8/10 Good
Hiten Kanakrai
Traveled with partner
Mar 9, 2025
Liked: Cleanliness, staff & service, amenities
We had a supreme garden villa with a plunge pool.
We arrived early at the resort before lunchtime. Our room wasnt ready so we had early lunch at the restaurant. There was no welcome drink considering reception were not busy so no excuse. After lunch we had to wait over 2 hours for our room. We were exhausted from travelling from LHR and were told we would get our villa before 3pm. It was 2.30 by the time we had it.
The villa itself was spacious but outdated. The a/c was effective but could not be adjusted to desired temperature, so at night it was too cold when on.
The gardens around the complex were poorly maintained although there were gardeners working. Not what i would expect from a 5 star property.
Breakfast was good with lots of variety.
The hotel is across the road from the beach. There are no eating or toilet facilities on the beach which was inconvenient. I had to use the Mint restaurant which is adjoining the hotel
I emailed the hotel prior to our visit as we were celebrating a special wedding anniversary. They agreed to add a special touch on the day which never happened.
Overall ok but was expecting more.
Hiten Kanakrai
Stayed 7 nights in Feb 2025
