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Hotel Neptun – Lifeclass Hotels & Spa, Portorož

4.0 star property

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Photo gallery for Hotel Neptun – Lifeclass Hotels & Spa, Portorož

View from property
Property grounds
2 indoor pools
Exterior
Private beach nearby, beach massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Hot Tub
  • Parking available
  • Pool
  • Spa

Explore the area

Map
Obala 33, Piran, 6320
  • Casino Riviera
    ‪3 min walk‬
  • Portoroz Beach
    ‪5 min walk‬
  • Termaris Water Park
    ‪3 min drive‬
  • Portoroz (POW)
    ‪15 min drive‬

Room options

View all photos for Double or Twin Room, Balcony

Minibar, in-room safe, desk, free WiFi

Double or Twin Room, Balcony

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View | Minibar, in-room safe, desk, free WiFi

Double or Twin Room, Sea View

  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room, 1 Double Bed with Sofabed, Balcony (2+2)

Family Room, 1 Double Bed with Sofabed, Balcony (2+2) | Minibar, in-room safe, desk, free WiFi

Family Room, 1 Double Bed with Sofabed, Balcony (2+2)

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Double Bed with Sofabed, Balcony (2+1)

Family Room, 1 Double Bed with Sofabed, Balcony (2+1) | Minibar, in-room safe, desk, free WiFi

Family Room, 1 Double Bed with Sofabed, Balcony (2+1)

  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, free WiFi

Standard Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Neptun – Lifeclass Hotels & Spa, Portorož

4-star Piran hotel with 2 indoor pools
Spend the day catching some rays at Hotel Neptun – Lifeclass Hotels & Spa, Portorož's private beach, relaxing by one of the hotel's 2 indoor swimming pools, or pampering yourself at the full-service spa.
Hotel Neptun – Lifeclass Hotels & Spa, Portorož offers 89 air-conditioned accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

A marina and a health club are featured at the hotel. 2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 20 treatment rooms. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Unwind on the hotel's private beach. At Hotel Neptun – Lifeclass Hotels & Spa, Portorož, enjoy a pampering afternoon at the full-service spa and cool off in one of the 2 indoor swimming pools.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a children's pool, a health club, and a hot tub. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Neptun – Lifeclass Hotels & Spa, Portorož is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Hotel Neptun – Lifeclass Hotels & Spa, Portorož has a restaurant on site.
Room service is available.

Languages

English, German, Italian, Russian, Slovenian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (EUR 12 per day)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Bicycle cleaning area
  • Bicycle repair station
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Children's pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Marina

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Electric bike charging
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 2 2025 to January 2 2026 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from June 30 to August 31:
  • Sauna
The property will be renovating from March 2 2025 to March 13 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.13 per person, per night for adults; EUR 1.57 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.
  • Resort fee: EUR 2.5 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 130 per vehicle (one way)
  • Self parking fee: EUR 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Slovenia. This property is rated 4 stars.

Property is also known as

Hotel Neptun LifeClass Hotels
Hotel Neptun LifeClass Hotels Portoroz
Neptun LifeClass
Neptun LifeClass Portoroz
Neptun LifeClass Hotels Portoroz
Neptun LifeClass Hotels
Act-ION Hotel Neptun LifeClass Hotels Portoroz
Act-ION Hotel Neptun LifeClass Hotels
Act-ION Neptun LifeClass Hotels
Hotel Neptun LifeClass Hotels Spa
ActION Neptun LifeClass s
Act-ION Neptun LifeClass Hotels Piran
Act-ION Hotel Neptun LifeClass Hotels Piran
Act-ION Hotel Neptun LifeClass Hotels
Act-ION Neptun LifeClass Hotels
Hotel Act-ION Hotel Neptun - LifeClass Hotels & Spa Piran
Piran Act-ION Hotel Neptun - LifeClass Hotels & Spa Hotel
Act-ION Hotel Neptun - LifeClass Hotels & Spa Piran
Hotel Neptun LifeClass Hotels Spa
Hotel Act-ION Hotel Neptun - LifeClass Hotels & Spa
Act ION Hotel Neptun LifeClass Hotels Spa
Neptun Lifeclass Hotels Spa

Hotel Neptun – Lifeclass Hotels & Spa, Portorož Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 38 out of 108 reviews
Rating 8 - Good. 47 out of 108 reviews
Rating 6 - Okay. 12 out of 108 reviews
Rating 4 - Poor. 9 out of 108 reviews
Rating 2 - Terrible. 2 out of 108 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Slavko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Georgia

Stayed 1 night in Jul 2023

10/10 Excellent

Davor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family bycicle vacation
Not enough parking space unfortunately. It was great to have everything available for bycicles.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and excelent location.
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself is a very nice building and is very clean and well maintained. What is missing form many of these reviews, and the hotel site itself, is the fact that the Neptun does not have a reception desk, which means you need to do everything at the hotel next door. This includes entering the hotel after returning from dinner as the front door is locked. You walk up many steep stairs, and then have to walk down a very dark street to access the hotel. All access is by very steep stairs or streets, so this is not the place to stay if you find steep inclines difficult. The parking lot was completely full and difficult to find parking in. The key works part of the time, and when you discuss anything with the staff none of them seem to enjoy their job and I felt like my questions were annoying them. Only one lady was pleasant to deal with. Also note that the bar/lounge doesn't even open until 7pm. Getting through/from their pool area is like a mouse in a maze, and then you cannot get back through the doors from the other hotel to the Neptun. Definitely not a 4* experience.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one-day breakaway
We drove to the seaside for one night with our kids. They loved it as did we. Large childrens play room, access to two pool areas, decent breakfast... The hotel itself is a bit old but very well maintained. We asked at check-in if we can go for dinner at the hitel and they told us they might be full and that they won't know until the dinner stars. Either they have very poor booking planning or the lady at check-in didn't wonna bother with us. I think it's the later... We past by dinner area when returning from the pool and it looked empty. So book half-.board in advance in you plan to eat at the hotel;).
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 star hotel, don't book it!!!
said, "4-star hotel", - not sure how they got 4 stars. very poor service, staff is rude and uniformative about their hotel and area around the hotel. A/c stopped working in the middle of the night, - no help there; had to open balcony, but it was very noisy; very little towel supplies and you HAVE to ask for pool towels (only in the morning if you run into cleaning staff); check-in was quick but nothing was explained; the room key was VERY hard to work; out of 4 outlets only 1 was working and nobody took care of it. WiFi was working poorly or not working at all. Don't book this hotel
Stayed 3 nights in Sep 2018

8/10 Good

Ísaksson

Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful stay in Portoroz.
Our stay at the Neptun hotel was very pleasant . We had a room with a fabulous view over the sea and harbour. The room was big and comfortable. Breakfast was excellent but the dinner in our half-board was somewhat mediocre. The indoor-outdoor pool area, which is shared with the other "Wellness" hotels was very nice but due to a large number of stairs from the Neptun it is only suitable for fairly fit individuals. The same is true for access to the Neptune from the main streat in Portoroz. The hotel is in an excellent location and Portoroz is a beautiful town with only 3 km walk to the old town of Piran. We used GoOpti vans to get to and from the Trieste (Montfalcon) airport which worked very well (70-80 Euros each way). Thanks for a nice stay.
Stayed 10 nights in Aug 2018

10/10 Excellent

Bostjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spa in the hotel.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Nemanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine, except for the extra bed which was a not-so-soft sofa (not a bed, but a sofa with no arms and back side) and the bath-robes that are placed in the room as if they are for the guests' convenience, but are for rent at an extra cost. I suppose the people going to the treatments find it convenient to have the robes to be rented directly in the room, but otherwise it's not elegant to turn the room into a shop by displaying products with price tags that are not to be touched if not needed. Seemed like a dishonest tactic. Next, you start wondering if you can use all the towels for free, or if you may use the chairs, or turn on all the lights for free. Maybe some of them are for rent. Also, we're not going there to read all the fliers and instructions materials in the room. This issue was an annoyance for me, but otherwise the hotel is Ok.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning unavailable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotelroom was bright, really spacius and also the balcony was big. There were separate toilet and bathroom which was nice. We didn´t find information before coming that hotel has parkingplaces so we paid triple price for parking along the street.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel close to public and private beach. Neptun part of a bigger hotel-compleks. It was not clear to us how to find the reception which is in one of the other hotels. The hotel has lots of activities (whock we did not use). It's easy (and cheap) to use public transport for visit in Piran where there are lots of restaurants. Conclusion: Good hotel with balcony view to the see/Marina. Close to swimming area in the see.
Stayed 4 nights in Sep 2024

8/10 Good

Lovász

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kváló panoráma
Nagyon jó elhelyzkedésű szálloda, ami igazából egy komplexum része. Kedves személyztet, jó wellness szolgáltatás, jó reggeli, kiváló panoráma. Egyedül a parkolás kicsit körülményes de ez mindenütt az a környéken.
Stayed 1 night in Aug 2024

6/10 Okay

Marko

Traveled with family
Liked: Cleanliness
Der Check - In war leider sehr umständlich. Wir mussten über 30 Minuten warten, bis uns jemand den Parkplatz geöffnet hat. Es wurden auch Parkgebühren für den Anreisetag verrechnet! Das Frühstück ist durchschnittlich und der Meerblick war leider auch nur sehr begrenzt.
Stayed 2 nights in Aug 2024

2/10 Terrible

Eric

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war seht schön! Das Doppelbett hatte eine durchgehende Matratze und eine große Bettdecke für 2 Personen.
Stayed 3 nights in Apr 2024

6/10 Okay

ALESSANDRO

Stayed 4 nights in Jan 2024

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consigliatissimo in ogni aspetto
Stayed 1 night in Dec 2023

4/10 Poor

Marko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkplatz könnte im Preis inkludiert sein und sollte erst am Abend des Aufenthaltes geräumt werden müssen. Die Liegen am Strand sollten ebenfalls im Preis für Gäste enthalten sein.
Stayed 1 night in Aug 2023