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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast served
5 restaurants, breakfast served
View from room
Deluxe Room, Garden View | 1 bedroom, free minibar, in-room safe, blackout drapes

Reviews

6.6 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 688 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Pool Access, Garden View (Emerald)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Partial Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Garden View

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

4-star property in Riviera Maya
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive features 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This all-inclusive property also offers a children's pool, spa services, and a terrace. Onsite uncovered self parking is complimentary.

BlueBay Grand Esmeralda All Inclusive has designated areas for smoking.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 286 out of 1169 reviews
Rating 8 - Good. 253 out of 1169 reviews
Rating 6 - Okay. 253 out of 1169 reviews
Rating 4 - Poor. 171 out of 1169 reviews
Rating 2 - Terrible. 206 out of 1169 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sonia

Traveled with family
Liked: Staff & service
Very good atmosphere, very friendly staff but the property is old and deteriorated
Stayed 6 nights in Mar 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Marie-Adeleine

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Dalila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful beaches
Stayed 4 nights in Mar 2025

6/10 Okay

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My husband & I stayed here back in 2011 as a couple without kids. We were in a building that was renovated, clean and noise free. Nothing to complain about, we had a great time. We decided to go back for spring break with our two young children & two other families as a group vacation. We were placed in building 5. Our room was run down, the mirroir in the bathroom had moisture stains all over it. The bathroom fixtures were tired and the water pressure was poor in the shower. We were unable to open the sliding door to the patio without being two adults as the doors track is finished and wouldn’t slide. The room wasn’t well insulated which resulted in hearing our upstairs neighbors and anyone that walked past our room with clarity/high volume. The food, as a vegetarian, was very limited. There should be easy options and unless I wanted to eat cream soup and pasta all week, I was out of luck. People stole towels from others while being on the beach or in the pool resulting in a $30 US charge. They need to get a better system. There was limited shade areas around the pools and on the beach and simply not enough beach chairs for the volume of patrons. The highly rated experience was the kids club and spa. The staff was very engaged and the kids loved the variety of activities presented. The spa treatments were fantastic and the staff was great. I would suggest that the spa staff arrange for transport to/from the rooms where the treatments are being given rather than make us walk
Stayed 6 nights in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super awesome! There was really anything to do near the property that was close.
Stayed 7 nights in Feb 2025

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could have better maintenance.
Stayed 7 nights in Feb 2025

2/10 Terrible

Larisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was more than terrible, my vacation was ruined, left home in the second day, lost more than 2K
Stayed 6 nights in Feb 2025

10/10 Excellent

Alana

Liked: Cleanliness, staff & service
Love our stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, lots of gardens and wildlife! Room was clean and comfortable, and food options were plentiful. Staff were the best I've ever encountered...made the stay extra special. We are now exploring other Blue Bay resorts around the world to visit next!
Stayed 5 nights in Feb 2025

8/10 Good

Shawn Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very large resort. Lots of walking if you don’t want to wait for the shuttles. Food is really good at the buffet Ala carts and snack bars. The downside is there are not enough pool and beach chairs. People get up at 6 am to get chairs for others that show up around 9. The bars are great, but be prepared for strong drinks. Overall we still enjoyed our stay, the room was great, lots of hot water and friendly cleaning staff.
Stayed 10 nights in Jan 2025

4/10 Poor

Cameron

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't recommend staying at Bluebay Grand Esmeralda. Room was dank and you could see where they painted over old mold spots. The room had a spot to put your card so electricity would stay on. So when you left the room everything, including fridge and ac, would turn off. So you'd come back at the end of the day to warm water/pop/beer and a reset clock. The front desk ALWAYS had a line. There was usually only 1 or 2 people working and going through a small 5 person line took over 45mins. Most people, like us, were there to get their cards working again. They have a shuttle that can take you into Playa Del Carmen, if there are too many people for the shuttle. They send you in a cab. We were forgotten about and were told we needed to pay again to get back to the resort. The beach area was tiny and never had enough chairs for people wishing to use it. The food is the most basic you'd ever had: "crunchy garlic potatoes" are just fries. They allow you to book "reservations" on their app. But be prepared to share a seat with another couple or wait 30mins till they have room. They have golf karts that can speed up the 800m walk from the main area to the pool. Where do they stop? No idea. How often do they stop? No idea. There were some great staff that really helped out and did a great job. But yeah, choose another location.
Stayed 14 nights in Jan 2025

4/10 Poor

Aurelie

Traveled with family
Liked: Staff & service
Building 5 needs renovation, our room smelled strongly of damp. No wifi in the room. Always the same thing at the buffets. Little entertainment.
Stayed 7 nights in Feb 2025

8/10 Good

Natallia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We like it overall, food was excellent, I was able to book all restaurants reservations through their app, entertainment was good as well, but still probably won’t return to this resort again and will explain why. First of all, is the ocean - water is full of weeds - it’s not possible to swim in it and for us it’s just must as we don’t care about pool at all (although pools seems like are good)…you can walk maybe 10 min to the lagoon which is very nice. Secondly, situation with the beach lounges is absolutely ridiculous - there are a very few of them…once I checked them out at 7a.m. - believe or not, but none were available…on my vacation I am not to set up an alarm for 5-6 a.m. to “book” a lounge for myself! Next door resort has all kind of lounges/benches/gazebos and a lot of them but we can’t use them of course - so, bring inflatables with you!!!
Stayed 10 nights in Feb 2025

6/10 Okay

Jason

Stayed 5 nights in Feb 2025

8/10 Good

Diane Leonore

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best part of the stay!
Stayed 7 nights in Feb 2025

10/10 Excellent

Stephanie

Traveled with group, Traveled with partner
Beautiful hotel and wonderful staff. The food in the buffet was great quality. Rooms are a little dated but very comfortable and clean
Stayed 10 nights in Feb 2025

6/10 Okay

Grace

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, service, food and drinks were excellent as were the grounds. The rooms were fine and mostly clean, but some items could be updated (hard to get in tub/shower convert to shower/mirror/patio door latches/handles). Except for one night of our 7, the entertainment was fantastic. One suggestion is to work on the sound system as the music was far to loud and we were basically not able to understand a word that was said. There were not nearly enough lounge chairs by the pool/beach. Most chairs were "saved" by 7 am and if you didn't stay with them, security would remove the towels and personal belongings. To guarantee a chair you needed to be at them by 6 am....far too early for a vacation. There was plenty of space around the pool and beach to add many, many chairs. The sea water and beach was very dirty with silt and I don't know what else and cloudy/murky and not pleasant to swim in. Had we payed attention to other reviews about the chairs and sea water, we may not have chosen this resort to visit even given the excellent other aspects of the resort.
Stayed 7 nights in Feb 2025

8/10 Good

Twila

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Freda

Liked: Cleanliness
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Tarrin

Stayed 7 nights in Feb 2025

4/10 Poor

Terry J

Disliked: Cleanliness, staff & service
We were taken to our building. Elevator was pushed for 3rd floor. We then told to go left with our luggage to our room. Once at our room after going down a dirty hall our door had to be pushed to get it open. Room was smelly. When walking into bed area and my shoe stuck to the floor. Once I lifted my shoe there was dark dirty area. We went to the lobby to ask for different room and report the above isses. We were told that we were not able to have a different room. Waited for our room to be cleaned by housekeeping. Also waited for maintenance to come and spray the bottom of the door with something like WD40. This really doesn't fix the door issues when you can see light at the top and bottom due to the door being poorly hung. Into our stay we found out the there were other rooms and others were move due to issues. We also found that several people had no hot water or their air conditioning didn't work. I would not tell anyone to book this resort.
Stayed 5 nights in Feb 2025

8/10 Good

June

Stayed 6 nights in Feb 2025