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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property

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Outdoor pool, pool umbrellas, sun loungers
Lobby
Outdoor pool, pool umbrellas, sun loungers
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | Premium bedding, pillowtop beds, minibar, in-room safe
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
  • Pool

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪7 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(90 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(95 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Living Room, Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1000)
$110 nightly
The price is $110 total
includes taxes & fees
Comfort Inn & Suites Surprise Near Sun City West

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise - Phoenix, Ascend Hotel Collection provides a hot tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great until checkout. I waited at the front desk for 10 minutes and no one came until I called the front desk.
Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort

One day stay

We were in town for a Pickleball tournament. The hotel seemed older and a little worn but we thought it was a good value in a nice area.
Stayed 1 night in Mar 2025

2/10 Terrible

Yvette

Disliked: Staff & service, room comfort

HORRIBLE SERVICE

Absolutely horrible! Paid for king room, they overbooked and gave me a double. They claimed they had no other rooms and couldn’t do anything for me. I asked to speak to the manager the next morning. I was told that someone would call me and of course they didn’t. My husband and I slept HORRIBLY crammed into a double bed and no one offered a credit or even an apology!
Stayed 1 night in Mar 2025

6/10 Okay

Greg

Traveled with family
Hotel was on par with a regular motel. Expected a bit more for a suite hotel. Needs upgrades in room regarding doors and paint. Main hotel needs carpet upgrade and paint as well as fixtures fixed and replaced. Not a bad hotel just in its current state its more at the motel level, but with a remodel would be a nice place to stay. Staff was friendly and service was good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Nice hotel. Could use extended check out options.
Stayed 1 night in Mar 2025

8/10 Good

Terence J, New Bern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered large multiple rooms The breakfast ran out of options later in the morning for example oatmeal
Stayed 5 nights in Mar 2025

8/10 Good

David M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

laura

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Underwhelming

The location is just ok, the hot tub didn’t work, the breakfast buffet was out of almost everything, the foldout sofa was broken and the sofa itself was super uncomfortable. The actual manager was very nice and tried to take care of some of these problems.
Stayed 2 nights in Mar 2025

8/10 Good

DAN

Liked: Cleanliness, staff & service
Older building, pretty clean, needs to updated. Really odd as lights weren't good around the sink and bed. Electric plugs not convinent for charging. Although there was charging built-in next to bed. I didn't use, as my electronics have fast charging. The breakfast was plentiful, hot & surprisingly good.
Stayed 4 nights in Mar 2025

10/10 Excellent

Peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to great location
Stayed 1 night in Mar 2025

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is very friendly and accommodating. Hallway carpet dirty, thermostat varies, unable to move vent when AC blows directly at your face, bulb burnt out, and pool has bathtub ring. Great staff, not enough cleaning.
Stayed 2 nights in Mar 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service
Plumbing in our room did not work well
Stayed 1 night in Mar 2025

8/10 Good

Pierre R

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second straight year we have stayed here for spring training baseball. It is convenient to the ball park (10 minute drive) and a number of dining options and when we come back next year it will definitely be the place we will want to stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Dawn M

Traveled with partner
Liked: Amenities, property conditions & facilities
Loved our stay! Had a small issue with hot water but it was fixed promptly! The staff was very nice and the breakfast hit the spot!
Stayed 3 nights in Mar 2025

8/10 Good

dan

Liked: Cleanliness, staff & service
it was a good stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Giovanni

Stayed 1 night in Mar 2025

8/10 Good

Jorge

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Maday

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend.

Room was clean. A couple of days the oatmeal was runny and the coffee machine malfunctioned.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are excellent. The front desk staff was very unhappy! Not a great way to start a vacation!
Stayed 1 night in Mar 2025

6/10 Okay

Tiffany

Stayed 2 nights in Mar 2025

6/10 Okay

Teresa

The location for this hotel made it convenient to get to both the Surprise and the Peoria Sports Complexes for spring training ball games. It sits in between both. Easy access to restuarants. Hotel is noisy, only provides small pillows that seem more decorative than useful and we were there for 4 days and never received room service. We asked the front desk and were told that they were really busy and didn't do room service but every 3 days unless requested. We told them we were fine without daily room service but needed towels each day, still didn't receive that. Went to the front desk to get towels and they were running short.
Stayed 4 nights in Mar 2025

2/10 Terrible

L

Stayed 1 night in Mar 2025