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Best Western Plus Surprise-Phoenix NW

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Lobby
Lobby
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Centennial Friendship Park
    ‪3 min drive‬
  • Banner Del E Webb Medical Center
    ‪3 min drive‬
  • Surprise Stadium
    ‪5 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds, Accessible, Refrigerator & Microwave

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds, Refrigerator & Microwave

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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Room

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  • Hot Tub
  • Breakfast included
  • Pet friendly
4.3 out of 5, Excellent, (1001)
The price is $224
per night
$257 total
includes taxes & fees
Feb 20 - Feb 21
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About this property

Best Western Plus Surprise-Phoenix NW

3.5-star Surprise hotel close to Surprise Stadium
Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Best Western Plus Surprise-Phoenix NW provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. For a surcharge, an area shuttle within 35 mi is available to guests. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Best Western Plus Surprise-Phoenix NW is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 510 out of 1004 reviews
Rating 8 - Good. 300 out of 1004 reviews
Rating 6 - Okay. 109 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

JESSIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back again. Good location and professional and courteous staff. Rooms are large, and breakfast is included.
Stayed 1 night in Nov 2024

10/10 Excellent

Keith

Stayed 1 night in Oct 2024

8/10 Good

Joyce A

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Raul

Stayed 1 night in Oct 2024

6/10 Okay

Gregory, Sutton

Traveled with partner
Property was OK.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mario F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and well maintained hotel. Conveniently located.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Peoria
Front desk was efficient and welcoming. Quiet and restful nights sleep. Hotel has been renovated. Quality job which shows one rooms, halls, and common areas. We will be back.
Stayed 1 night in Oct 2024

8/10 Good

David, Calgary

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience Close to eating and shopping facilities and highway connections
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When my son and I walked into the room there was a bug on one of the pillows of the queen size beds. Other than that the breakfast was great, the beds were comfortable, the A/C worked VERY well, and the housekeeping and front desk staff were VERY FRIENDLY!!!
Stayed 3 nights in Oct 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a couple of times. Staff is great. Breakfast good. Pool needs better cleaning and hot tub as well. They are ok but not great. Rooms and Beds are comfortable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an area where there are several stores and restaurants in walking distance or very short driving distance.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sonia

Stayed 3 nights in Sep 2024

8/10 Good

Robert

Stayed 2 nights in Oct 2024

10/10 Excellent

Keith

Stayed 2 nights in Sep 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Always my favorite place to stay in surprise!
Stayed 1 night in Sep 2024

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Staff and housekeepers where excellent! No complaints. I loved the breakfast and the cold filtered water available 24/7.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Hotel was very clean
Stayed 2 nights in Sep 2024