4/10 Poor
Valerie
Jan 6, 2025
Disliked: Staff & service, property conditions & facilities
My husband and I had a terrible experience at the hotel. It is very old and outdated. We checked into our room only to find the carpet stained in several different places, the window was dirty, and the tub looked filthy. When we asked to change room the African American man who is also the bartender had an attitude and stated he only had a handicap room available and we need to make that room work for us because there is no other. That room was a little better the tub was not dirty but it have several cigarette burns on the carpet, the carpet was old and just seemed dirty and In need of a carpet cleaner, the walls were dirty as well as the bead board. My husband is 6’1” so he was not too thrilled about being in a handicap room but it was a little cleaner than the first room. This hotel really needs to be renovated. I have stayed at Hyatt hotels before and never had I a problem, but this one was very disappointing. The breakfast was ok.
Valerie
Stayed 1 night in Jan 2025