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SureStay Hotel by Best Western Phoenix Airport

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Exterior
Room amenity

Reviews

7.2 out of 10

Good

Popular amenities

  • Parking available
  • Pool
  • Free airport shuttle
  • Housekeeping
  • Breakfast included
  • Air conditioning

Explore the area

Map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Celebrity Theater
    6 min walk
  • Phoenix Children's Hospital
    5 min drive
  • Arizona Center
    6 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    7 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

GreenTree Inn & Suites Phoenix Sky Harbor

Pool
Hot Tub
Breakfast included
Free airport shuttle
3.5 out of 5, Good, (1284)
The price is $99
per night
$116 total
includes taxes & fees
Dec 12 - Dec 13
GreenTree Inn & Suites Phoenix Sky Harbor

About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel in Downtown Phoenix
An outdoor pool, coffee/tea in a common area, and laundry facilities are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a 24-hour front desk, a picnic area, and a TV in a common area are onsite.
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay Hotel by Best Western Phoenix Airport has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 704 out of 2180 reviews" "
Rating 8 - Good. 613 out of 2180 reviews" "
Rating 6 - Okay. 337 out of 2180 reviews" "
Rating 4 - Poor. 204 out of 2180 reviews" "
Rating 2 - Terrible. 322 out of 2180 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sure stay and will stay again
It was great and Liz at the front desk was wonderful, she's a pleasant and knowledgeable person. Told places to go eat in the area. They are remodeling but only making it nicer we mentioned how modern and updated our room was and she smiled and said our hadn't been done yet, what a surprise. Overall its safe there, rooms are spacious, free breskfast good and the maids are nice and helpful always have smile and a hello.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed there for a concert. The room was newly updated and clean and yes the motel is under construction. Tried the free breakfast and thats where it went wrong. We got there around 8:50am, the coffee machine only dispensed hot water. There was a small array of simple breakfast items IE: bagle, toast, cold cereal, oatmeal and one donut. Desided on hot tea and bagle. As we sat down a woman that worked there started to remove the items and moved them to another room saying breakfast closes at 9. I put bread in for toast and before I could get some she took the tray away that had the fake butter . Common courtesy would be we arrived on time and she should have let us finished our snack. Not allowing others to enter the area. We laughed it off and still enjoyed our stay. Easy place to see concerts at the Celebrity. Yes we walked, felt safe . Jusr be aware of your surroundings.
Stayed 1 night in Aug 2024

10/10 Excellent

Leonardo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stop to sleep or traveling
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Staff & service, amenities
Construction and seemed unsafe area
Stayed 1 night in Aug 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I lost my credit cards. When I asked the desk he said they don’t have them. I thought at least he would get up and have a look around for them.
Stayed 1 night in Aug 2024

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience
Stayed 1 night in Jun 2024

4/10 Poor

Alex, Fanwood

Very basic motel. The breakfast is a joke. Shuttle to airport running every hour.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a great value. The staff was friendly and helpful. Everything was clean and the property is well-lit at night. They have a shuttle to/from the airport and continental breakfast. The current construction/remodeling work didn’t interfere with our stay. I would recommend this property and even stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Garrick

Stayed 1 night in Aug 2024

6/10 Okay

Shonequa

Business traveler, Traveled with partner
Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Armando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Breakfast could use some improvement. I've had better. Other then that everything else was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Leslie

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is being remodeled so there was a lot of construction noise, however the upgrades are nice.
Stayed 1 night in Aug 2024

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Good location by the airport
Conveniently located near the airport with free shuttle service. That’s probably the only good thing. Otherwise the area is a little sketchy. The room is OK but not worth the price. They’re undergoing major renovations right now so lots of construction trucks, tools, noise..,
Stayed 1 night in Aug 2024

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Was interesting to me running the AC when it was so hot and all the doors had like a 1/4" gap so they never fully sealed. Nice to be away for a couple of days and enjoy the jacuzzi as often as I did
Stayed 2 nights in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jun 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was friendly Staff and clean rooms! Only thing, I wish they had bigger breakfast,ir at least mire options for breakfast.
Stayed 1 night in Aug 2024

2/10 Terrible

Jayanth Kumar

Liked: Cleanliness
Disliked: Staff & service
Bad customer service
Stayed 1 night in Jun 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Whit

Just a room.
There was no prior notice that the property was being remodeled, some trash and debris everywhere. The breakfast was not very inviting. However, the location was reasonable for my travel.
Stayed 1 night in Aug 2024

8/10 Good

JOLYNN, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful!!! would suggest at least heard boiled eggs for breakfast!!! Seems a little isolated!!
Stayed 1 night in Aug 2024