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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Free daily buffet breakfast
Exterior
Exterior
Exterior
Outdoor pool, open 8:00 AM to 10 PM, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
$125
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Banner Del E Webb Medical Center
    ‪4 min drive‬
  • Luke Air Force Base
    ‪15 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible Bathtub (Mobility) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Phoenix-Surprise

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, 1,003 reviews
Hampton Inn & Suites Phoenix-Surprise

About this property

Holiday Inn Express Surprise by IHG

Surprise hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Holiday Inn Express Surprise by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express Surprise by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1002 reviews
Rating 8 - Good. 142 out of 1002 reviews
Rating 6 - Okay. 33 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2025

2/10 Terrible

Ryan

Stayed 1 night in May 2025

10/10 Excellent

Loretta

Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Always stay here for my sons baseball tournaments. Always great!
Stayed 3 nights in May 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff! Awesome breakfast buffet
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 2 nights in May 2025

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and accommodating, the continental breakfast was also good.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and very clean.
Stayed 1 night in May 2025

10/10 Excellent

Mary, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included. Friendly staff.
Stayed 2 nights in May 2025

8/10 Good

Deanna D

Liked: Cleanliness
Stayed 3 nights in May 2025

8/10 Good

blake

Stayed 2 nights in May 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AC upgrade

Everything was great. Staff, facility, housekeeping all did a great job. The only complaint I have is the air con Dion unit made a lot of noise.
Stayed 3 nights in May 2025

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in May 2025

10/10 Excellent

Gretchen

Stayed 1 night in May 2025

10/10 Excellent

Gilberto

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff hotel it’s very clean rooms very kept really nice and clean great location very accessible to restaurants and shopping.
Stayed 3 nights in May 2025

10/10 Excellent

anaisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in May 2025

10/10 Excellent

Eugina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing, the staff were awesome and very friendly. We definitely will be back
Stayed 1 night in May 2025

10/10 Excellent

Rodolfo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is around coffee grocery restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Traveled with family
Liked: Amenities
Friendly staff, clean place
Stayed 2 nights in May 2025

10/10 Excellent

Kym, Florence

Traveled with partner
Liked: Amenities
Can’t
Stayed 1 night in May 2025

10/10 Excellent

Mark, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Cleanliness
The staff was great! However there was a very unpleasant smell a bengay type smell in our room. We thought it was cleaning supplies and that it would air out so we slept there since it was late. The Next morning it was still there. We were able to get a different room that was better accommodating. But no adjustment in the cost and inconvenience only points that’s equivalent to $3.00
Stayed 3 nights in May 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025