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The Queens Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Queens Hotel

View from property
Twin Room, Sea View | View from room
View from property
View from property
Twin Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
The Promenade, Penzance, England, TR18 4HG
  • Penzance Beach
    2 min walk
  • Gino
    1 min walk
  • Penzance (PZC-Penzance Train Station)
    13 min walk
  • Penzance (PZE-Penzance Heliport)
    7 min drive

Room options

View all photos for Standard Double Room, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Double Room, Bathtub

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, iron/ironing board, rollaway beds, free WiFi

Single Room

  • 126 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Desk, iron/ironing board, rollaway beds, free WiFi

Twin Room

  • 180 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Single Room, Bathtub

  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, Bathtub

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Twin Room, Bathtub

  • 180 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, rollaway beds, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Bathtub, Sea View

Double Room, Bathtub, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Double Room, Bathtub, Sea View

  • 300 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Sea View

Twin Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Twin Room, Sea View

  • 275 sq ft
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, rollaway beds, free WiFi

Standard Double Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Sea View

Single Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Single Room, Sea View

  • 208 sq ft
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

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About this property

The Queens Hotel

3-star Penzance hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and concierge services. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The Queens Hotel offers 72 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Penzance hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers multilingual staff, concierge services, and laundry facilities. Complimentary self parking is available on site.

The Queens Hotel has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:30 AM and 10:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (30 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1862
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between December 22 and January 29.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: GBP 75.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel Penzance
Queens Penzance
The Queens Hotel Hotel
The Queens Hotel Penzance
The Queens Hotel Hotel Penzance

The Queens Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 205 out of 559 reviews" "
Rating 8 - Good. 213 out of 559 reviews" "
Rating 6 - Okay. 100 out of 559 reviews" "
Rating 4 - Poor. 34 out of 559 reviews" "
Rating 2 - Terrible. 7 out of 559 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Harry

Traveled with partner
Position on sea front and convenient for ferry. Looked grand but dated, small and tired behind
Stayed 2 nights in Sep 2024

10/10 Excellent

Susanne

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the old school hotel feel. The recrptionist Martin was just so calm and gentle.
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, the quality of management, the staff and the food were all excellent. We were perhaps unfortunate in having a room with drawbacks: a lack of electric sockets - it was only possible to plug in the kettle on the floor, to plug in my laptop I had to unplug the phone,: the bathroom was cold - a huge single-glazed window that could not be closed completely, a very small towel rail radiatior that was barely on, nowhere by the basin to put anything (except the floor). Maybe it's the hotels.com problem: you get the worst room in the hotel if you book through hotels.com.
Stayed 2 nights in Sep 2024

8/10 Good

Victoria

Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful seaside hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Scolmore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A safe booking.
It's always a safe booking at the Queens. I know I will get a comfortable bed and friwndly staff. 24 hour bar and a good breakfast. I stay regularly for business.
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely view. Friendly and helpful staff. Comfortable environment for me as a solo traveller.
Stayed 4 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in this old style hotel - the foyer and dining room were quite grand, perhaps more so in the past. The room was good and modern. Breakfast was ok, but as it was inclusive I can't complain. Sea front location, near to the town at a reasonable price.
Stayed 3 nights in Jul 2024

6/10 Okay

Shirley

Traveled with group
Disliked: Cleanliness, amenities
Hotel is in a great location but is let down by tired condition. My room had a loose window that whistled all night in the wind, the old bathroom could have been cleaner, low hot water pressure. My friend’s room hadn’t been cleaned properly, still had rubbish from previous occupant behind the chair. It took 2 complaints over 2 days to be resolved but not satisfactorily. Housekeeping is every 3 days, not daily as Expedia says, we weren’t told this at check in. Staff are friendly but not as professional as I would expect for a large busy hotel. Restaurant staff gave me a jug of milk off a used table when I requested milk! Hotel is probably ok for an overnight stay but not longer. Free secure parking is great but it was a disappointing experience overall.
Stayed 3 nights in Aug 2024

8/10 Good

Arlene

Liked: Amenities, property conditions & facilities
Beautiful old building. Nicely situated on the waterfront.
Stayed 4 nights in Aug 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable stay, terrible food.
Hotel a bit tired, however my room itself looked more updated, especially the bathroom. Comfortable bed, no complaints about the room. Was able to park in the car park for four of my five nights and found parking easy enough nearby on the night I couldn't. Only complaint was the food, it is dire. I had breakfast included but after the first day I didn't bothet again. The worst ever full English I've ever haf.
Stayed 5 nights in Aug 2024

10/10 Excellent

Toria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice seaside hotel
The staff were all lovely from the gentleman on reception, the girl at the bar and the staff at breakfast. The room was nice and clean. The bathroom looked nice and the shower was lovely. Lovely view of the sea from the breakfast room and the food was delicious. We enjoyed our stay.
Stayed 1 night in Aug 2024

8/10 Good

Nigel

Stayed 3 nights in Jul 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Very grand Perfectly situated
Stayed 1 night in Jul 2024

10/10 Excellent

Darrel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nostalgic Beachfront Hotel
A lovely old, nostalgic beachfront Hotel in Penzance, that’s been well looked after. It was very clean throughout. My room was clean, spacious, with a super comfy bed, plus a delightful view of the ocean. The staff were extremely friendly, helpful and informative, plus!, there was Safe and secure parking, which was a bonus.
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Disliked: Property conditions & facilities
So so
Nice old building echoing seaside holidays in years gone by. Room service only once every three days. No soap - and shower gel sufficient for only one shower - so take your own. Low water pressure in the shower, barely sufficient. Packed lunch in lieu of breakfast at £10-95 should be priced at under £4. Noisy gulls outside the window squaking all night. The staff are very nice and do their best.
Stayed 3 nights in Jul 2024

10/10 Excellent

martin

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Right on the ocean front.
Stayed 1 night in Jul 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

PAUL

Traveled with partner
Liked: Amenities
Like the position and the view from the public rooms but found the bed to be the worst we slept in whilst touring Britain for 3 1/2 weeks
Stayed 2 nights in Jul 2024

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Hotel nice & clean ,staff very friendly
Stayed 5 nights in Jun 2024

8/10 Good

Camille, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is showing its age BUT the staff truly shines. Everyone was just so terribly pleasant and helpful, making our stay memorable. Sometimes, you forget how kind people can be! THANK YOU !
Stayed 1 night in Jun 2024

6/10 Okay

Philip

Stayed 1 night in Jun 2024

4/10 Poor

Craig

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
429 pounds for 2 nights was a absolute rip off. Place is in bad need of a total internal refurbishment including the staff. Shower flow was a trickle but at least it was hot , rooms get serviced every 3 days!!!! But you can get a change of towels if you make a request at reception. I blame Expedia for supporting this accommodation with the recommendations they supply.
Stayed 2 nights in Jun 2024

10/10 Excellent

Penelope

My room was comfortable with an amazing view!! The entire facility was perfect for an historical seaside resort. Desk service was friendly and helpful. Restaurant service was sadly poor.
Stayed 2 nights in Jun 2024