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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast served
Kayaking
5 restaurants, breakfast served
4 bars/lounges, poolside bar

Reviews

6.4 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪9 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 688 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

4-star property in Riviera Maya
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive features 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This all-inclusive property also offers a children's pool, spa services, and a terrace. Onsite uncovered self parking is complimentary.

BlueBay Grand Esmeralda All Inclusive has designated areas for smoking.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 264 out of 1105 reviews
Rating 8 - Good. 237 out of 1105 reviews
Rating 6 - Okay. 236 out of 1105 reviews
Rating 4 - Poor. 168 out of 1105 reviews
Rating 2 - Terrible. 200 out of 1105 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jeremy, Leduc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay for 10 days at Blue Bay. We had a fantastic and amazing experience once again. Staff are friendly, welcoming and helpful. Because of this great experience once again, we decided to become a member of the circle one. Thanks to all the blue bay staff. Looking forward to our next visit.
Stayed 10 nights in Oct 2024

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Amiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and resort
Stayed 6 nights in May 2024

8/10 Good

Steve

Stayed 6 nights in Sep 2024

2/10 Terrible

Donato Balatbat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Blaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
After reading reviews we were unsure of what to actuallt expect but booked anyway. We were pleasantly surprised. The drinks were strong, the food was good, the staff was friendly, no issues with getting rides in electric cars. Beach was clean. We will definitely recommend it if the price is right. We stated in a garden view building 7. Close to the pool. Only negative was the elevator button wouldnt work for down so we had to walk down the steps but could ride the elevator up.
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk not friendly at all. They need to learn how to accommodate guests with their needs. Also, they need to explain to their guest about their policy clearly. They need to know how to understand english.
Stayed 7 nights in Oct 2024

8/10 Good

Fredderline

Liked: Staff & service, property conditions & facilities
Very effective staff , so polite ,and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Julissa

Traveled with family
The golf transport in the property should be more consistent in each stop.
Stayed 5 nights in Oct 2024

10/10 Excellent

orlando

Traveled with partner
Excellent service and friendly staff
Stayed 3 nights in Oct 2024

2/10 Terrible

Martha Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place needs to be updated. The rooms smell, the sliding doors don’t work . Honestly I will never go back there again.
Stayed 6 nights in Sep 2024

10/10 Excellent

Yericia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were amazing the place was beautiful and the food was great
Stayed 6 nights in Sep 2024

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Shambree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff was fantastic! Very friendly and helpful. The AC needs some improvement and the could use some repairs. But over all a very nice stay. They were making repairs all over the resort while we were there, so this review may be improved soon. They are do push to buy an membership but its not as aggressive as some places ive been too.
Stayed 7 nights in Sep 2024

6/10 Okay

James

Liked: Cleanliness, room comfort
Value
Clean and friendly,food was good Only problem was power outages at some points and are key card was deactivated twice. Overall for the price we paid,it was a good value,especially for families and groups.
Stayed 1 night in Sep 2024

6/10 Okay

Tania, Lodi

Traveled with partner
Liked: Staff & service
Sure, here's a revised version: --- The hotel is not bad, but it is not the best either. Many parts are under construction. There are only two buffets, which at night are used as restaurants with reservations. The staff is very good, although they try to sell you programs that, according to them, are no longer "time shares," but in my opinion, it's the same dog with a different collar. They tell you that they will give you a welcome breakfast and that they need 90 minutes of your time, which turns into almost 3 hours. We paid $7.00 USD for a hotel taxi to take us from the lobby to the hotel entrance because the tour bus could not come to pick us up. The room is not bad, but it is not the most beautiful; it is a bit old. There is only one swimming pool, although it is quite large. If you travel like I do with the all-inclusive package expecting to enjoy Coronas 🍻, let me tell you that this is not part of the all-inclusive. The check-in service is a little disorganized, and the heat is horrible. The beach has a lot of seaweed, and I didn't really have time to enjoy it. In conclusion, if you are looking for something economical just to sleep and barely be in the hotel, it is a good option.
Stayed 4 nights in Sep 2024

4/10 Poor

Ricot

Stayed 8 nights in Aug 2024

6/10 Okay

Ronelson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After reading comments about this property and it’s staff before our trip, I did lower my expectations already. The property was massive. Staff are incredibly great and helpful and respectful. Some may find them very rude maybe because most of them does not understand nor speak english. Despite this, they still try their best to help us in every way they can. Food, I may say is very sub par, they can do better. The only time we enjoyed our meal was when we had dinner at the Italian restaurant. My daughter had a blast! She was given a second entree when she asked and our server gladly gave her the lamb chops that she asked. They truly made her day ( she was sick and is on bed the entire day). The downside is that we had to make dinner reservations the day before. Our Steak night dinner was such a disappointment. As I’ve said, they can do better. My daughter had the duck, in which we have to pay extra (around 20 usd). Steak and duck are both salty. They asked me to sign the charge slip even before our dessert was served, which by the way took them forever. Maybe they did this because my husband and my MIL left before dessert was served. Avoid breakfast and lunch at the buffet area by the beach, so much flies! Drinks, all are too sweet for my liking. The cocktails are so sweet it can give me diabetes. The only cocktail that I liked was their margarita. Pool closes at 7 pm, too early! Beach area is ok. Beach along the hotel zone is way more better!
Stayed 4 nights in Jul 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Tom

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They have a lot of reneverations to do on the property and there is no swim up bar this is just not true
Stayed 6 nights in Aug 2024

8/10 Good

Atul

Stayed 3 nights in Jul 2024

10/10 Excellent

Omar, Bloomington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para quedarse serca de la playa con la familia ♥️
Stayed 4 nights in Jul 2024

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean, beautiful beaches beautiful pool the food and drinks were great the service was excellent the entertainers were very friendly and very good, overall was a great experience I would recommend the resort to anyone and I will definitely be going there again. The only downside is unfortunately the little coatis (raccoon) in the balcony in the room all day and night we weren’t able to enjoy the view from our balcony because the coatis was taking over our balcony, we understood they are not dangerous but it is somewhat uncomfortable having them in your balcony if you leave the door a little open they will definitely come in your room, they are animals and not dangerous but they should try to come up with a way of trying to keep them out of the balcony. Other than that it is a great resort.
Stayed 3 nights in Aug 2024

8/10 Good

Sofiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BlueBay Grand Esmeralda is a great family hotel with a lot of entertainment, great service and delicious food options. It was a great vacation.
Stayed 11 nights in Aug 2024

4/10 Poor

Yaritza

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
beautiful place but not sanitary found mold, ants, roach, dust, blood, got a rash, drain wasn't going down, brown water, water all over the floor after a shower, bed was broken in half and unpolite staff at lobby area. just a horrible experience at both rooms. When we called maintenance hours later no call back got switched to a different room the next day after calling 3 times and still dint come until an hour, after. the door barely opened or closed kept getting stuck Golf Carts would barely stop. Always coming in the room without permission. made a report and took photos of us. we supposably made too much noise threaten to call the police and accommodated the other customers after what we said about the first room the second one was worse. most of the staff were selective on who they were nice to. Other than that, the staff at the bar and the women were awesome very nice and helpful.
Stayed 6 nights in Aug 2024