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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Reception
Free breakfast
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
$56
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(70 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(45 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(41 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
A 24-hour business center, a 24-hour front desk, and free breakfast are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 957 reviews
Rating 8 - Good. 242 out of 957 reviews
Rating 6 - Okay. 111 out of 957 reviews
Rating 4 - Poor. 48 out of 957 reviews
Rating 2 - Terrible. 54 out of 957 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great breakfast! Very affordable! We will most definitely stay here again and again!
Stayed 1 night in Jun 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Affordable but not the cleanest
Stayed 1 night in Jun 2025

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice surprise hotel. Driving up to it you will not think it's going to end up being as nice and quiet as it is. My kids and I stayed for two nights. The air conditioner was fantastic and we did not hear a thing from anybody else minus people pulling into the driveway. Staff at the front desk were funny and very helpful. Don't sleep on this property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value the hotel is in good condition in a good area
Stayed 1 night in Jun 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely awesome. The room was clean and the beds and pillows where very comfortable. Would definitely stay here again. We didn't stay for the free hot breakfast due to travel plans, but they have the standard hot breakfast we have enjoyed at other Bestwestern. This is a no pool motel but the price was great.
Stayed 2 nights in Jun 2025

8/10 Good

Sara

Stayed 1 night in May 2025

10/10 Excellent

Drae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s was nice
Stayed 3 nights in Jun 2025

10/10 Excellent

Rachel

Liked: Amenities, property conditions & facilities
Quiet, clean and spacious motel room. The staff was super friendly and the free breakfast was excellent. We only stayed 1 night on a road trip but would definitely stay again if we were going to be in the area longer than to sleep!
Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Stayed 1 night in Jun 2025

8/10 Good

Jordan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

Swamp

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Rebekah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Nice staff but the doors and windows were filthy and that is the first thing you see as you enter the room. Our shower was clogged and we would have to turn it off and let it drain a while and finish showering or the water would have gone over the lip of the shower pan.
Stayed 4 nights in May 2025

10/10 Excellent

Brittany

Stayed 1 night in May 2025

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was updated and very clean . Don’t look at the building - you can’t “Judge A book by it’s cover” the staff was very friendly .
Stayed 1 night in May 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good inexpensive hotel. Breakfast left something to be desired - it was cold when I ate at 8:30. Desk agent was great at checkin and checkout (same guy) - he was also helpful in getting my wife extra pillows. Hotel parking lot could use re-paving but otherwise the property was in good shape. Convenient to shopping 10 minutes to Dollywood and 20 to Great Smoky Mountains Park. Would stay there again.
Stayed 2 nights in May 2025

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in May 2025

10/10 Excellent

Reker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
They took me as a late reservation (on a busy graduation weekend) and didn’t overcharge me. I was surprised at how clean everything was and the breakfast was even great!
Stayed 1 night in May 2025

6/10 Okay

Jill

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was clean, but food was left in fridge from prior occupants (not sure how long it had been there). Just needed a place to crash for a few hours and it served its purpose. Price was right and you get what you pay for.
Stayed 1 night in May 2025

2/10 Terrible

Lynn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusted

Was about to go to bed. Tucked myself in. Saw dirty stain. Blood or some kind of bodily fluid. Everybody was disgusted. Tried to reach out. No answer or to be found. My wife had to put clean clothes to sleep on top of. They probably didnt change out both sheets and replace blankets. Served us some dirty rooms.
Stayed 1 night in May 2025

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks a bit rough from the outside but the rooms are very nice and spacious very clean nice and big bathroom and shower and the bed was probably the most comfortable bed I’ve ever slept in. Thanks for the great stay!
Stayed 1 night in May 2025

6/10 Okay

Mirta, PLANT CITY

Liked: Amenities
basically, for the price it wasn't bad, however we passed the front desk thinking we were entering from the back of hotel. its situated on a back street needs to have more lighting. room was clean
Stayed 2 nights in May 2025

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Randi, WAYNESBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025