drinks they prepared. They are very knowledgeable, especially Robin, and very kind. The restaurants for dinner are top quality and service. We loved the steakhouse with excellent meal choices. The Japanese restaurant was wonderful too. Our waiter Theodoro, treated us very well and very promptly. We loved the octopus at the Spanish restaurant. The lasagna and the Milanezza at the Italian restaurant and the delicious tacos at Adelitas. The animation team was superb. They greeted me, learned my name and made me feel at home. Especially Romario, Marlon, Estefany (happy birthday) and Fernanda. They are wonderful to host the aqua gym, zumba. We met several guests and became friends with them. It was very nice We will be back next year.
Stayed 6 nights in Sep 2024

6/10 Okay

Melissa Jo

Traveled with family and small children
It was just ok. The best part was all of the animals around the resort. With the heat, the pool was way too warm. Room service is very lacking. They were often late, and when they did come, the food was ice cold. Also no way to get smaller pesos for tipping. It was a beautiful resort though, and everyone was so kind. AC in this place is not very good. 27 C in my room. My daughters was a little better. Overall good experience, but wouldn’t stay again.
Stayed 9 nights in Sep 2024

8/10 Good

Julio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Catalonia Playa Maroma was a very unique experience compared to other hotels as it is basically situated in a jungle. This was personally a good thing as we enjoy being around nature and seeing the wild life. Our stay had many positive and a few negative situations. Positive: The staff was amazing! I would name people here as a shout out but the list will get very long. Everyone was friendly, communicable, and always eager to serve. The ambience of the hotel was amazing. The jungle vibe instilled peace and tranquillity. You would see the coatis constantly crossing your path and from time to time you would see monkeys. The hotel was not packed with many people. The food in the buffet was good with a nice variety for selection. Adelita was good for a quick meal as no reservation was usually needed. The food truck burgers were tasty. Breakfast at Beloved restaurant was good. The hotel overall was well kept, especially the beach as staff members would clean the sargassum every morning. The beach water was always turquoise, with little waves, and surprising warm. Negative: Very weak central air conditioning in building 2 with a smell of humidity within the rooms. After being relocated to another room and multiple visits by staff members were made to come and fix the air conditioner, we were told that this building is running on an outdated air conditioning system. All the drinks were watered down. You are better off doing shots *Caution: The coatis WILL steal your food!
Stayed 7 nights in Sep 2024

2/10 Terrible

Maria G

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this hotel for the first time in 2021 and had a pleasant experience. The hotel was clean, and the staff was helpful, which encouraged me to return this year. However, my recent visit was an absolute nightmare. The hotel was filthy, the staff was incredibly rude and unhelpful, and the food made four members of my family sick. To make matters worse, there were countless issues with dinner reservations. Their website was down, preventing me from reserving a birthday dinner for my daughter, which was the entire reason for our trip. I am beyond furious and deeply disappointed. I absolutely do not recommend this hotel and will never be back.
Stayed 4 nights in Jul 2024

10/10 Excellent

Shaji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive.
Stayed 5 nights in Sep 2024

10/10 Excellent

Shawn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and attentive. Food had a lot of options. Only complaint is our room shower head was not working and rooms needs to be updated. Overall we had a good time.
Stayed 3 nights in Sep 2024