A fitness center, a rooftop terrace, and concierge services are available at this smoke-free aparthotel. WiFi in public areas is free. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a refrigerator, an oven, and a microwave. A washer/dryer, a coffee/tea maker, and a hair dryer are among the other amenities available to guests. Housekeeping is available on request.
Sonder The Heid offers 96 air-conditioned accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils.
Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.
Recreational amenities at the aparthotel include a fitness center.
Sonder The Heid features a fitness center, a rooftop terrace, and concierge services. Wireless Internet access is complimentary.
Sonder The Heid is a smoke-free property.
Languages
Catalan, English, French, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Family friendly
Free crib
Kitchen
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Full-sized refrigerator/freezer
Microwave
Oven
Toaster
Bedrooms
Bedsheets provided
Bathroom
Bathtub or shower
Designer toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
42-inch flat-screen TV with digital channels
Outdoor areas
Rooftop terrace
Laundry
Laundry detergent
Washer/dryer
Comfort
Air conditioning
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
Elevator (36 inch wide door)
Smoke-free property
Services and conveniences
Concierge services
Housekeeping (on request)
Iron/ironing board
Virtual front desk
Things to do
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
8 floors
96 units
Built in 2020
Housekeeping (on request)
Individual furnishings
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Guests will receive an email 72 hours before arrival with check-in instructions and an access code
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in
Access methods
Access code
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Property Registration Number 913735
Sonder The Heid Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 298 out of 484 reviews
10 - Excellent
298
Rating 8 - Good. 90 out of 484 reviews
8 - Good
90
Rating 6 - Okay. 38 out of 484 reviews
6 - Okay
38
Rating 4 - Poor. 29 out of 484 reviews
4 - Poor
29
Rating 2 - Terrible. 29 out of 484 reviews
2 - Terrible
29
9.2/10
Cleanliness
7.8/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
2/10 Terrible
Thomas W
Business traveler
Apr 27, 2025
Disliked: Cleanliness, room comfort
this place sucked
worst place and experience ever! ( and I've traveled all over the world). code wouldn't work to enter room. stood in hallway fot 45 minutes. pictures showed an attractive room but turned out to be a dump. location turned out to be in a sketchy part of town. no staff to help out. when i asked to cancel the remaining days i wea flat out rejected. NEVER again!!!
Thomas W
Stayed 3 nights in Apr 2025
10/10 Excellent
Kiki
Traveled with family and small children, Traveled with family
Excellent place to stay, very clean, had all the little touches including how to log on to the TV. Others had issues with noise, but that wasn't a factor for me. I would stay again.
Stayed with my husband, 3 adult children, and my 9 minor children. We all absolutely loved it!! Plenty of room, they provided cribs for my two toddlers, and extra bedding! The roof was amazing. The only suggestions from my adult son: maybe put something in the bottom of the tub to mKe it non slippery. He Thought was going to meet Jesus for a moment went stepping in! Lol
Very spacious lofts. I had a studio which worked out perfect for my special needs son who can be loud at times. I loved the high ceilings and retro decor. Not too crazy about self check in only because I’m not that computer savvy otherwise awesome experience, can’t wait to stay which my husband on a next visit to downtown Philadelphia.
Loved it! Def a great option for longer stays because of the full kitchen and washer dryer! Will for sure be coming back
angela
Stayed 2 nights in Apr 2025
10/10 Excellent
Jeffrey D
Traveled with family
Apr 9, 2025
Liked: Cleanliness, room comfort
Excellent place. We’ll be back.
Great location near convention center and Reading Market. Easily walkable. Beautifully decorated. Onsite security at night. Check-in directions were easy. The studio had a curtain in the bedroom for privacy, but not a wall and door. The only thing negative I might say is the walls between the units seemed thin. We could hear talking and laughing next door. Ear plugs were provided, but you’re staying downtown in a city. There will be noise. It didn’t really bother us. The unit looks like the photos.
This property was truly amazing from the service, the accommodations and the neighborhood.....10/10. Its about an 8 min walk to Reading Terminal Market and about a 12 min walk to Chinatown.....oh and the rooftop views.....Luggage storage available and also vending machines.
Check in is very easy. Lots of space in a 2 bedroom unit. Having a fully stocked kitchen was great for our stay. The rooftop was a grrat place to relax. Easily walkable to the convention center. Good pizza and mexican nearby.