4/10 Poor
Marlen
Traveled with family and small children
Feb 17, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
We stayed in this hotel and they did not have water some of the days we stayed. The problem started with the lack of communication.
The staff just saw us passing in front of them and did not mention that there were not water until I called.
After waiting about 5 hours I decided to call again and they finally said there won't be water until father notice and that probably we won't get water for few days.
They offered to be transferred to another hotel. When we arrived at the other hotel, we all our belongings, that hotel said we have to pay a higher rate for staying there.
That hotel was a downgrade, no kitchen, no microwave, no queen beds, just full beds, no sink or anything that is needed when you have a baby.
After a discussion, they agreed to accommodate us. The room was extremely small and they did not even offered breakfast that we have paid in the other hotel.
No help from anyone.
I won't recommend this hotel to anyone specially if you have small children.
The pool is like ice water. Breakfast was not enough for the amount of people: they did not even have milk.
I am usually ok with everything, but the lack of communication with the water issue is unacceptable.
Please do yourself a favor, stay somewhere else.
Marlen
Stayed 3 nights in Feb 2025