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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Breezy, Room, 2 Queen Beds, Balcony | Hypo-allergenic bedding, down comforters, in-room safe
Restaurant
Lobby
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Room service

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • City view
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • City view
  • 443 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds | Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking

  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • City view
  • 867 sq ft
  • Sleeps 4
  • 2 Queen Beds

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3.9 out of 5, Good, (1005)
The price is $63
per night
$79 total
includes taxes & fees
May 12 - May 13
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About this property

Aloft Playa Del Carmen

4-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Aloft Playa Del Carmen features 2 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces. This Playa del Carmen hotel also offers a terrace, tour/ticket assistance, and a convenience store. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Aloft Playa Del Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 336 out of 471 reviews
Rating 8 - Good. 78 out of 471 reviews
Rating 6 - Okay. 22 out of 471 reviews
Rating 4 - Poor. 17 out of 471 reviews
Rating 2 - Terrible. 18 out of 471 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pools were great.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good choice to stay in Playa del Carmen

New modern hotel with 2 roof-pools and garage parking. We will visit this again next time.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 5 nights in Dec 2024

6/10 Okay

Erin

Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

peluchi, Atlanta

Liked: Cleanliness, amenities
Huge room
Stayed 3 nights in Dec 2024

8/10 Good

Bianca

Traveled with pets
Liked: Cleanliness, staff & service, amenities
This review is a struggle because there were both big pros and cons. The pros are the location is great, it’s a newer hotel with decent amenities, very clean, and the staff is wonderful. They were also very kind to my dog, and provided some goodies and a dog bed for his stay. My gripes are with the building itself. My first full day there, the AC for the building went out from 10a to 7:30p. I didn’t sleep there that night, because no one answered the phone to confirm that it was back on. The AC in my initial room struggled as well, and it took 3 days of my sweating inside the room before they would give me another room. The internet also went out one day, which isn’t good for remote work. They were accommodating even with the challenges. If you intend to spend most of your days out and about, and only sleep here, this would work great. Otherwise, consider the shortcomings.
Stayed 6 nights in Jan 2025

10/10 Excellent

Nellivette

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ubicación
Stayed 5 nights in Jan 2025

10/10 Excellent

Amanda, Sherwood Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet hotel. Fun games area and great rooftop pools!!
Stayed 1 night in Jan 2025

10/10 Excellent

Spencer

Stayed 2 nights in Jan 2025

4/10 Poor

Gaspare

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

good hotel not organized

i had to pay parking as the car didn't fit, they couldn't give us 2 keys for each room
Stayed 1 night in Jan 2025

8/10 Good

Richard, Salem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel well located a block from 5th Ave., the main street in Playa, but without the noice and bustle. Nice staff. Some details were lacking, though. We paid extra for a large balcony, and there was only one chair one it, making it useless for a couple. The large gym had only one weight machine, a leg press. Lots of dumbbells, but only one bench, so only one person at a time could use them. An all-in-one weight stack did nothing well, and again had no bench. When we checked in, we asked for two keys but we told they didn't have enough keys in the hotel for give more than one per room. Marriott doesn't have enough keys?
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2024

10/10 Excellent

Stefan

Bon déjeuner inclus et belle localisation de l’hôtel
Stayed 2 nights in Jan 2025

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

alex, orlando

Stayed 2 nights in Jan 2025

10/10 Excellent

Lakshya

Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Amenities
Pools are beautiful here and modern hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, wonderful staff especially night reception. Clean modern hotel beautiful pool area . Would definitely return .
Stayed 6 nights in Nov 2024

10/10 Excellent

Albert

Stayed 3 nights in Dec 2024

10/10 Excellent

Dimitry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 Day in Playa del Carmen

Nice new hotel close to Cinco Avenida. Modern design, comfortable bed, clean. Nice rooftop pool area with music and bar. Good value for the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo hermoso
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2024

10/10 Excellent

Erik, Montréal

Stayed 7 nights in Nov 2024