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Sheraton Philadelphia University City Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Philadelphia University City Hotel

Reception
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking available

Explore the area

Map
3549 Chestnut St., Philadelphia, PA, 19104
  • Drexel University
    3 min walk
  • Hospital of the University of Pennsylvania
    8 min walk
  • Children's Hospital of Philadelphia
    11 min walk
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    14 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Corner

Suite, 1 King Bed with Sofa bed, Corner | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Corner

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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Exterior

Homewood Suites by Hilton University City

Pool
Hot Tub
Breakfast included
Pet friendly
4.0 out of 5, Very Good, (1073)
Homewood Suites by Hilton University City

About this property

Sheraton Philadelphia University City Hotel

Hotel in West Philadelphia
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a business center, and conference space. Housekeeping is available on request.
Sheraton Philadelphia University City Hotel offers 332 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Sheraton Philadelphia University City Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Sang Kee Noodle House - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 3 to 12 for adults and USD 3 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sang Kee Noodle House

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1974
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 5 2024 to August 31 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
  • Hallway
  • Meeting facilities
  • Parking area
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 3 to 12 for adults, and USD 3 to 12 for children
  • Self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 808699

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Philadelphia University City
Philadelphia University City Hotel
Philadelphia University City Sheraton
Sheraton Hotel Philadelphia University City
Sheraton Philadelphia University City
Sheraton Philadelphia University City Hotel
Philadelphia Sheraton
Sheraton Philadelphia University City Resort
Sheraton Philadelphia University City Hotel Hotel
Sheraton Philadelphia University City Hotel Philadelphia
Sheraton Philadelphia University City Hotel Hotel Philadelphia

Sheraton Philadelphia University City Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 553 out of 1075 reviews" "
Rating 8 - Good. 306 out of 1075 reviews" "
Rating 6 - Okay. 105 out of 1075 reviews" "
Rating 4 - Poor. 64 out of 1075 reviews" "
Rating 2 - Terrible. 47 out of 1075 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Priyadarshee, Excelsior

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Sheraton is a great place to stay if you're visiting UPenn or surrounding businesses. If you pay for overnight parking, it is good till 6 pm, including day you check out. No stars taken off but a couple of things -- need stir sticks for coffee kits in the room. -- Saw new charge for more than 2 occupants. Small, but c'mon!
Stayed 1 night in Aug 2024

10/10 Excellent

Melisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Immaculate hotel. Spotless rooms. Beds and pillows were one of the best I’ve ever slept on. Super nice and professional front desk staff. Gorgeous city view from the 11th floor. They offer garage parking right at the hotel but keep in mind that it is $35 per night to park there as a guest. Parking is not free. We stayed at this hotel for a concert at The Mann and it was an easy 15 minute drive. We would definitely stay here again!
Stayed 1 night in Aug 2024

8/10 Good

Jim, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transportation
Stayed 3 nights in Aug 2024

10/10 Excellent

Kai

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2024

8/10 Good

jodie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning did not work in one of our rooms.
Stayed 2 nights in Aug 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
M W
Stayed 2 nights in Aug 2024

10/10 Excellent

jianzhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Thomas, temecula

Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter was hospitalized and they refused to cancel my reservation. I ask for a credit towards another date. They refuse. I asked to speak to a manager she wouldn't respond nor give me a manager name. Her name was brenda, she was very uncaring. Her assistant Ty was very nice and said try to get something from Brendan. She was not helpful at all and my daughter was in the hospital.I'll be going to my credit card company and posting this revi
Stayed 3 nights in Aug 2024

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty dusty sheets smelled and felt like they were not washed I’m a 65 year old woman dealing with a family sickness in a nearby hospital totally out of my element and the hotel made me have a room on another floor from rest of family I felt alone and I didn’t stay the entire time I paid for that how bad the situation felt to me. I thought Sheratons had a good name but I can see I was wrong
Stayed 2 nights in Aug 2024

4/10 Poor

saji, Garden City Park

Liked: Staff & service
Disliked: Property conditions & facilities
Very old property ,need total renovation
Stayed 1 night in Aug 2024

6/10 Okay

Barbara

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was good, although construction was being done outside of the hotel. Staff were exceptional. I hate to complain, but for the cost, the hotel was dated and needed renovation. Sink water did not go down quickly, shower curtain too long causing it to lie on tub floor when showering gathering dirt. Bed sheets smaller than required (flat sheets used instead of fitted). One surge protector used for both lamps and whatever customer needed to plug in. Garage elevator contained offensive odor. Hotel should consider renovation.
Stayed 1 night in Aug 2024

10/10 Excellent

Dave

Liked: Amenities
Close to u penn
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding! Greeted us after a very long ride and was very hospitable to our family.
Stayed 1 night in Aug 2024

4/10 Poor

Tamara

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Ruma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Aug 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience
Stayed 1 night in Aug 2024

8/10 Good

Jerson

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Restaurant in walking distance.
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here after my son's day surgery at Penn and the staff could not have been nicer. The area from the elevator to the parking garage floors made us nervous as it was pretty soiled but once inside we saw there was no need for concern. Excellent accommodations, staff were lovely and rooms clean. The view is spectacular. Just a wonderful place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rakesh

Stayed 1 night in Aug 2024

4/10 Poor

Shaena

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the light in the room didn’t work, the AC wouldn’t get cold so it was hot all night long, and the walls, ceiling, and floor appeared dirty. also it was $70 for 2 days of parking which is insane.
Stayed 2 nights in Aug 2024

10/10 Excellent

Meagan

Stayed 3 nights in Jul 2024