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DoubleTree by Hilton Phoenix - Gilbert

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Phoenix - Gilbert

Meeting facility
2 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Room, 1 King Bed, Jetted Tub | Premium bedding, pillowtop beds, in-room safe, desk
Bar (on property)
Outdoor banquet area

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
1800 S Santan Village Pkwy, Gilbert, AZ, 85295
  • SanTan Village
    16 min walk
  • SanTan Village Marketplace
    17 min walk
  • AZ Ice
    3 min drive
  • Mesa, AZ (AZA-Phoenix - Mesa Gateway)
    9 min drive

Room options

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for King bed

Premium bedding, pillowtop beds, in-room safe, desk

King bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Parlor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Parlor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Junior suite two queens non smoking

Junior suite two queens non smoking | Premium bedding, pillowtop beds, in-room safe, desk

Junior suite two queens non smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior suite king

37-inch LCD TV with cable channels, TV, pay movies

Junior suite king

  • Sleeps 4
  • 1 King Bed

View all photos for Two queens

Two queens | Premium bedding, pillowtop beds, in-room safe, desk

Two queens

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Tru by Hilton Gilbert

Pool
Breakfast included
Pet friendly
Parking included
4.4 out of 5, Excellent, (1001)
The price is $127
per night
$141 total
includes taxes & fees
Dec 8 - Dec 9
Tru by Hilton Gilbert

About this property

DoubleTree by Hilton Phoenix - Gilbert

4-star Gilbert hotel close to SanTan Village
This hotel features 2 outdoor pools, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
DoubleTree by Hilton Phoenix - Gilbert offers 121 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Gilbert hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree by Hilton Phoenix - Gilbert features 2 outdoor swimming pools, a spa tub, and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This Art Deco hotel also offers gift shops/newsstands, concierge services, and a fireplace in the lobby. Complimentary self parking is available on site.

DoubleTree by Hilton Phoenix - Gilbert has designated areas for smoking.

Full breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Brocks - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday full breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 18 for adults and USD 10 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Brocks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Spa tub
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.00 to 18.00 for adults, and USD 10.00 to 12.00 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gil
DoubleTree by Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel
DoubleTree by Hilton Phoenix - Gilbert Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel Gilbert

DoubleTree by Hilton Phoenix - Gilbert Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1002 reviews" "
Rating 8 - Good. 202 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 123 out of 1002 reviews" "
Rating 2 - Terrible. 92 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean and great for the weekend trip that we needed visiting family. But they FALSE ADVERTISE their supposed “free” breakfast. They tried telling us that it was only a credit for two people when we had booked a room for FOUR people. How does that make sense. The staff also thought it was ridiculous. They said that they are sorry but that’s what they did for COVID. If you are coming hoping to get a fairly priced room and breakfast I would go somewhere else there’s better options. Oh and get this if you go over your credit they will charge you more what a scam. At least just be truthful about what you advertise.
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Thomas M

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Jody

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were kind and personable. They were constantly working hard to make our stay enjoyable. It was clean, the pool was beautiful the food was amazing. It was like being home away from home. The best kept secret and our permanent favorite hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ryan, San Tan Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!!
Stayed 1 night in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Everything went perfectly well. Definitely will stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Mona

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Big and spacious rooms but they felt sterile . They need more pics or decor to make it more homey . Easy access to Parking lot
Stayed 1 night in Aug 2024

10/10 Excellent

Tawny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the staff. They were all very welcoming and bent over backwards to ensure that our stay was amazing. Very clean facilities and I was impressed with everyone and everything. I would absolutely stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Josh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk person was rude and short with us
Stayed 1 night in Aug 2024

6/10 Okay

Kathi

Traveled with family and small children
Bathroom was old. Housekeepers had to be called to come clean apartment. Not enough towels for 3 guests. Never received wash clothes.
Stayed 3 nights in Aug 2024

2/10 Terrible

Jodi

Traveled with group
Disliked: Staff & service, property conditions & facilities
NO AC & Unacceptable response
When we returned to our room on the evening of 8/5 the AC was not working. We went to the front desk and were told maintenance had gone home and nothing could be done. There were three of us and all they offered was one King room. We asked for a roll away and were told that was not available. Eventually, we accepted the one king room and one of us slept on the floor. This is absolutely unacceptable. I paid for 3 people to have a place to sleep. I believe I should recieve a refund / compensation for this event
Stayed 3 nights in Aug 2024

4/10 Poor

Tiana

Stayed 1 night in Aug 2024

6/10 Okay

Laura, Simi Valley

Traveled with family and small children
Room was clean but not well furnished. Large room with tiny closet. Faucet was broken. "Pool view" was the parking lot. Pool was very nice but not cleaned and had lots of bugs in it.
Stayed 2 nights in Aug 2024

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service
Good location, adequate
The good: Nice facade and great location. Nice size pool, adequate gym, comfy bed & pillows, breathable bedding, good size room. The front desk employees were pleasant. Main lobby is clean and inviting. Not so good: I was disappointed to receive a room with double beds rather than the King I reserved via Hotels.com. Upon investigation, I learned When booking a room via A third party, you are not guaranteed the room you think you are reserving (my husband and I slept in separate beds). The hallways, bar & restaurant are a bit dark & outdated. Needs a little TLC in different areas. The tub & grout need updating.
Stayed 1 night in Jul 2024

2/10 Terrible

Gabriel

Traveled with group
Disliked: Staff & service, room comfort
So so
Keys didn’t work at all had to go to front desk everytime I needed to open my room ….
Stayed 2 nights in Jul 2024

2/10 Terrible

Brandon

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Mark

Disliked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Clean room.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

6/10 Okay

BRIAN

Business traveler
Liked: Staff & service
Location was good. Staff was xlnt. Unfortunately the hotel itself needs a full facelift. Pictures must be from when it first opened because it is not the same. Room was large but very stark and dated. Hardwood floors make for lots of echoes when there is no furniture. AC roared like freight train. Rusty bathtub/shower. Disappointing for a Doubletree
Stayed 2 nights in Jul 2024

6/10 Okay

Claricy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool but dirty with leaves and bugs (black bees). Furniture was old and mattered. The first night a fire alarm went off. I have a back injury. Needless to say it wasnt a pleasant stay
Stayed 6 nights in Jun 2024

10/10 Excellent

Tamara

Liked: Cleanliness
Stayed 3 nights in Jul 2024

6/10 Okay

david

Traveled with family
Liked: Cleanliness, staff & service
Property was decent. Definitely some maintenance that could be done for things like loose tile. The bathroom lights were compact fluorescent lights which was interesting...state of the art lights 20 yrs ago. We thought the lights were broken, but they just take a minute to get bright. The cookies at check in were amazing. Would have been great to have 1 every day. The biggest problem is with marketing. I searched on Expedia for hotels with free breakfast. This came up. It appears that this hotel figured out a way to avoid being filtered by offering one hotel option with breakfast for a much higher price and then all other options without breakfast. I was tricked by this scam when I didn't realize the other options that had the breakfast symbol were not free breakfast. I won't be staying here again.
Stayed 4 nights in Jun 2024