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SureStay Hotel by Best Western Phoenix Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Lobby
Reception
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping

Explore the area

Map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Footprint Center
    ‪6 min drive‬
  • Phoenix Convention Center
    ‪6 min drive‬
  • Chase Field
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel in Downtown Phoenix
Along with an outdoor pool, this hotel has laundry facilities and a 24-hour front desk. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a picnic area, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay Hotel by Best Western Phoenix Airport has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 262 out of 522 reviews
Rating 8 - Good. 143 out of 522 reviews
Rating 6 - Okay. 62 out of 522 reviews
Rating 4 - Poor. 24 out of 522 reviews
Rating 2 - Terrible. 31 out of 522 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
transport to airport
Stayed 1 night in Feb 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, lots of food and shopping close by.
Stayed 1 night in Feb 2025

6/10 Okay

Olivier, Tomball

Business traveler, Traveled with partner
We really liked the pool and hot tub. Breakfast was ok, nothing spectacular. The lady working the buffet area was really nice, front desk acted bothered with questions being asked. Hotel had a musty smell.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean and roomy.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Made this reservation sight unseen for an early flight from PHX. Almost regretted it when I arrived in a bad neighborhood with Phoenix fire bandaging a homeless man in front of the hotel. However, it was truly an island. The staff was great. The rooms new and clean. Parking was in the center of the hotel and very well lighted. Even the pizza place recommended by the front desk was better than average.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

RJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lot of luggage so the stairs up to the 2nd floor was a little challenging but otherwise the stay was fine!
Stayed 2 nights in Feb 2025

8/10 Good

Srinivas

Stayed 1 night in Oct 2024

10/10 Excellent

Wendy, Canyonville

Nice shuttle from airport terminal; convenient for an overnight layover
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Stayed 1 night in Feb 2025

8/10 Good

Tammy, Lake Forest

Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Newly renovated. Clean. Nice bright exterior at night with new LED lights. And rooms are great. Good value!
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer, Urbandale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, easy check in. Clean, comfortable bed. Close to the airport.
Stayed 1 night in Feb 2025

2/10 Terrible

Faith

Traveled with family
Disliked: Room comfort

Unsafe location

The location was unsafe with there were homeless person with cart asking for money in front . A block away was stripclub . The entryway was not locked and I was unsafe with children.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean inside and outside
Stayed 1 night in Feb 2025

6/10 Okay

Aimee

Traveled with family
Disliked: Cleanliness

Short stay in Phoenix

Overall our stay for 1 night was fine. It is a short drive from the airport which was nice since we arrived late at the Phoenix airport. I didn't realize that this is actually a motel, so it was a lot noisier than a hotel. We had a large truck parked outside our room that started at 6:00 am and woke us all up. The room had been updated but our socks were filthy from the floor. So I'm not sure how clean it was. Complimentary breakfast consisted of bagels, pastries, cereal, coffee and juice. It had a nice assortment of options. It worked for the short amount of time we were there, but I would look elsewhere if staying for more than 1 night.
Stayed 1 night in Feb 2025

2/10 Terrible

Yang

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

Our flight got canceled and we needed to find a cost effective place to stay with shuttle service and breakfast for one night. This fit the bill! It is a light breakfast...yogurt, oatmeal, cereal....but it worked for us.
Stayed 1 night in Feb 2025

2/10 Terrible

Paz

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
So we were traveling from CO and breakfast needs improvements in the variety of food they offer, we are used to having eggs and potatoes as something filling. Also, the employee serving breakfast is very rude, we were there at 8:30am and close time was 9am, I happened to leave my coffee on the counter as I prepared something else and she threw my coffee to the trash so I had to prepare a 2nd one and watch it. As I noticed I asked nicely if she had thrown it away, she said yes and seemed careless about the situation. I witnessed her just not being nice or genuine with any customers both AMs. The night before checking out our toilet got clogged.
Stayed 2 nights in Feb 2025

8/10 Good

Mike

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and everything worked. No issues. Gave 3 stars since not much around the area to walk to (had no transportation) and lots of construction
Stayed 1 night in Feb 2025

8/10 Good

Martin, Tucson

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2025

10/10 Excellent

William, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean. Helpful staff. Surrounding area is largely small industrial, small warehousing type businesses.
Stayed 1 night in Feb 2025

10/10 Excellent

Vicki

Stayed 1 night in Feb 2025