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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

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Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool
Combined shower/tub, free toiletries, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • North Mountain Park
    ‪5 min drive‬
  • Phoenix Mountains Preserve
    ‪6 min drive‬
  • Wrigley Mansion
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Camelback East
An outdoor pool, a fitness center, and a hot tub are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western InnSuites Phoenix Hotel & Suites provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This Phoenix hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Best Western InnSuites Phoenix Hotel & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 482 out of 1006 reviews
Rating 8 - Good. 288 out of 1006 reviews
Rating 6 - Okay. 138 out of 1006 reviews
Rating 4 - Poor. 57 out of 1006 reviews
Rating 2 - Terrible. 41 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mahper Berfu

Traveled with family
Stayed 4 nights in Nov 2024

8/10 Good

Brandie

Traveled with family
Liked: Cleanliness, amenities
Pretty good. Suggest they need more disabled parking spaces.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms are hard to maintain. Pipes were pulling out of the wall for the showerhead.
Stayed 2 nights in Nov 2024

6/10 Okay

Mary Ann

10/10 Excellent

Jose

Stayed 1 night in Oct 2024

10/10 Excellent

Danielle

Stayed 1 night in Oct 2024

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the room was nice but I did have an issue trying to get the tub spout diverter raised to divert water to the shower head.It took me several attempts as I believe there were mineral deposits on the stem of the diverter that had caused it to be stuck in place. I also noticed that the plumbing is not secured effectively behind the shower head as I was able to pull the shower head and piping forward which should not be possible if it were securely clamped to the studs behind the wall. This could cause a leak if it is mishandled too often.
Stayed 1 night in Nov 2024

6/10 Okay

Jeri

Business traveler, Traveled with family
I didn't think the property matched the price they charged. I've stayed in properties half the price that were nicer. This hotel seemed a little run down and the lobby wasn't clean, had trash scattered around. The food wasn't that great. The room seemed clean but was plain. If I'm going to spend $200 a night, I'll go elsewhere.
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Traveled with family
Everything was good, property just a little tired, could use a makeover
Stayed 5 nights in Nov 2024

4/10 Poor

Cindy

Stayed 2 nights in Nov 2024

10/10 Excellent

Jimmy

Stayed 3 nights in Oct 2024

10/10 Excellent

Jaime

Liked: Cleanliness
Stayed 2 nights in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Edward

Stayed 1 night in Oct 2024

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice low key basic Hotel
Stayed 6 nights in Oct 2024

6/10 Okay

ENID

The pool was nice.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was fine except due to repairs there was no water for about 1 hour one day--at a time when we had wanted to take a shower, etc.
Stayed 4 nights in Oct 2024

10/10 Excellent

heide

Stayed 2 nights in Oct 2024

4/10 Poor

matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Disliked: Property conditions & facilities
Room was clean and adequate. However, parking lot was being re-paved when we arrived, ON A SATURDAY, and there was no parking. We had to park next door. Quite a trek carrying bags to room for these senior citizens. Why would anyone pick a Saturday to do this? Since hotel not in a business area, should have done mid week when fewer guests. Also, breakfast buffet was completely out of cereal and hour before it ended. Probably won't be back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

2/10 Terrible

Anne

Stayed 4 nights in Aug 2024

6/10 Okay

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024