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Embassy Suites by Hilton Phoenix Downtown North

3.5 star property

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Photo gallery for Embassy Suites by Hilton Phoenix Downtown North

Terrace/patio
Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Reception
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Parking available

Explore the area

Map
10 E Thomas Rd, Phoenix, AZ, 85012
  • Saint Joseph's Hospital and Medical Center
    ‪5 min walk‬
  • Barrow Neurological Institute
    ‪9 min walk‬
  • Heard Museum
    ‪12 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Conference, Hearing)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Conference, Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Accessible (Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Conference)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed (Conference)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Studio, 1 King Bed

  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton Phoenix Downtown North

Hotel in Encanto
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Phoenix Downtown North offers 242 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 32-inch LED televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton Phoenix Downtown North features an indoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 6 meeting rooms. Event facilities measuring 4604 square feet (428 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Embassy Suites by Hilton Phoenix Downtown North is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Salt River Tavern - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 32 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Salt River Tavern

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 4,604 square feet of conference space
  • 6 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive late are required to contact the property prior to their arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Covered self parking fee: USD 32.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Phoenix Suites Hotel
Embassy Suites Hilton Phoenix Downtown North
Hilton Suites Hotel Phoenix
Hilton Suites Phoenix
Hilton Suites Phoenix Hotel Phoenix
Phoenix Hilton Suites
Suites Phoenix
Embassy Suites by Hilton Phoenix Downtown North Hotel
Embassy Suites by Hilton Phoenix Downtown North Phoenix
Embassy Suites by Hilton Phoenix Downtown North Hotel Phoenix

Embassy Suites by Hilton Phoenix Downtown North Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1003 reviews
Rating 8 - Good. 159 out of 1003 reviews
Rating 6 - Okay. 53 out of 1003 reviews
Rating 4 - Poor. 30 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, quiet spot in the Phoenix area.
Stayed 1 night in Nov 2024

8/10 Good

Shannon

Stayed 2 nights in Mar 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Betsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary drinks and breakfast, staff are really nice, good place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Barry

Stayed 1 night in Feb 2025

8/10 Good

Ashley

Stayed 1 night in Mar 2025

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hilton is going down hill.

Expensive & disgusting. I was very disappointed in the quality of the fixtures and the room was very dated. I moved the coffee table and under was a huge rip in the carpet! Also the cabinets in the restroom looked so worn. The elevator was constantly breaking. There were a lot of children running around and messing with the buttons. The pool area was un kept and was full of hairballs n trash. The front desk was also very rude when we were in the pool area saying there had been signs up prohibiting pool use. Signs everywhere in the lobby saying you can or can’t do this. Was not a pleasant experience.
Stayed 1 night in Mar 2025

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at the property. The only issue we had is that the outlets available for us to use on the lamps did not work properly. 1 out of the 3 that were in the bedroom did not work when plugging in my phone charger. Other than that we no issues. We would definitely stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Rose

Stayed 1 night in Feb 2025

4/10 Poor

Krystle

Stayed 2 nights in Feb 2025

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, quiet, & safe. Staffs are friendly. No issues. Will stay again next time in Phoenix.
Stayed 2 nights in Mar 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Poo
Stayed 2 nights in Mar 2025

10/10 Excellent

judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for attending Heard Museum Guild Indian Market. 15 minute walk away. Very clean. Very helpful, gracious staff.
Stayed 3 nights in Feb 2025

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Maelizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Marita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie Canarios

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ron was amazing checking me in and communicating with me as I updated on a check in delay. The cleaning crew was kind and breakfast was very good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lorraine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Elizabeth

Traveled with family
Stayed 4 nights in Feb 2025

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Property needs better Dinning options, Needs better Snack foods while at Happy Hour and options in the market place they offer items for sale for use. Rooms are comfy but they need some updating, the staff are friendly and helpful
Stayed 2 nights in Feb 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Peter

Traveled with family
Liked: Staff & service, room comfort

Ok but parking and EV charging are frustrating

Ok place though a little dated and run down. The EV charger doesn't really work. One is completely broken and the other stops charging after a few minutes. The parking pass also charges you after a few days (you can't leave without paying it) and the hotel charges for parking, so you pay twice. Feels a bit scammy.
Stayed 6 nights in Feb 2025

2/10 Terrible

Katrina

Stayed 1 night in Feb 2025