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Best Western Downtown Phoenix

2.5 star property

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Photo gallery for Best Western Downtown Phoenix

Outdoor pool, sun loungers
Lobby
Exterior
In-room safe, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
620 N 6th St, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪7 min walk‬
  • Chase Field
    ‪14 min walk‬
  • PHX Arena
    ‪14 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (with Sofabed)

  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Phoenix Downtown

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1409)
$153 nightly
The price is $153 total
includes taxes & fees
Hampton Inn & Suites Phoenix Downtown

About this property

Best Western Downtown Phoenix

Hotel in Downtown Phoenix
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Best Western Downtown Phoenix provides a hot tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This Phoenix hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite parking is available (surcharge).

Best Western Downtown Phoenix has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Stayed 3 nights in Mar 2025

4/10 Poor

roy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not Happy!!

Room not cleaned, bed not made. Excuse given was, “we have no clean towels!!” Hotel doors SLAM shut making loud noise every time someone exits a room
Stayed 6 nights in Mar 2025

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and run down rooms. Our room smelled of urine and was dirty when we checked in. There was hair in the tub, very dusty, dirty carpet and coffee maker had old used coffee bag inside. The blankets and sheets for the pull out were awful. Convenient area.
Stayed 2 nights in Mar 2025

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy- location was perfect- helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Christian

Stayed 3 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel. Good breakfast and the hot tub and pool were great after a long day.
Stayed 2 nights in Mar 2025

8/10 Good

Aaron

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness
Everyone was very nice.
Stayed 1 night in Feb 2025

4/10 Poor

Stefanie

Stayed 1 night in Mar 2025

6/10 Okay

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Good location, pool is small and lacks chairs.
Stayed 4 nights in Mar 2025

6/10 Okay

Bioncha

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Day of arrival, the hot tub wasn’t working. Cold water. The next day the hot tub was out of service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Feb 2025

6/10 Okay

Michael

Traveled with partner
Disliked: Staff & service
This property was reif with problems. The Internet barely work most of the time. The electronic door lock stopped working and had to be replaced. The housekeepers evidently could not decode Please make up the room and did not. The staff at the front desk at a fine job, but otherwise it was a very unsatisfactory stay.
Stayed 3 nights in Mar 2025

6/10 Okay

Prudy

Business traveler
Liked: Cleanliness, staff & service, room comfort

Weekend blues!

We could not sleep well because the street noise was so loud, and our room was the closest one to outside. Also we could not get into our room because the door lock was broken. We paid so much for the room and it could be better.
Stayed 2 nights in Feb 2025

4/10 Poor

Abraham

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Expensive, Poorly Maintained, and Not that Clean

This hotel was expensive and subpar. The room was dingy, poorly lit, rundown, there was visible rust in the tub, the water pressure was terrible, and we found the a press on nail from the previous occupant in the middle of the floor.
Stayed 1 night in Feb 2025

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

We arrived and the front desk lady was really friendly. The 3 days we were there room service came once and after that no where to be found. I asked for towels and trash/sheets to be replaced and we came back to nothing. Jacuzzi was not working. After the first front desk girl that helped us check in the girls/workers after her were just plain rude. No understanding after I mentioned our rooms were not checked on or cleaned. I paid damm near a grand for 3 nights for this type of treatment? Ridiculous. Please Bestwestern do better and choose your workers wisely.
Stayed 3 nights in Feb 2025

2/10 Terrible

Rosalba

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Best Western canceled my booking without notice the same day of my staying. I arrived at the hotel at 10:30pm just to find out they canceled my booking. And the lady at the front desk told me that expedia canceled. This lady was so rude and disrespectful
Stayed 3 nights in Feb 2025

8/10 Good

LaPorsche

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was nice onsite Breakfast, my kids felt safe, and anything we needed we got it .
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

be careful about sofa bed.

The location was great and was right where we needed to be with most things walking distance. The only complaint that me and my other quests had was the sofa bed. I specifically requested a room with a sofa bed due to the number of people that would be staying in the room. The first night that we had slept in the room (115), the sofa bed had broke while guests were sleeping on it. the bed was held together by zip ties. when we notified the front desk, the maintenance employee was there saying "yeah that was a quick fix." we were not able to get another room due to the hotel being fully booked, and the guests that were sleeping on the sofa bed had to then sleep on the floor with the mattress. When first notified the front desk, the employee had been on the phone with the manager who said would call and discuss issue though never received a call. we did check out and explained the situation again requesting a call from the manager with no phone call made.
Stayed 3 nights in Feb 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its closer to Chase field where I attended my graduation. I like how convenient it is and its closer to the restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The beds are a dream to sleep on!

The beds here are the most comfortable beds ive ever slept in! Slept like a baby. The rooms were clean and tidy and the staff extremely helpfull and friendly, as we had two aging parents with us that needed handicap accessible rooms. Perfect weekend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Edouard

Stayed 1 night in Feb 2025

10/10 Excellent

Adam

Stayed 4 nights in Feb 2025

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. One downside was the hot tub outside was no where near hot. Breakfast was good. Very friendly staff.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with group

I’d come back again.

My friend and I came for Quilt Con. It was a great location and an easy walk to the convention center. Clean room and great daily service. I would definitely return and stay there.
Stayed 3 nights in Feb 2025