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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Reception
Exterior
Outdoor pool, sun loungers
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet friendly
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    3 min walk
  • Dippin' Dots
    1 min walk
  • Phoenix Metrocenter Transit Center
    18 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    37 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 285 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, individually furnished, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Glendale hotel with outdoor pool
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The Hotel Serene Glendale Peoria, Surestay Collection by BW features an outdoor pool, a vending machine, and coffee/tea in a common area. Wireless Internet access is complimentary. This Glendale hotel also offers laundry facilities and an ATM. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2022.

The Hotel Serene Glendale Peoria, Surestay Collection by BW is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 804 reviews" "
Rating 8 - Good. 190 out of 804 reviews" "
Rating 6 - Okay. 111 out of 804 reviews" "
Rating 4 - Poor. 85 out of 804 reviews" "
Rating 2 - Terrible. 79 out of 804 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Joao

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast not good at all. Work desk has no power outlet nearby or light.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for baseball tournament.
Stayed 3 nights in Sep 2024

6/10 Okay

Lori, Las Vegas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
"Hot" Breakfast was a joke. almost nothing in hot server. The room was oversprayed with a heavy cleaner to mask the smoking smell. The room was old/outdated and dirty. Location was convenient. Staff was somewhat friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Sep 2024

4/10 Poor

Leticia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our tv didn’t work.. our phone was broken.. and the tv stands were broken as well.. breakfast was uncomfortable with the ladies there watching you every time you grabbed something to eat.
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
The tv wouldn’t work. Asked for help three times and they just said give a little bit. The next morning the lady at the desk said why didn’t you say something to us….. bed frame creaked so loud and every time you moved an inch it would wake you up.
Stayed 1 night in Sep 2024

4/10 Poor

Suzzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Andy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for spending a night or two but just that, for the price you get the minimum which was fine with me because it was still pretty good. Staff were very friendly and helpful and there was breakfast included and a pool available.
Stayed 1 night in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good place with convenient places sround
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Brittany

Business traveler
Liked: Cleanliness
Rooms are a good size and clean. There is smoking allowed somewhere on the property. Close to a lot of restaurants. I chose to move past breakfast, but if you like starchy foods you'll be fine.
Stayed 4 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Maid barged into my room before checkout time!
Stayed 1 night in Sep 2024

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple, great for a little getaway or staycation with a shopping center nearby and plenty of restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ashley

Stayed 1 night in Sep 2024

10/10 Excellent

Erica

Stayed 1 night in Sep 2024

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes please!
I REALLY ENJOYED STAYING HERE AS IT WAS SO CONVENIENT FOR ME. I CAN SHOP TILL I DROP AT THE ARROWHEAD MALL OR PLATOES CLOSET (GREAT 2ND HAND DESIGNER STORE FoR MEN N WOMEN)You really do have any kind of store in location for all ages backed with what ever food ur craving. All walking distance. Very clean location pools clean n well kept. Service was a charm very polite ,thoughtful,quick and professional ladys upfront. Thank you all for a great stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great location. Near shopping and dining. Room was clean.
Stayed 3 nights in Sep 2024

6/10 Okay

Andrew

Stayed 1 night in Sep 2024

10/10 Excellent

Monique, Glendale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, quiet and close to many restaurants the only downfall is the rooms are very hot because the air is not on until you check in and turn it on which in this 110 Arizona heat it takes a very long time to cook the room down
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOPPING
Convenient for shopping food and friends. Leave the kids at home
Stayed 1 night in Sep 2024

10/10 Excellent

Marcell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room rge brst
Stayed 2 nights in Sep 2024

6/10 Okay

Alisha

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location was great, lots to walk to, quiet at night and perfect for the purpose of our trip. The hotel is clean but could use some upgrades. It included breakfast which was bagels/cereal/yoghurt although the fridge was broken so the yoghurt was warm… The first night we didn’t sleep because the bed frame was rusted and made LOUD clanging noises from any slight movement. When we tried to talk to the housekeepers they just rudely told us they didn’t speak English. The shining star employee at this place is Heather. She switched us rooms without hesitation and delivered great customer service. Ultimately you get what you pay for. This place was a good price and a great location but unsure if we’d stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawnn

Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No tv service is unacceptable given no storm
Stayed 1 night due to A/C not working at the house. The internet/cable was out so no TV and some idiot above us was like stomping on the floor for hours. Other than that, lol, good stay but wont be back.
Stayed 1 night in Aug 2024