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Sheraton Philadelphia University City Hotel

3.5 star property

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Photo gallery for Sheraton Philadelphia University City Hotel

Lobby
Reception
Breakfast, lunch and dinner served
Exterior
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
3549 Chestnut St., Philadelphia, PA, 19104
  • Drexel University
    ‪2 min walk‬
  • University of Pennsylvania
    ‪11 min walk‬
  • Philadelphia Museum of Art
    ‪2 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Corner

Lounge

Suite, 1 King Bed with Sofa bed, Corner

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds

Lounge

Club Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lounge

Club Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.2 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(71 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Homewood Suites by Hilton University City

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
3.9 out of 5, Good, (1004)
$207 nightly
The price is $207 total
includes taxes & fees
Homewood Suites by Hilton University City

About this property

Sheraton Philadelphia University City Hotel

3.5-star hotel in University City
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a business center, and conference space. Housekeeping is available on request.
Sheraton Philadelphia University City Hotel offers 332 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Parking is available onsite for a surcharge.

Sheraton Philadelphia University City Hotel is a smoke-free property.

Sang Kee Noodle House - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sang Kee Noodle House

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1974
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 27 2025 to July 31 2025 (dates subject to change).
The property will be renovating from August 5 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 808699

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Philadelphia University City
Philadelphia University City Hotel
Philadelphia University City Sheraton
Sheraton Hotel Philadelphia University City
Sheraton Philadelphia University City
Sheraton Philadelphia University City Hotel
Philadelphia Sheraton
Sheraton Philadelphia University City Resort
Sheraton Philadelphia University City Hotel Hotel
Sheraton Philadelphia University City Hotel Philadelphia
Sheraton Philadelphia University City Hotel Hotel Philadelphia

Sheraton Philadelphia University City Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 546 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

rafaella

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Workers on the floor drilling in front of our room at 7:30 am. Complained at the front desk. No one did anything.
Stayed 1 night in Apr 2025

6/10 Okay

Miriam

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service

Lovely staff, so-so facilities during major reno.

Wonderful staff. Bathtub did not drain. Was not informed of loud ongoing construction beforehand - or at least it was not very clear when making the reservation .
Stayed 1 night in Apr 2025

2/10 Terrible

Charles

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Not good experience with the major renovation

They are undergoing a major renovation that was unknown when I book. The jack hammer, and it honestly was a jack hammer started at 9 am. Also the valet parking garage is closed in the building, but you still pay $40+ dollars for valet, but then you have to wait 35 minutes to get your car, not because there was a line but they are using another garage in 1/2 mile away.
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

William

Stayed 1 night in Mar 2025

4/10 Poor

Fariha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff was incredibly nice, the rooms could benefit from an update. Unfortunately he sink wouldn't drain and then they are require valet for parking but they don't tell you that it takes up to 30 minutes to retrieve your car because it's not parked on site.
Stayed 1 night in Apr 2025

4/10 Poor

SHIH CHUN

Stayed 2 nights in Apr 2025

4/10 Poor

Ming

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The construction noise was terrible.
Stayed 1 night in Apr 2025

10/10 Excellent

David, Rancho Santa Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by Ty, who could not have been friendlier. He asked us what we wanted to see and gave us ideas for places to eat nearby. One of the best check in experiences ever. The rest of the staff was also be nice, especially those working the free breakfast.
Stayed 2 nights in Mar 2025

6/10 Okay

John

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Construction all of 2025

Construction underway until June 2026, only 2 of 4 elevators were working. Elevators were packed with guest and construction workers and sometimes they were very long waits especially if you had your bags you could not squeeze in!Very noisy with the construction and valet parking was slow.
Stayed 1 night in Mar 2025

2/10 Terrible

Dinesh, Cincinnati

Traveled with family and small children
It has construction going on and is so noisy that you cannot stay in the room at all between 9-5
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
$40 valet was the only parking option available. Horribly noisy during the day due to construction inside the building. My room was clean and the staff were pleasant. No complimentary breakfast. It was ok but way too expensive for what you get.
Stayed 1 night in Mar 2025

4/10 Poor

C H G

Disliked: Cleanliness, staff & service, room comfort

Not a great stay - Would Not Recommend

The Sheraton did not provide housecleaning, there was noisy construction daily 9-5 (no notice was provided), there appeared to be one regularly working elevator, the hathroom is poorly designed (toilet too close to the tub and 3' to the toilet paper). Would nit recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Stayed 1 night in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Very good service. They allow very early check in within fee if your room is available.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time in a super hotel with a fabulous location near both Drexel and Penn. THANKS!
Stayed 2 nights in Mar 2025

8/10 Good

Benedikt

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Anita

Traveled with family
Thermostat not working in room
Stayed 2 nights in Mar 2025

10/10 Excellent

Isidro

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort

Under renovation!

Great, personable service. I am looking forward to staying again after the renovation. My only complaint is that Hotels.com did not mention that the hotel is under major renovation. They have done a great job adapting to meet guests’ needs during the upheaval. It just would have been nice to know when I booked.
Stayed 1 night in Feb 2025

10/10 Excellent

yves

Stayed 1 night in Feb 2025