All Frontdesk stays include Scout, our exclusive digital companion to guide you through everything you'll need before and during your time with us. We're also available 24/7 via text or phone and have a local team should you need anything.
Guests are required to follow all regional and building-specific COVID-19 policies. We continue to employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable.

The Space:
Our one-bedroom loft apartment is fully furnished; including a queen bed and everything you & your guests need to enjoy your stay in Philadelphia! In the kitchen, you'll find beautiful appliances, a Keurig coffee maker, and basic cookware to cook simple meals for a cozy night in! There's free WiFi! A washer and dryer are also available inside the apartment for your convenience.

There is an elevator that will take your floor, but there are stairs inside the unit to the loft bedroom and bathroom.

No parking for this unit. We recommend the ParkMobile app to locate, reserve, and pay for long-term and short-term parking.

This suite is located in a very popular downtown area with great nightlife. Ambient city noise and music noise is common. Please keep this in mind if you're looking for a quiet place to sleep/relax, as we may have other locations available in the city that would better suit your needs!

Anything in the apartment is yours to use. Make yourself at home once you arrive. We do not provide any tv cable or streaming services. However, we do offer Roku TV's with apps like Netflix, Prime, Hulu, and more! Feel free to log into the apps with your own login and enjoy!

Guest Access:
The guest who booked the reservation must present their ID upon check-in or they will not receive keys.

You can access the building anytime after 3pm by checking in with the concierge to obtain the keys. We ask that you respect our home and the quiet hours of the community. Our home is not baby-proofed, and may not be ideal for families with very small children, however, children are welcome at your own discretion.

Interaction with Guests:
Most of our guests prefer to let themselves in with our lockbox entry system; however, we can be available upon request and are always available via phone call or text message should any questions or issues arise.

The Neighborhood:
You can find anything you need in the hip neighborhood of Washington Square West - one of five original public squares in Philadelphia. Included are Midtown Village and the Gayborhood, known for its rainbow street signs, and the most LGBT-friendly bars and restaurants in the city. Surrounded by a plethora of the best restaurants, sights, and nightlife, you are only steps away from it all. Experience the best of Philadelphia with its historic cobblestone streets, corner boutiques, and foodie options.

Getting Around:
There are many ways to get around in Philadelphia. Looking for a healthy way to explore the city? Philadelphia is rated as one of the best walking cities in the country and they have 750 miles of bike trails in the works with over 300 miles of it already completed.The city has a bike rental service, Indego, starting at $4 per ride. Philly PHLASH Downtown Loop is a bus that connects all of the city's top attractions. The closest bus stop (3rd & Market St) is only 1.4 miles from the property. The city is also home to SEPTA (Southeastern Pennsylvania Transportation Authority) which offers buses, trains, underground subway trains, and trolleys. These options will get you almost anywhere you need to go in the city and even into some suburbs. Rideshare programs such as Uber and Lyft are also available and make for a convenient way to get around the city.

Other Things to Note:
Please ensure you are booking with your full legal name. We have a strict 11am checkout. If you'd like to pay to check out later, the latest we can do is 1pm, at $25 per hour. Please let us know one day in advance if this is something you'd like to schedule!

At Frontdesk, a core value is to be a good neighbor. We extend this 5-star experience to you, our guests, as well as our property partners. This means we have a zero-tolerance policy for parties or gatherings. To ensure this in the most comfortable and least intrusive way possible, we use a noise sensor to detect the noise level inside of the suite. The number of people inside the suite may not exceed the reserved guest amount at any time. While we do not anticipate the need, following multiple warnings, we will utilize local law enforcement to ensure compliance. If removal is required, it will be done at the guest's expense. Thank you for respecting the community and our commitment to be a good neighbor.

House Rules:
Help us be a good neighbor by respecting and following our house rules.
Please be aware that while rare, violation of house rules is grounds for removal at the guest’s expense. If you have questions about our house rules, do not hesitate to reach out by tapping the Scout button on the right.

Quiet Hours
9pm-7am, daily. As with most communities, please keep music, movies, or other noise to a conversational level during the quiet hours.

Noise Monitoring
To ensure we’re being good neighbors, this suite is equipped with a noise sensor that measures decibels. There is no recording of audio, the device is active 24/7 and is located in the living area. If the noise exceeds a reasonable level, our Trust and Safety team will receive a notification and message you. To comply with community regulations, if the noise sensor becomes disconnected we will notify you if we need access to your stay to reconnect it.

We’re here for you
Please do not contact building staff. While our property partners know you’re staying with us, they will be unable to help with questions or concerns. For anything at all, tap the pink icon in the bottom right to talk to a live Frontdesk specialist.

Parties are Not Allowed
Disturbing other residents in this building will not be tolerated. While a rare occurrence, following warnings from your host triggered by the noise sensor or a complaint from a neighbor, you may be asked to leave at your own expense. Local law enforcement will be utilized if necessary.

No Smoking
We are a smoke-free community. This goes for balconies and in or around the building too. No smoking also includes vaping devices and candles. If evidence of smoking is found, a $500 fine will be assessed.

No Pets
Pets are not allowed. We likely would love your pet, but there will be a $500 fine for having a pet in the suite if not required by local regulations.

Professional Photo and Video Shoots
Commercial shoots of any kind, will not be tolerated. While we do encourage showcasing your stay on social media, chances are, if you are using professional equipment or your content will make a profit, it’s not allowed.

Mind the keys
The lockbox must remain locked at all times (if applicable). Some stays have auto-locking doors so keep the keys on you. If the keys are lost or unreturned a fee of up to $300 dollars will be assessed. A $75 fee will be assessed for overnight lockout service.

Packages and Mail Delivery
Please do not send anything to the suite. We are not responsible for receiving, lost, or undelivered packages.

Guests and Events
The number of guests must match the number of guests on your reservation. If you are anticipating more people please updated your reservation and confirm by messaging our city team prior to their arrival. Building events and celebrations are for permanent residents of this property only and not open to attending

Third-Party Bookings
The name on the reservation must be the guest present for the duration of the stay. Some booking platforms may have additional restrictions, please refer to your reservation.

Excessive Cleaning
Enjoy your stay, but be mindful of the cleanup. We employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable. However, if it takes our staff longer than 2 hours to clean after your visit a $75 fee will be assessed.