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Holiday Inn Express Surprise by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express Surprise by IHG

Free daily buffet breakfast
Exterior
Exterior
Exterior
Outdoor pool, open 8:00 AM to 10 PM, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Gym
  • Housekeeping
  • Parking included

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Luke Air Force Base
    ‪15 min drive‬
  • State Farm Stadium
    ‪20 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(70 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

9.8 out of 10
Exceptional
(26 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(69 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible Bathtub (Mobility) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Hilton Garden Inn Surprise Phoenix

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (588)
$126 nightly
The price is $126 total
includes taxes & fees
Hilton Garden Inn Surprise Phoenix

About this property

Holiday Inn Express Surprise by IHG

Surprise hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Holiday Inn Express Surprise by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express Surprise by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1004 reviews
Rating 8 - Good. 154 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan, SUN CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan, SUN CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the hotel. The front desk was always helpful, the hotel was clean and updated, the pool area was nice, and the breakfast area was well-stocked. Great experience and I'd stay here again.

8/10 Good

Jannette, Plymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. It was very clean, and all staff were so nice. Definitely will stay there again!!! Thanks for a great stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Bob

M
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and parking and check in was easy
Stayed 3 nights in Apr 2025

10/10 Excellent

Anthony

Stayed 6 nights in Apr 2025

6/10 Okay

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean property and friendly staff. Downfall was the AC unit was SO loud. It sounded like a rocket ship in our room. We asked them to take a look at it and it seemed to help quiet it a tad, but was still pretty noise. Other than that it was a nice stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good parking
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He always loves staying here, everyone is so pleasant. Rooms are always clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager exceeded my expectations. I will stay there again when I return to the area. The breakfast was more substantial then I expected.
Stayed 5 nights in Apr 2025

6/10 Okay

Susan

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Parking was an issue at night, but there was no issue with check-in or out. I was only there to sleep for a few hours, but this place is a little dated, and the price was pretty high for what this was, luckily this was a business trip and not personal, or I would have opted for another place. Staff (check-in person) was terrific, friendly, and pleasant. Have to give kudos when it's deserved. I did not checkout any breakfast options before leaving, so no comment on that!
Stayed 1 night in Apr 2025

10/10 Excellent

Carmella Elizabeth, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Long wait time to check in. Friendly staff, clean room. Only restaurant nearby was Hilton Garden Inn Grill & Bar, which was excellent. You should consider promoting them as it is walkable (we were driving a large moving truck & didn’t want to drive for dinner).
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent. Hotel was very clean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Matthew

Stayed 4 nights in Mar 2025

10/10 Excellent

Glenn

Traveled with family
Stayed 2 nights in Mar 2025

10/10 Excellent

Jacob

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well lit and felt safe to walk around with my dog. Room was super clean and breakfast was hot and tasted great.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Thomas

Stayed 1 night in Mar 2025

10/10 Excellent

Teresa

Liked: Amenities
Clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Stayed 4 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Johnny was great!
Stayed 1 night in Mar 2025

10/10 Excellent

Georgi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Mar 2025