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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property

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Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
Premium bedding, free minibar items, in-room safe, iron/ironing board
Breakfast, lunch, dinner served; local and international cuisine
Suite (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Pet friendly

Explore the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ11 min walkā€¬
  • Tres Rios Ecopark
    ā€Ŗ7 min driveā€¬
  • Maroma Beach
    ā€Ŗ13 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ50 min driveā€¬

Room options

Suite, 1 King Bed, Lagoon View (Sanctuary)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Harmony, Plunge Pool)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Area)

Garden view

Room, 1 King Bed (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Beach Area)

Suite (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Beach Area)

  • Lagoon view
  • 1292 sq ft
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Garden view

Room, 2 Double Beds, Lagoon View

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

  • Lagoon view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Lagoon View

  • Lagoon view
  • 538 sq ft
  • Sleeps 4

Room, 1 King Bed, Lagoon View (Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Ocean View

Studio, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Ocean View

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

  • Lagoon view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Beachfront

Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Beachfront

  • Ocean view
  • Sleeps 3

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About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5-star Playa del Carmen resort walkable to El CamaleĆ³n Mayakoba Golf Course
Spend the day catching some rays at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT's private white sand beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Some rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a complimentary children's club, a health club, and a hot tub. Onsite uncovered self parking and valet parking are complimentary.

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento - Onsite seafood restaurant. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: MXN 650 per person
  • 2 beach bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkeling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from March 2 2025 to December 1 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyattā€™s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 414 out of 538 reviews
Rating 8 - Good. 79 out of 538 reviews
Rating 6 - Okay. 26 out of 538 reviews
Rating 4 - Poor. 8 out of 538 reviews
Rating 2 - Terrible. 11 out of 538 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

hasanga

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Lost my sunglasses

I lost my sunglasses abd staff did not help me fimd it
Stayed 1 night in Feb 2025

2/10 Terrible

hasanga

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lost my sunglasses

I lost my sunglasses at the property and the staff were not helpful in finding it!
Stayed 1 night in Feb 2025

10/10 Excellent

Stefan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
Stayed 6 nights in Jan 2025

10/10 Excellent

hillel

Great place excellent experience
Stayed 2 nights in Jan 2025

8/10 Good

marcella sousa

Liked: Cleanliness, staff & service, amenities
It was a good not great experience
Stayed 4 nights in Jan 2025

6/10 Okay

Francoise Marie-Jose

Liked: Cleanliness, staff & service, amenities
Food was average
Stayed 9 nights in Jan 2025

8/10 Good

Matt

Traveled with family
Disliked: Staff & service
Its nice safe environment. The
Stayed 5 nights in Jan 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eco resort offers what ever you like. Its a bit expensive but worth the experience.many guests i spoke with are on their 4, 5 and 6th visit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Gerardo, Bend

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2024

10/10 Excellent

saharnaz

Stayed 5 nights in Nov 2024

10/10 Excellent

Raul

Stayed 2 nights in Dec 2024

10/10 Excellent

MiCHAEL DEAN

Liked: Amenities
AMAZING!
Stayed 4 nights in Dec 2024

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Faraz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this property. they all went above and beyond to make us happy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
Stayed 1 night in Dec 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Overall great experience. Service was a little lacking at times.
Stayed 8 nights in Nov 2024

10/10 Excellent

Yucheng

Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Food was really mediocre. Service was averageā€¦room was ok! You wouldnā€™t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
Stayed 1 night in Nov 2024

6/10 Okay

Desse

Liked: Cleanliness
Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
Stayed 2 nights in Nov 2024

10/10 Excellent

PEDRO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel supero nuestras expectqtivas. El personal muy atentos y amables, los botones, los choferes de los carros de golf, los hosts, las amas de llaves y los meseros en todos los restaurantes y en el beach club muy atentos. Los cuartos muy limpios. Las instalaciones limpias y muy bien mantenidas. Todo exelente.
Stayed 8 nights in Sep 2024

10/10 Excellent

Alejandro, Real Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a hidden paradise within a larger complex. We did not have enough time to take advantage of all the amenities. Also it was a rainy day so the options for dinner were limited
Stayed 1 night in Jun 2024