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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
King, Jetted Spa Tub, Suite | 1 bedroom, desk, laptop workspace, iron/ironing board
Lobby sitting area
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets Allowed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Double Room, 2 Queen Beds, Pets Allowed

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, iron/ironing board

Family Suite

  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Twin Bunk Beds

View all photos for Double Queen Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Double Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | 1 bedroom, desk, laptop workspace, iron/ironing board

Queen Kitchen Fireplace

  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | 1 bedroom, desk, laptop workspace, iron/ironing board

King, Jetted Spa Tub, Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets Allowed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Single Room, 1 Bedroom, Pets Allowed

  • Sleeps 3
  • 1 King Bed

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About this property

Grand Smokies Resort Lodge

Pigeon Forge hotel with 1 restaurants, connected to the convention center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a children's pool, and a 24-hour front desk. Change of towels is available on request.
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, hair dryers, and irons/ironing boards. Rooms open to balconies. Televisions come with cable channels.

This Pigeon Forge hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
In addition to a children's pool and an indoor pool, Grand Smokies Resort Lodge provides a waterslide and a fitness center. The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Onsite uncovered self parking is complimentary.

Grand Smokies Resort Lodge has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 8:00 AM and 9:30 AM.
Wood Grill Buffet - Onsite buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Shared accommodations

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 345 out of 702 reviews
Rating 8 - Good. 162 out of 702 reviews
Rating 6 - Okay. 108 out of 702 reviews
Rating 4 - Poor. 53 out of 702 reviews
Rating 2 - Terrible. 34 out of 702 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time enjoyed the pool everything was amazing other than somebody demon child pulling the fire alarm our first night there at 2:30am everything was great
Stayed 3 nights in Feb 2025

10/10 Excellent

Delena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great location close to everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Cheryl

Traveled with family
Stayed 2 nights in Mar 2025

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities
No supervisor
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2025

10/10 Excellent

Paige

Stayed 1 night in Feb 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
We rented 2 rooms for 1 night. The tv in one room did not work, the phone also did not work. Our bed sheets were nasty and looked like they had pizza sauce on them. The pool water smells like pure urine. We spoted roaches in our room as well that night. Overall its a 2/5 we will not be staying here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the resort and will be back.
Stayed 1 night in Mar 2025

6/10 Okay

Katie

Liked: Staff & service
We enjoyed the pool, the resort is a little outdated. Most of the arcade games are out of order, our room was a little old looking as well as the jet tub didn’t work. The staff was nice, check in/out was easy. Overall it wasn’t terrible but definitely some things could be better. As well as the parking is kind of far from the entrance and that can be difficult with small children and luggage. We were woken up at 2:30 in the morning to the fire alarm going off and no one said if it was false or not? Also smelled some questionable things in the hallways.
Stayed 2 nights in Feb 2025

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Gaynell

Traveled with partner
Liked: Cleanliness, amenities
It was not what I expected but it was good
Stayed 2 nights in Feb 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

SHAQUETTIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Alicia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

I was not impressed and pictures are deceitful. When booking there were no details regarding all the renovations going on nor the chemical and paint smell. The room was not 100% clean. The dishes were dirty and i had to re wash them before using. There was hair in several spots of the room. The elevators were dirty and the ceilings were dirty in several spots. The only decent thing was the swimming pool, but there was so much chlorine on it, as i set on the side of the pool my eyes and nose were very irritated the entire time.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here!

I was goning to just keep quiet but others need to know prior to booking. I wasn’t aware of the remolding at all until I received an email from the hotel after booking with no refunds available. Day of arrival upon arrival zero signage for entry into the building or the actual hotel except by the Parkway. The actual entry was completely blocked by parked vehicle so you could not pull up to the front for check in and unload. After entering the building we were hit with a strong smell of construction adhesives and paints. Super toxic for those who have health issues. Staff was kinda but super short. No heat on 5th floor no one ever seemed to attempt to address it. if your planning on swimming in the pool change downstairs and before going to your room if on 5th floor! Wear a jacket before walking out your room I like it around 65 yr round. Bathroom and sheets were clean,but a puke smell around nightstand between beds. Sunflower seeds and other stuff on the floor around the bed. We wore our shoes and slipper socks and never touched the floor it was so nasty. No hangers in closet. Mattress are horrendous and broken down. You cannot turn off the light on your balcony just close curt While packing to leave I bumped bed finding pills on the floor that I refused to touch or allow my child too. After check out housekeeping calls saying she found my wallet.I don’t carry one so I asked if it had XX name on it. It’s was someone else’s wallet from a previous stay. Room was NEVE clean!
Condition of room
Wall was filthy needs to be wiped down
Floor by night stand.
Stayed 2 nights in Feb 2025

10/10 Excellent

Selina

Stayed 1 night in Feb 2025

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and the lobby and pool areas were very clean. There is some construction being done on the property, but everything besides the supplies you'd expect to see during construction/remodel was great. I'm sure once construction is complete the parking lot will be re-striped so it is easier to figure out where guests are supposed to park. Overall we enjoyed our stay!
Stayed 2 nights in Feb 2025

2/10 Terrible

Alisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Want stay there again

The room smelled. The bathroom was even worse could see the wood decaying, workers were doing construction right next door which we wasn’t aware they would be banging and using electrical tools at 6 am. Pool area was nasty, grimy gunk all around the pool the water slide didn’t even work
Stayed 1 night in Feb 2025

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great getaway

Easy check in. Clean room. Looks like renovations are ongoing and welcomed. Free breakfast next door which was an buffet complete with eggs, meats, pancakes, etc. Friendly desk help and trolley stop in front.
Stayed 1 night in Feb 2025

6/10 Okay

Hailey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view we had was looking at the side of the building so it sucked and The beds was wrong size that we booked and so hard and sqeeky cause the metal bedframe.
Stayed 1 night in Feb 2025

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Philip

Stayed 2 nights in Feb 2025