6/10 Okay
Chrystelle
Traveled with partner
Jan 2, 2025
Liked: Cleanliness
Disliked: Staff & service
The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect.
We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did.
Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English.
In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage.
The gym is very small (for 3 persons max). No towels.
On the positive side, the view on the laguna and the sea is very nice.
Chrystelle
Stayed 9 nights in Dec 2024