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Hotel San Carlos - Downtown Convention Center

3.0 star property

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Photo gallery for Hotel San Carlos - Downtown Convention Center

Reception
Bar (on property)
Exterior
Lobby
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
202 N Central Ave, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪3 min walk‬
  • PHX Arena
    ‪7 min walk‬
  • Chase Field
    ‪8 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel San Carlos - Downtown Convention Center

3-star hotel in Downtown Phoenix
A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk, and gift shops/newsstands are onsite.
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and 2 meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and a vending machine.

Hotel San Carlos - Downtown Convention Center is a smoke-free property.

Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Azerbaijani, English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 9 2023 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 389 out of 1012 reviews
Rating 8 - Good. 272 out of 1012 reviews
Rating 6 - Okay. 164 out of 1012 reviews
Rating 4 - Poor. 105 out of 1012 reviews
Rating 2 - Terrible. 82 out of 1012 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Melvin, Killeen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Staff was great
Stayed 2 nights in Mar 2025

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service
The hotel and staff are great. It’s a vintage property but well kept. Great location. The only sad part was not having a hot tube or a pool.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and very clean.
Stayed 1 night in Mar 2025

4/10 Poor

Brian

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
I know it’s an older hotel but I was surprised at how thin the walls were. I could hear a kid crying next door & a lady coughing. Lots of hall light coming in under the door at night as well. The staff on the other hand, were absolutely amazing! Extremely helpful & friendly. The room was clean just very dated.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I love historical hotels and the San Carlos didn't disappoint! It was clean and classy, but still had a great, historical feel.
Stayed 1 night in Mar 2025

4/10 Poor

Harold

Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful area and fun learning about the history of the area and hotel.
Stayed 3 nights in Mar 2025

4/10 Poor

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated facility that does not compare to most hotels. Feels like it is 1960s style. Staff very good but hotel amenities non-existent.
Stayed 1 night in Mar 2025

6/10 Okay

John

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel had a neat story but very dated.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute old place

This small unique hotel has long been my goto when I stay in downtown Phoenix. Prime location, less expensive.
Stayed 1 night in Mar 2025

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Hotel San Carlos several times. This is an historic old Hotel with tons of history. It is a clean, quiet no frills hotel. Take some time and read the history posted around the hotel. Some of the postings are fairly odd. Rumor has it this hotel is haunted. I never had an encounter! Here is a little bonus. On the third floor is access to a great rooftop patio. This hotel does not have a bar/restaurant inside. There is a fantastic Mexican themed restaurant called Centrico attached to the hotel and a great Irish Pub called Seamus McCaffrey’s next door. The fish fry is exceptional.
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Power strip didn’t work - couldn’t charge phones, etc. Old hotel with very few outlets. Very hard pillows, scratchy sheets. Room was clean, shower was nice. Staff were very friendly, professional and helpful. Easy walking distance to several downtown venues for sports and entertainment. Multiple dining options and bars close by also. Much more affordable that other hotels in the immediate vicinity.
Stayed 1 night in Mar 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, very charming retro feel, would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only downside was unloading/check-in... The designated unloading area was not enough space to park. And the parking garage was located with entrance from a different street.
Stayed 2 nights in Feb 2025

6/10 Okay

Lorenza

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service

Convenient location, functional, but pricey

Overall the stay was fine and everything in the room was functional and clean. It was fun to stay in the historic hotel and it was in a great location for being near the conference center. However I believe there's a difference between keeping the historic feel and deciding to not update anything. The AC was pretty lackluster and it was pretty warm in the room even in March and overall the room felt more similar to a motel room than a relatively pricey hotel room. I think just a few cosmetic and bedding upgrades could go a long way. The same can be said for the gym which seemed like a second thought with a lot of broken equipment and the pool which was drained with trash in the bottom.
Stayed 4 nights in Feb 2025

6/10 Okay

Glen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Historic old hotel, run-down but comfort sleep

A historic old hotel, actually on the National Register. Run down these days, but still had a common and quiet sleep. Room and bathroom were clean. Quiet. Bars and restaurants across the road and next door. Bathroom is very small. Good, central location near light rail stop from airport. Ok for a one night stay and the history.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda, Burgaw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical, haunted? building. Staff was awesome and friendly. Conveniently located only 7 min flat walk to the convention center.
Stayed 6 nights in Feb 2025