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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Outdoor pool, sun loungers
Free breakfast
Reception
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Parking included
  • Laundry
  • 24/7 front desk
$88
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(14 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 285 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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  • Breakfast included
  • Pet friendly
4.2 out of 5, Very Good, 254 reviews
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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Glendale hotel close to Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and free breakfast are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered. Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a vending machine, and coffee/tea in a common area. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2022.

The Hotel Serene Glendale Peoria, Surestay Collection by BW is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 948 reviews
Rating 8 - Good. 224 out of 948 reviews
Rating 6 - Okay. 132 out of 948 reviews
Rating 4 - Poor. 91 out of 948 reviews
Rating 2 - Terrible. 87 out of 948 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Thank you.
Stayed 3 nights in May 2025

10/10 Excellent

Alina

Stayed 1 night in May 2025

10/10 Excellent

Arron

Traveled with family
Liked: Cleanliness, amenities
Place nice
Stayed 3 nights in May 2025

6/10 Okay

Vicente

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
My son had stomach issues and got to front desk at 1pm. Representative didn’t offer to allow us to check in. He had us pay $30 early check in. I have stayed in hundreds of hotels and never had this issue.
Stayed 1 night in Apr 2025

10/10 Excellent

Crissy

Stayed 1 night in Apr 2025

2/10 Terrible

Joel

Stayed 2 nights in May 2025

10/10 Excellent

Tre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in May 2025

10/10 Excellent

Edward

Stayed 1 night in May 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in May 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in gentleman very good customer service thanks
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen Bland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Very nice property, very good service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathlene

Stayed 2 nights in Apr 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service
Floor tiles caused a trip hazard in room that I tripped on a few times. I reported this to front door desk.
Stayed 6 nights in Apr 2025

8/10 Good

Vance Gregory Kaualuakamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the people who worked there. Very nice and friendly. Didn't like the road noise.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arizona Business Trip

We had a mixup in the beginning, but Martha was amazing and fixed it for me. I don’t know the manager’s name, but he is also another amazing person made me feel like I was one of the family. I would definitely stay here again the next time I come to Arizona.
Stayed 7 nights in Apr 2025

6/10 Okay

Nuno, Merritt Island

Liked: Cleanliness, staff & service
The property's location was great for shopping and the facilities are simple, yet the breakfast and the staff superior. The only issue that I couldn't understand was the constant noise that almost sounded like a pump of sorts that could be heard every 10 seconds in room 205.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My refrigerator was broken and no hot water when I was trying to take a shower.
Stayed 1 night in Apr 2025

10/10 Excellent

Kia

Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King bed was very comfortable, the refrigerator great for cold drinks, location super for dining out and freeway access, shopping too. Room was roomy, only missed having one convenience. Would have liked a bedside lamp for reading, only had overhead ceiling lights in room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 4 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice. Staff was great. Breakfast was not the best. Convenient to the ballpark
Stayed 2 nights in Mar 2025