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Altos Hotel

3.5 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Altos Hotel

Lobby
Business center
Restaurant
Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace
Restaurant

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
No.85, Street 19 Corner 118, Phnom Penh, Kandal
  • Riverside
    4 min walk
  • Royal Palace
    7 min walk
  • Sorya Shopping Center
    8 min walk
  • Phnom Penh (PNH-Phnom Penh Intl.)
    29 min drive

Room options

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

King Grand Boutique Hotel

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (642)
The price is $31
per night
$34 total
includes taxes & fees
Dec 8 - Dec 9
King Grand Boutique Hotel

About this property

Altos Hotel

3.5-star hotel in Phnom Penh City Centre
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Altos Hotel offers 61 air-conditioned accommodations with minibars and safes. Accommodations offer separate dining areas. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Altos Hotel provides an indoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 2 meeting rooms. Event facilities measuring 1615 square feet (150 square meters) include conference space. This business-friendly hotel also offers a library, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite secured self parking is complimentary. A total renovation of this property was completed in January 2020.

Altos Hotel has designated areas for smoking.

Altos Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Library

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Elevator
  • In-room roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area
  • Wet bar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Altos Hotel Phnom Penh
Altos Phnom Penh
Hotel Altos Hotel Phnom Penh
Phnom Penh Altos Hotel Hotel
Altos
Hotel Altos Hotel
Altos Hotel Hotel
Altos Hotel Phnom Penh
Altos Hotel Hotel Phnom Penh

Altos Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 7 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort
If you have to, but I wouldn’t do it again
The hotel is ok for the price, the rooms had no hot water, warm at best. Beds are hard and uncomfortable, we had to stay in Phnom Penh for two extra days and they accommodated us easily, lots of local families stay in the hotel with the associated noise carrying throughout the hotel. There is a pool/spa. It it is in a room off the foyer and honestly was as unappealing as you can get
Stayed 2 nights in Feb 2024

8/10 Good

mica, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong
Stayed 3 nights in Feb 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping giant!
This presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space. Short walk to the heart of the action.
Stayed 2 nights in Jan 2024

6/10 Okay

Vichet

I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.
Stayed 4 nights in Dec 2023

6/10 Okay

VIPHANPHONE

Traveled with partner
The property is okay; situated close to the night market, royal palace and the river front. The AC & frigerator worked great, but the bathroom was dated. It does get noisy at night as the hotel was right across from an open bar/live singing restaurant. The price is right for the place though; safe a decent place to stay.
Stayed 4 nights in Nov 2023

4/10 Poor

Yong

Disliked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!
Stayed 4 nights in Mar 2020

6/10 Okay

David

Liked: Staff & service, room comfort
Good budget hotel
Very friendly and accommodating staff. A little run down in the bathroom area. Water didn’t drain from shower properly. Don’t even bother with the pool or fitness areas- just an afterthought tacked into a corner of the lobby. But the location and price are great. If you’re on a budget and don’t mind some minor inconveniences, it’s good enough.
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 8 nights in Feb 2020

4/10 Poor

Ciara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unfortunately I encountered a few issues during my stay: 1) The treadmill kept cutting out during my workout. I had to restart it 3 times before calling it. This won't affect everyone, but good to note for those it will. 2) I was "upgraded" upon check-in, to a room that had 2 twin beds rather than my preference of a double. It also transpired that I was right next to works, which started at 11pm. I immediately asked to be moved and, credit where it's due, I was. 3) Unfortunately the room that I was moved to was right above a late bar, so music played into the night - not sure which is the lesser of 2 evils. 4) The drain in my second room made a strange gurgling sound, without anything in my bathroom being used.... 5) On my last day, I headed up to breakfast at 6.20am as I was catching an early bus but nothing had been laid out except for the cereal, even though breakfast starts at 6am. Although I was able to walk to all the sites I wanted to see, I wouldn't stay here again based on my experience.
Stayed 3 nights in Feb 2020

6/10 Okay

Kaye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK
Not as fresh and clean as the pictures suggest but was ok for a couple of nights
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good, everything within walking distance or 1 - 2 dollar ride in tuk tuk, only problem l had was my room was across from a Primary School and you hear the kids from 0630am to 5 - 6 pm
Stayed 3 nights in Feb 2020

10/10 Excellent

Ernest, Rancho Palos verdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location. Breakfast ok. Reasonable price given the location.
Stayed 3 nights in Feb 2020

10/10 Excellent

RobertStordalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. They went out of there way to be helpful to me. The desk staff spoke excellant English.I will stay there again in March.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well appointed room, lots of hot water, very comfortable bed. Fantastic staff, very helpful. Well positioned. I am a frequent visitor to Cambodia and this ranks very highly indeed in the mid range hotel. Perhaps a little more fruit selection at breakfast.. but that is being niggly
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance but its a very busy place. Lots of traffic in the surrounding area. The streets need to be more wide to have more room awat from traffic and pollution and noise.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always wanting to help no matter if it was to find sonething or call a cab.
Stayed 1 night in Jan 2020

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. This is a 3 star hotel aspiring to be a 4 star. Service was reliable and friendly. The room was very clean
Stayed 4 nights in Dec 2019

6/10 Okay

TAKAYUKI

Business traveler
Liked: Staff & service
直接話する時のスタッフの対応は良いのですが、足らないところなどはこちらからの要求を何度か伝える必要がありました。私の部屋ではシャワーの温度調節が難しく、かなり時間がかかりました。アメニティは必要最小限の物はあります。Room Cleanerのスタッフに英語で要求(スリッパの追加など)の書き置きを残しても伝わらなかった。この価格であれば妥協しなくてはならない事だとも思います。
Stayed 10 nights in Mar 2024

4/10 Poor

Kiyoko

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
コロナ前の最初の頃はよかったが、今回サービスがかなり低下した。周囲の騒音がひどく､部屋を変えてもらった。
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
air-conditioner n TV have some problem at this week, but the room is big n tidy and clean. The worker n the receiption is very nice n helpful. Traffic is convience. also very close to two market like central market n russian market.
Stayed 3 nights in Feb 2020