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Chez Carole Beach Resort & Spa

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chez Carole Beach Resort & Spa

Private beach, white sand, sun loungers, beach umbrellas
Exterior
Exterior
Family Villa | Minibar, in-room safe, soundproofing, cribs/infant beds
Private beach, white sand, sun loungers, beach umbrellas

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
Ward 1, Hamlet 4, Cua Can Village, Phu Quoc, Kien Giang, 920000
  • Vung Bau Beach
    4 min drive
  • Shophouse Grand World
    10 min drive
  • Phu Quoc Bee Farm
    12 min drive
  • Phu Quoc (PQC-Phu Quoc Intl.)
    31 min drive

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, soundproofing, cribs/infant beds

Superior Double Room

  • 431 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View | Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Garden View

  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Bungalow, Sea View

Suite Bungalow, Sea View | Minibar, in-room safe, soundproofing, cribs/infant beds

Suite Bungalow, Sea View

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, soundproofing, cribs/infant beds

Superior Double or Twin Room

  • 538 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Bungalow River View

Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Bungalow River View

  • 484 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Bungalow, 1 Queen Bed, Non Smoking, Lake View

Minibar, in-room safe, soundproofing, cribs/infant beds

Deluxe Bungalow, 1 Queen Bed, Non Smoking, Lake View

  • 527 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Villa

Family Villa | Minibar, in-room safe, soundproofing, cribs/infant beds

Family Villa

  • 1507 sq ft
  • Beach view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

Similar properties

Front of property

The Shells Resort & Spa Phu Quoc

On private beach
Pool
Spa
Free airport shuttle
4.3 out of 5, Excellent, (547)
The price is $87
per night
$99 total
includes taxes & fees
Dec 8 - Dec 9
The Shells Resort & Spa Phu Quoc

About this property

Chez Carole Beach Resort & Spa

3-star Phu Quoc resort with private beach
At Chez Carole Beach Resort & Spa, relax by an outdoor pool or hit the private white sand beach where you can enjoy volleyball.
Chez Carole Beach Resort & Spa offers 50 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Phu Quoc resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested. Renovation of all guestrooms was completed in June 2023.

A private beach and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Have fun in the sun at Chez Carole Beach Resort & Spa with summer activities like kayaking, rowing/canoeing, and volleyball.

The resort offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. This beach resort also offers an outdoor pool, a children's pool, and a garden. Complimentary self parking is available on site. A total renovation of this property was completed in June 2023.

Chez Carole Beach Resort & Spa has designated areas for smoking.

Chez Carole - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours.
Late night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chez Carole

Things to do

  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Scooter/moped rentals

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a lake
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • No elevator
  • Well-lit path to entrance

More

  • 1 floor
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 300000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 300000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 300000 per night
Cribs (infant beds) are available for VND 100000 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: VND 1000000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (maximum occupancy 4)
  • Early check-in fee: VND 300000 (subject to availability)
  • Late check-out fee: VND 300000 (subject to availability)
  • Crib (infant bed) fee: VND 100000 per night
  • Rollaway bed fee: VND 300000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Chez Carole Phu Quoc
Chez Carole Resort
Chez Carole Resort Phu Quoc
Chez Carole
Chez Carole Beach & Spa
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc
Chez Carole Resort
Chez Carole Resort Spa
Chez Carole & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc

Chez Carole Beach Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing paradise!
This place is amazing!!! The service is incredible - right from the start smiles were on everybody's face and they never left for our entire stay. The pool and beach are superb... Chilling by the pool and watching the sunset while sipping on beers and cocktails is what dreams are made of. A quick walk down the road gets you to a minimart or a little longer stroll down the beach gets you into town to buy food and see the locals. The beach in front of the resort is perfectly clean and there is volleyball, kayaking and paddle boarding to be done. The rooms are beautifully spacious and clean, and even with a mozzie net - which is definitely needed. The best sleep I have had in ages... Due to the bed and the peacefulness of the place. The gardens are beautiful, with lots to look at and even a pool table hidden in another bar area. I would definitely stay here again - possibly bringing many more friends. Thankyou to all the staff who made us feel welcome!!! Oh and definitely go on the tour we were recommended that takes you to the south of the island where you go snorkeling and on the massive cable car - thanks for the recommendation!!!
Stayed 4 nights in May 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

Michel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place perhaps also because we were just 2 bungalows out 50 bedrooms (but they didn’t offer a late check out😳)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach getaway.
This is a good beach getaway. A bit isolated but fine if you are looking to just relax on the beach or by the pool. There is nothing else nearby within walking distance so unless you take a taxi you're stuck on the property. The restaurant serves very good Vietnamese food and has an extensive western menu as well. The restaurant staff were friendly and accomodating, especially one waiter named Duc, his English is very good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We ver much enjoyed our stay at ChezCarole. The beach, pool, food, rooms and staff were amazing. Arrangements were made for us to tour the island on one day at a reasonable cost. We also travelled into Duong Dong for the evening market. Wonderful evening. If you want a quiet relaxing space with all the goodness mentioned, the chez Carole is the place.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditionally styled resort away from the crowds
Nicely laid out resort designed to fit sympathetically with the landscape (unlike some of the horrendous modern tower blocks popping up down the coast), with a really charming beach front, helpful staff with good English and smart rooms with traditional Vietnamese style. Starting to need a few up-dates as it's now 15 years old, for example part of our shower cubicle sliding door was missing, but this wasn't really a problem. It's still definitely upper-mid range/edging into the luxury category and good value. The place is calm and we slept well in our nice shady garden view room with a small private patio, and food and drink in the restaurant was good and wasn't too badly priced. Be aware that it is quite isolated with no other tourist orientated bars or restaurants nearby, so as we weren't brave enough to chance the local food on offer within walking distance we relied mostly on the in house restaurant. The nearest upscale restaurant is 15 mins in a taxi or 25-30 mins (costing 200,000 dong/$8) gets you to Duong Dong town centre/night market - which is worth the trip at least once. Onsite massage wasn't the greatest either, I chose the Thai style one known to be hard, but I've had them before and have never left limping because the masseur pressed too hard on a tendon rather than muscle! Overall though we had a lovely time and found it a great place to relax and get away from it all.
the resort's private beach area with hammocks and wooden swings as well as sun loungers
where the river meets the sea in front of the bar/restaurant area... there are three little bridges across to the main beach area
view from just along the beach where a couple of local fisherman have their nets
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful surroundings, services could be improved
Beautiful beach. No service on beach and few chairs. Little / no vegetarian options. Rooms were nice but beds were quite hard. Explanation on surroundings, potential tours could be improved from the reception staff.
Stayed 4 nights in Dec 2019

2/10 Terrible

Stuart

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Jaspal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Unlike the image posted. Sea view but like garden view. There are many mosquitoes and there are many snails on the outside so it is impossible to use outside baths.
Stayed 2 nights in Jul 2019

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A staggering escape
I stayed in Chez Carole with my wife. To say we enjoyed the vacation is to say nothing. It was excellent - the staff is very friendly and helpful, the design of the rooms and bungalows is great - you entirely feel you are away of the city rush, crowds, noise, etc; just you and nature! The beach is so close and it is very cozy. The terrace of the restaurant has a mesmerizing sea view, the food is super tasty, portions are big, and the prices are very affordable! You also have a swimming pool, spa, small gym; you could also rent a motorbike directly from the reception, so you can travel to the Duong Dong town or to the north of the island, since it's all pretty close. If you are looking for a quiet and peaceful holiday away from noise and crowds - Chez Carole is a perfect option. It's great for families with kids as well. I will definitely come back there.
Stayed 4 nights in Jun 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and beautiful resort location
Customer service is something to be treasured where ever one stays, especially abroad. Chez Carole when it comes to that is like finding the lost city of Atlantis. The staff was absolutely amazing at this resort. My father decided to spend his 75th birthday here, and the staff went over and beyond out of their way to make sure our stay and celebration was fantastic, including a birthday cake. There were only a few very minor issues with plumbing due to the rainy season. However once brought to the attention of the staff, the issues were immediately taken care of. The ocean view room I stayed in was very comfortable with AC, and overhead bed netting if you wished to open the room up at night. The bathroom and shower were very clean as well. Overall, our stay at Chez Carole was an amazing experience and the staff had 95% to do with that feeling. I'd highly recommend this resort to anyone.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Nice view from the reception but less atraction.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked beach Villa and found every thing perfect. One of the nicest and cleanest beaches on the Island. Lots of free water toys no jet skies only wind and paddle powered
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time at Chez Carole. The staff was amazing and the resort is gorgeous! Beautiful beach and very quiet, relaxed atmosphere. The only small drawback for us was the food options, breakfast bar is great but small menu options for lunch/dinner. But we rented scooters on site and its not far to town for other dinner options. Overall it was wonderful!!
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good for a family
Great location. Good staff. Management is responsive to customer needs. Great pool and beach. Good for a family. Would be good to see them use less plastic straws and more bamboo straws.
Stayed 6 nights in Dec 2018

2/10 Terrible

Kay-Uwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vorsicht Finger weg von diesem Hotel
Eine Woche vor Anreise wurde uns mitgeteilt das wegen Renovierung das Restaurant nicht geöffnet hat.Als wir Abends ankamen hörten und sahen wir nichts.Fer nächste morgen zeigte dann die wirkliche Situation. Laut und unerträglich überall Schmutz und das ganze Hotel renovierungsbedürftig.Wir haben sofort bei Hotel com reklamiert aber das wurde nicht umgesetzt.Schreckliche zwei Tage.In der Strandbar könnten wir frühstücken Abends hat das Personal Billard gespielt und war nicht an Gästen interessiert. Wir würden keine Nacht mehr dort verbringen und auch nicht mehr über Hotel com buchen. Man hat nur die Möglichkeit mit einem virtuellen Chat Partner zu schreiben. Leider kann ich hier keine Bilder hinzufügen ich werde die Bilder auf der Seite des Hotels bei Google hinzufügen
Stayed 2 nights in Apr 2024

10/10 Excellent

Takaaki

Stayed 2 nights in Mar 2024

8/10 Good

Tim

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Eine vergleichsweise naturbelassenes Gelände in der weniger touristischen Ecke der Insel. Von hier kommt man gut überall hin sofern man sich auf die Verkehrsmittel Roller und Taxi einlässt. Sehr ruhiger Strand und nettes Personal, auf Anfrage wird einem alles gebucht und/oder Infos zu Aktivitäten und Co. gegeben. An sich ist die Unterkunft und die Ausstattung etwas in die Jahre gekommen, aber dafür ist man auch Näher dran als in den großen Resorts die kaum was mit Vietnam zu tun haben.

2/10 Terrible

Karina Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

6/10 Okay

Anna

Liked: Room comfort
Disliked: Staff & service
Kunde ha varit bättre
Fina rum men missvisande att det är havsutsikt när det är utsikt över floden när vi dessutom betalde mer för det rummet än de med utsikt över floden. Ganska dålig service. Helt ok mat. Fin strand och fin pool, men strandbaren verkar vara nedlagd, skötseln av floden och vissa delar av området ganska dålig. Ligger fint på stranden men hotellt ligger långt från andra restauranger och shopping så man blir beroende av moped alternativt taxi.
Stayed 7 nights in Feb 2020

10/10 Excellent

Cyril

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un beau séjour.
Un super établissement avec du personnel très sympathique. Un très bon séjour dans ce bel établissement. Je recommande.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
L'hôtel est assez excentré l'utilisation de taxi ou de scooter et obligatoire si l'on veut bouger un peu. Le cadre est très agréable, le calme et la sérénité se font sentir dès notre arrivée. Seuls bémols, nous sommes obligés d'aller à la pêche aux informations, le personnel n'est pas des plus réactifs. Il n'y a egalement pas assez de transat pour tous les voyageurs. Concernant le restaurant, nous n'avons pas été très satisfait rapport qualité/prix. Si vous rechercher du farniente au bord de la mer, alors vous passerais un séjour agréable.
Stayed 4 nights in Feb 2020

4/10 Poor

Mette

Traveled with family
Disliked: Staff & service, property conditions & facilities
Ikke nogen positiv start på ferier
Omgivelserne var absolut ikke svarende til billederne. Billetterne giver et meget mere positivt og charmerende indtryk, hvilket viste sig ikke at være tilfældet i virkeligheden. Stedet er meget øde, med ingen mulighed for alternative spisesteder i gå afstand. Vi fik en ringe modtagelse. Blev ikke hentet i lufthavnen trods oplysninger om ankomst tid. Personalet I restauranten taler virkelig dårlig engelsk. Der er desværre heller ikke noget positivt at sige om maden; virkelig kedelig og smagsløs. Morgen buffeten var kedelig og trods adskillige personaler i restauranten var de fleste fade tomme. Værelserne var til gengæld rigtig fine; store og rene med rigtig fint badeværelset. Poolen fremstår pæn og ren. Stranden var fin, men vandet ikke klart, måske pga udmundingen fra vandløb. Der var en standbar, men den var lukket. Vi rejste 3 dage tidligere end booket. Receptionisten tilstede ved vores afrejse var venlig med godt engelsk.
Stayed 5 nights in Feb 2020