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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

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Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Outdoor pool
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Combined shower/tub, free toiletries, hair dryer, towels
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Biltmore Fashion Park
    ‪7 min drive‬
  • Arizona Biltmore Country Club
    ‪7 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Best Western North Phoenix Hotel

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.4 out of 5, Excellent, (1000)
The price is $93
per night
$104 total
includes taxes & fees
May 15 - May 16
Best Western North Phoenix Hotel

About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Camelback East
An outdoor pool, a fitness center, and a hot tub are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western InnSuites Phoenix Hotel & Suites provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This Phoenix hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Best Western InnSuites Phoenix Hotel & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 454 out of 1002 reviews
Rating 8 - Good. 276 out of 1002 reviews
Rating 6 - Okay. 156 out of 1002 reviews
Rating 4 - Poor. 70 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denese

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

A Rat was in the room

Stayed 4 nights in Jan 2025

2/10 Terrible

Jennifer

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst 2 Nights of NO Sleep EVER!

The front desk people were friendly enough, my issue was the over all vibe. All neighbors on all sides of my room were loud all hours of the night, to the point where I couldn't sleep more than 2 hours in two nights of being there. I tried calling the front desk but no one answered. It was a miserable two nights of non sleep. They were loud all through the night into the early morning hours when I left to go to my meetings at 6am. Terrible.
Stayed 2 nights in Jan 2025

4/10 Poor

Emeka

Disliked: Staff & service, property conditions & facilities
Nothing unique
Stayed 2 nights in Jan 2025

8/10 Good

Reuven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A group of people were noisy during the early hours of the morning. Nobody from the hotel was there to stop the noise. Otherwise, everything eas as expected.
Stayed 1 night in Jan 2025

6/10 Okay

John

Stayed 4 nights in Jan 2025

8/10 Good

JOHN

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Has been better, but could be worse.

Overall cleanliness was good, though when I checked in I found a visible spill on one of the nightstands that had not been cleaned up (I cleaned it up). The biggest problem was in the second night, my sleep was interrupted at 3 a.m. by the smoke alarm chirping (indicating a low battery), and I wasn't able to get back to sleep for a couple of hours. Fortunately I didn't have to be anywhere that morning, so I was able to sleep some more and checked out later than I had originally planned. Other than these problems, my stay was o.k., and I will probably stay there again next time I'm in north central Phoenix. The neighborhood is nice, convenient to where I needed to be, and I haven't had any problems during previous stays there.
Stayed 2 nights in Jan 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

Amber

Liked: Staff & service
I had some loud people above me that sucked and the washers and dryers were gross ! Other than that it was ok. The desk clerk was Skiddish and nervous. Whatever!
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay Again!

Great stay. Loved the hotel and room location. Quiet. Great breakfast. Attentive and responsive staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay here. Our room was impeccably clean and the entire staff was the best that we have experienced in a very long time! We will definitely be staying here again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable bed
Stayed 1 night in Jan 2025

10/10 Excellent

Luis A

Stayed 1 night in Jan 2025

4/10 Poor

Brad

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Look Elsewhere

Hotel refused to change room to a double beds, even though they had rooms available. Room was rundown. Won't stay here again.
Stayed 3 nights in Jan 2025

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay but room and breakfast a little weird. Phone in room didn't work, hot and cold water reversed on bathroom sink. The first 3 days of breakfast buffet the toaster was moved to 3 different locations which was not a big deal but a little annoying when you're tired first thing in the morning. Otherwise everything was ok.
Stayed 5 nights in Jan 2025

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value with free, reasonable breakfast buffet
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Clean and comfortable.

Nothing incredible here folks. Clean and comfortable. I would stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staff service 5 star.
Stayed 3 nights in Jan 2025

6/10 Okay

Michelle

Liked: Staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

kyle

Stayed 1 night in Jan 2025

8/10 Good

Carole

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didnt like was the bed pillows ..hard as a rock. The room was lovely and very clean. The nite mgr went out of his way to try to find soft pillows. They sincerely need to buy new pillows. The bed was comfy...no complaints but plows so rock hard they hurt both our necks. I will return but next time i will bring pillows.
Stayed 1 night in Jan 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. The breakfast was not so good. It is disorganized. The set up is just wrong. There is only one toaster that doest work very well and is not enough to serve all the guests.
Stayed 3 nights in Jan 2025

8/10 Good

John S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good. Breakfast was not very good.
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will visit again

We had a wonderful stay here. The room was very clean and the included breakfast was very good.
Stayed 4 nights in Oct 2024

6/10 Okay

Michael

Business traveler
Liked: Staff & service, amenities
Nice
Stayed 1 night in Jan 2025