2/10 Terrible
Melissa
Traveled with family
Mar 18, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend-Nothing like their pictures
I wasn’t expecting a luxury hotel at this price point but thought it would be clean and kept up and entirely no smoking as it was affiliated with Wyndham. Was I wrong. The reservation was made and checked several times as I required a handicap accessible room with roll in shower and a roll away bed. When we arrived the one roll away bed they had was being used and they were out of linens and pillows so we were given a few sheets to make a bed for my son on the floor. It was unsafe for me to use the shower because the shower chair was not properly attached to the wall and I was worried I might fall. The smell of smoke was so strong on the first floor, the nonsmoking floor, that all of us asthmatics were coughing the entire time we were there. The room was not clean, the bedding old and torn, the shower and bathroom were dark, dingy and gross with mildew throughout the shower floor. The “light breakfast” consisted of watered down coffee that looked like tea and a handful of granola bars that didn’t get refilled when they quickly ran out. Do not recommend staying at this hotel. It was disappointing because it looked nothing like the pictures. I don’t know how Wyndham can be affiliated with this hotel and not require that they make some upgrades and maintain a certain level of cleanliness, safety, service, and not be an entirely nonsmoking campus?
Melissa
Stayed 1 night in Mar 2025
