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Holiday Inn Express Surprise, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Surprise, an IHG Hotel

Exterior
Outdoor pool, open 8:00 AM to 10 PM, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Room amenity

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    7 min walk
  • Banner Del E Webb Medical Center
    6 min drive
  • Uptown Alley
    6 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    50 min drive

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Accessible (Mobility)

  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Surprise Phoenix

Pool
Hot Tub
Pet friendly
Parking included
4.7 out of 5, Exceptional, (485)
The price is $135
per night
$155 total
includes taxes & fees
Dec 8 - Dec 9
Hilton Garden Inn Surprise Phoenix

About this property

Holiday Inn Express Surprise, an IHG Hotel

Surprise hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and conference space.
Holiday Inn Express Surprise, an IHG Hotel offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Holiday Inn Express Surprise, an IHG Hotel provides a spa tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express Surprise, an IHG Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1067 reviews" "
Rating 8 - Good. 198 out of 1067 reviews" "
Rating 6 - Okay. 42 out of 1067 reviews" "
Rating 4 - Poor. 19 out of 1067 reviews" "
Rating 2 - Terrible. 17 out of 1067 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brian, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really noisy. Glad the A/C was on all night to drown out the kids jumping and running in the rooms.
Stayed 2 nights in Aug 2024

4/10 Poor

Yufei

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option if you are in town for baseball at Rangers/Royals field. Great staff. Very clean.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities are great. Breakfast was worth it on it’s own. Plenty of ice machines, eater fountain and fitness center is decent. Staff is nice.
Stayed 5 nights in Jul 2024

2/10 Terrible

Mary, Prescott

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and person at front desk was super friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Jon Mykal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Til' next time. Thanks so much.
My stay was comfortable and well lit as far as lighting. The ambient light in the room made it a very comfortable stay. The room was clean, and thanks to the house keeping crew for an amazing job. Breakfast was delicious. Thank you for our stay.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Malika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while we were in town visiting family. Love that the hotel was so clean throughout the lobby, dining area and the hotel. It was over 100 degrees during our whole stay so we got to enjoy the pool and they had it fully stocked with lots of clean towels. All of the staff was so friendly and welcoming. Even the maids and the ladies cleaning the lobby and dining area. The only issue we had was when we first checked in, we were told the breakfast buffet was 7am-11am on weekends and 7am-10am on weekdays but when we went down by or breakfast on a week day, the breakfast buffet was closed and we were told by another staff member that breakfast during the week and at 9am? So it was a little annoying being told 2 different things by 2 different employees. I feel like everyone should be on the same page with things like that. Other than that, we enjoyed our stay. It was nice, clean and quiet. Would definitely stay again.
Stayed 5 nights in Aug 2024

10/10 Excellent

talalemotu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Angeliegh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great accommodations
Stayed 1 night in Jul 2024

10/10 Excellent

Angeliegh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2024

10/10 Excellent

Angeliegh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a great stay and a great location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad one night stay
It was a nice clean and smelling good comfy beds as well. But we were on the 3rd and the kids upstairs we super loud and dropping things on floor at 5a.m in the morning. We were also facing a busy road and the maids knocked on the door at 8:45 I. The morning to clean room but we had sign Do Not Disturb and check out is not until 11a.m
Stayed 1 night in Aug 2024

10/10 Excellent

Nicole

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, great service 👍
Nice room, great service.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 2 nights in Jul 2024

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Clean. Friendly staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night sleep ruined by others bad behavior
The room was fantastic. The bed was comfortable, and the breakfast was excellent. Unfortunately, Others ruined My good night sleep by setting up fireworks outside my window. My service dog alerted me, but it was hard to get him and Me settled back down. I wasn’t able to sleep in because I had to hit the road Early in the morning.
Stayed 1 night in Jul 2024

10/10 Excellent

JoAnna, Bouse

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems to be a rarely new property. Although the place was busy, the staff was attentive and courteous. Bed was comfortable for the most part and the room was clean and nice.
Stayed 1 night in Jul 2024