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The Phoenician, a Luxury Collection Resort, Scottsdale

5.0 star property

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Photo gallery for The Phoenician, a Luxury Collection Resort, Scottsdale

9 outdoor pools, cabanas (surcharge), pool umbrellas
Breakfast and lunch served
Lobby
Property amenity
Breakfast and lunch served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Parking available
  • 24/7 front desk
  • Pet friendly
$475
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
6000 E Camelback Rd, Paradise Valley, AZ, 85251
  • Scottsdale Fashion Square
    ‪19 min walk‬
  • Phoenix Zoo
    ‪11 min drive‬
  • Camelback Mountain
    ‪13 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 2 Double Beds, Non Smoking

  • 530 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 530 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 600 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 600 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, 1 Bedroom, Non Smoking, Pool View

  • 1150 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

Suite, 1 Bedroom, Non Smoking, Pool View | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, 1 Bedroom, Non Smoking, Pool View

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Mountain View

View from room

Room, 2 Double Beds, Non Smoking, Mountain View

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Non Smoking, Pool View

Grand Room, 1 King Bed, Non Smoking, Pool View | Pool | 9 outdoor pools, cabanas (surcharge), pool umbrellas

Grand Room, 1 King Bed, Non Smoking, Pool View

7.8 out of 10
Good
(15 reviews)
  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 2 Queen Beds, Non Smoking

9.8 out of 10
Exceptional
(16 reviews)
  • 602 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(26 reviews)
  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (Kitchenette)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, 1 Bedroom, Non Smoking, Kitchenette (Kitchenette)

  • 1150 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (Pool View)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, 1 Bedroom, Non Smoking, Kitchenette (Pool View)

  • 1150 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Suite, 1 Bedroom, Non Smoking

  • 1150 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 1 King Bed (Hearing Accessible)

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 600 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 600 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 2 Queen Beds (Hearing Accessible)

  • 602 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

View from room

Room, 1 King Bed, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 530 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Non Smoking, Pool View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Grand Room, 2 Double Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 530 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Non Smoking, Pool View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Grand Room, 1 King Bed, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking, Pool View

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Grand Room, 2 Queen Beds, Non Smoking, Pool View

9.8 out of 10
Exceptional
(7 reviews)
  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living area | 55-inch LED TV with cable channels, TV, Netflix

Presidential Suite, 2 Bedrooms, Non Smoking

  • 4000 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living room | 55-inch LED TV with cable channels, TV, Netflix

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Phoenician, a Luxury Collection Resort, Scottsdale

5-star Paradise Valley hotel close to Camelback Mountain
9 outdoor pools, a full-service spa, and a golf course are available at this hotel. Additionally, a restaurant, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
The Phoenician, a Luxury Collection Resort, Scottsdale offers 585 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Paradise Valley hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 10 outdoor tennis courts. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 24 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Phoenician, a Luxury Collection Resort, Scottsdale features a full-service spa, a golf course, and 9 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge.

Business amenities at this 5-star property consist of a business center, 40 meeting rooms, and limo/town car service. Event facilities measuring 3655 square feet (340 square meters) include a conference center. This luxury hotel also offers a children's pool, a hot tub, and a sauna. Onsite parking is available (surcharge), along with a car charging station.

The Phoenician, a Luxury Collection Resort, Scottsdale has designated areas for smoking.

19th Hole - This restaurant serves breakfast and lunch.
The Marketplace - This coffee shop serves breakfast and lunch. Open daily.
The Phoenician Tavern - This pub serves lunch and dinner. Open daily.
Thirsty Camel - This bar specializes in southern cuisine and serves dinner and light fare. Open daily.
Kalio Kabobery - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 28 per night)
  • Valet parking on site (USD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 19th Hole
  • Kalio Kabobery
  • The Marketplace
  • The Phoenician Tavern
  • Thirsty Camel

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour pool access
  • 9 outdoor pools
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Full-service spa
  • Games
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 40 meeting rooms
  • Business center
  • Conference center (3,655 square feet of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 24 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink (34 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat (18 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (27 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 6 2025 to October 25 2025 (dates subject to change):
  • Golf course
  • Recreation facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.54 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 28 per night
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Phoenician
Phoenician Hotel
Phoenician Hotel Scottsdale
Phoenician Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Luxury Collection Resort Scottsdale
Phoenician Luxury Collection Resort
Phoenician Luxury Collection Scottsdale
Phoenician Luxury Collection
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician
The Phoenician a Luxury Collection Resort Scottsdale

The Phoenician, a Luxury Collection Resort, Scottsdale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1006 reviews
Rating 8 - Good. 206 out of 1006 reviews
Rating 6 - Okay. 77 out of 1006 reviews
Rating 4 - Poor. 33 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Staff & service, room comfort
Stayed 8 nights in May 2025

10/10 Excellent

Victor K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought our kids not knowing how kid friendly the Phoenician is! It was a perfect little getaway for us! The hotel was clean and beautiful. What i loved the most was also how convenient it was to everything.
Stayed 2 nights in May 2025

10/10 Excellent

Fatimah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel amazing staff
Stayed 2 nights in May 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently celebrated our 17th anniversary with a stay at The Phoenician and decided to bring the kids along for a family-friendly experience. We booked a double queen room with a beautiful view of the pool, excited for a relaxing staycation. While the beginning of our visit didn’t go as smoothly as hoped—the room wasn’t ready at the 4 PM check-in time, and we ended up waiting over an hour—the staff was courteous and responsive. They apologized for the inconvenience and offered a $150 resort credit. Later, we received a call informing us the room was still not available, but they offered us an upgrade to a spacious casita by the golf course, which was a fantastic solution. From that point on, our stay was wonderful. The kids had a great time at the pool and enjoyed the evening activities. We capped off our nights with family game time playing Nintendo together. The resort itself is stunning, with top-notch amenities and beautifully maintained grounds. Despite the rocky start, the way the staff handled the situation truly stood out. Their professionalism and commitment to guest satisfaction turned our visit into a memorable experience. The Phoenician is an excellent resort, perfect for both getaways and staycations, and we appreciate their efforts to make our anniversary special.
Stayed 1 night in May 2025

6/10 Okay

Ilyssa

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When we booked, we requested a Mountain View for the stay. We did not get a unit with a Mountain View. We did get a nice casita. However, there were some issues with the unit itself. We had all doors and windows closed our entire stay and somehow still had a mosquito issue. The master shower head was broken and the water was lukewarm at best. We also returned to our room around 9:45pm to find our keys did not work anymore. We called front desk twice, and they assured someone was coming to help us into our room. No one came, but after an hour we found a maintenance worker who was driving by in a golf cart to help us in. Overall, the resort was beautiful and had a luxurious vibe. We were celebrating our 9 year so we wanted a memorable experience. Unfortunately, it wasn’t the best for the expensive price for a one night stay and will likely not return.
Stayed 1 night in May 2025

10/10 Excellent

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Four and a half stars

Phoenician is a nice spot, but some of it is nearing the end of its lifecycle. In particular, the casitas are tired. We stayed in a premium casita and it felt really old and tired. The property itself is very decent and has tons of options. Location is great. Food is great. Service is wonderful and attentive. Pools are great - and there’s many of them. All around, a nice spot, but to stay “five star”, they’ll need to get the rooms back up to speed.
Stayed 3 nights in May 2025

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Scottsdale. The spa is first class. Everyone at the resort is friendly and helpful. Rooms are spacious and gorgeous.
Stayed 3 nights in Apr 2025

8/10 Good

Rachel, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
They have a Beautiful property, pool area with excellent maintained landscape. The woman who came for nightly turn down service (asking if need more towels, take out the trash, more water bottles) provided great service and was very sweet the week I was there. Housekeeping was inconsistent although saw them in my hallway each day I was leaving my room in the morning for the day cleaning nearby rooms. Cleaned my room only two of the four days I was there. Last night the woman tried to come clean after 6:30pm in the evening. I said no as at that point I was checking out the next day and made no sense.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing & all the employed are soooo nice. Gilbert at Mowry & Cotton went above & beyond for us
Stayed 2 nights in May 2025

2/10 Terrible

RIKIN

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a luxury resort this is more like a upscale 3 star. kid play areas were closed for technical maintenance.
Stayed 2 nights in Apr 2025

8/10 Good

MELISSA

Traveled with family
Liked: Cleanliness, staff & service
The valet, room service and pool were great. Check in was not super friendly, knowledgeable about dining options or overly concerned. The pool chairs need an upgrade, they were dirty, and the Drybar wasnt open. One of the weirdest things was that we had to take our own luggage to our room in a $1000/night hotel and there were stairs and curbs and no ramps.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mandy

Stayed 1 night in Apr 2025

10/10 Excellent

Dalan

Stayed 2 nights in Apr 2025

6/10 Okay

Monica

Liked: Staff & service, amenities, property conditions & facilities
We had an overall lovely stay at the Phoenician. The staff and valet were friendly. The pool staff and spa was wonderful. Breakfast Buffett is great but only on high volume days is it available. The rooms are outdated including bathroom facilities. Not in keeping with the updated lobby and main facilities . For the price I paid considering it’s 5star plus this was disappointing. The grounds and accessibility to the city is perfect. Try to book spa treatments on a weekday it is at a slightly lower price point. Fitness center and golf facilities great. Resort fee $50 a day . This included tennis pickle ball and some fitness classes but no fees applicable to golf . This also seems like an unexpected surcharge .
Stayed 4 nights in Apr 2025

10/10 Excellent

john

Stayed 3 nights in Apr 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very attentive and kind, but very noisy after events and their clean up, do not get a room adjacent to the "east lawn" post clean up for an event went until 4 am, you will not get any sleep
Stayed 4 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful resort with great service

All services are quick and reliable. Whether it is food and drinks at the pool or room service or a request for extra towels , everything is there as quickly as possible. The food is excellent. I had breakfast, lunch and dinner there at least once daily. The food is well seasoned and tasty.
Stayed 7 nights in Apr 2025

10/10 Excellent

Santral

Stayed 8 nights in Mar 2025

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to the Phoenician every year and love the service, the amenities and dining options
Stayed 3 nights in Apr 2025

10/10 Excellent

Yvette, Philadelphia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Staff and service were excellent!
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Watch out for larger groups!

We love the property and have visited over a dozen times. This trip was with my three brothers and wives and we made plans in January. Roughly a week before our visit, I received a call telling me, "a group has reserved the cabanas and we can't fulfill your reservation. We're moving you to the family pool". We made our reservations almost three months in advance and didn't want to be in the family area with children (we have 9 of our own between the four families). I think it's really "bush-league" to move us a week out when we're planning 12 room nights over the three days. We ended up at the Family pool at a discount but this wasn't about the money, it was about respecting your guests (my wife is Titanium level, my brothers and I are also Bonvoy elite levels). As I told the woman who called, in addition to playing golf, dining, reserving the cabanas and so many other things, we spent a lot of money there and would have likely chosen another resort back in January if we were told there weren't any cabanas. Not sure the decision is one that Bonvoy corporate would understand.
Stayed 3 nights in Apr 2025

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Lively happy hour with music in the lobby. Onsite steakhouse was good but food/drink in the lobby not so much. Central location close to lots of restaurants.
Stayed 3 nights in Jan 2025