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Empress Pattaya Hotel

3.5 star property

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Photo gallery for Empress Pattaya Hotel

Rooftop terrace
Reception
Empress Corner | Minibar, in-room safe, free WiFi
Outdoor pool
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
436/21 Pattaya 2nd Road, Pattaya, Chonburi, 20150
  • Terminal 21 Pattaya
    ‪4 min walk‬
  • Pattaya Beach Road
    ‪6 min walk‬
  • Walking Street
    ‪5 min drive‬
  • Utapao (UTP-Utapao Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Empress King Room

Deluxe Empress King Room | Minibar, in-room safe, free WiFi

Deluxe Empress King Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Empress Twin Room

Deluxe Empress Twin Room | Minibar, in-room safe, free WiFi

Deluxe Empress Twin Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Empress Corner

Empress Corner | Minibar, in-room safe, free WiFi

Empress Corner

  • 505 sq ft
  • Sleeps 3
  • 1 King Bed

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4.3 out of 5, Excellent, (239)
The price is $24
per night
$29 total
includes taxes & fees
May 14 - May 15
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About this property

Empress Pattaya Hotel

3.5-star hotel in Central Pattaya
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and dry cleaning.
Empress Pattaya Hotel offers 105 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.
Empress Pattaya Hotel features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Pattaya hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite secured self parking is complimentary.

Empress Pattaya Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
Onsite venue - restaurant.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured self parking on site

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; THB 200 for adults and THB 120 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of THB 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately THB 200 for adults and THB 120 for children
  • Airport shuttle fee: THB 2150 per vehicle (one-way, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Empress Pattaya
Pattaya Sabai Empress
Sabai Empress
Sabai Empress Hotel
Sabai Empress Hotel Pattaya
Sabai Empress Pattaya
Empress Pattaya Hotel Hotel
Empress Pattaya Hotel Pattaya
Empress Pattaya Hotel Hotel Pattaya

Empress Pattaya Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 115 reviews
Rating 8 - Good. 46 out of 115 reviews
Rating 6 - Okay. 13 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Winson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at empress! Very clean and close to terminal 21
Stayed 3 nights in Nov 2024

10/10 Excellent

David D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Stayed 28 nights in Dec 2024

8/10 Good

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay. Clean rooms friendly staff. Good price range close to two shopping malls.
Stayed 9 nights in Nov 2024

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel i have ever stayed in, while visiting Pattaya, Thailand...
Stayed 10 nights in Oct 2024

10/10 Excellent

sam, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it within walking to terminal 21 some nite markets and beach
Stayed 2 nights in Oct 2024

10/10 Excellent

MONJUR

Stayed 4 nights in Jun 2024

8/10 Good

Calvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay this year. My only disappointment was the pool area which had not been improved since my last visit in May 2024. Needs improvement with the decking area. Once again lack of sun beds although on my last day there was a delivery of replacement. This let’s the hotel down.
Stayed 28 nights in Aug 2024

6/10 Okay

rodney

Liked: Cleanliness, staff & service
It was okay
Stayed 2 nights in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

8/10 Good

Neil

Stayed 12 nights in Jun 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Calvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff all friendly and helpful. Hotel clean and tidy. Perfect location with Beach Road 5 minutes walk away.
Stayed 27 nights in Apr 2024

2/10 Terrible

Yadwinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t ever go pls
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacob, Riverbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair priced. Walkable distance to everything. Breakfast was ok I suppose but not the best. Rooms alight not the best. I rented a motorcycle. So I liked being able to park it in their parking garage.
Stayed 3 nights in Mar 2024

8/10 Good

Keitaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Express pattaya

Had another enjoyable stay in Empress Pattaya hotel ,the staff were friendly and welcoming as normal the room was clean and tidy there is kettle to hot drink in the morning and there's also a fridge but that ,s not stocked with anything. The shower room is well stocked with shower gel and shampoo towels changed every day along wiith bedding all fresh everyday
Stayed 6 nights in Feb 2024

8/10 Good

Gopal

Liked: Cleanliness, staff & service, property conditions & facilities
They will not provide brush n toothpaste they will sell at reception counter it’s not good
Stayed 2 nights in Feb 2024

2/10 Terrible

James

Disliked: Amenities, property conditions & facilities
Extremely poor value for the price property that comes with very little amenities - did not even have slippers or toothpaste, which are typically standard in any hotel in Thailand. Additionally the bed was very tough and stiff, which made the sleep not that pleasant. I also really hated the configuration of the room, there were only 2 electrical outlets by the bed, both of which had to be used the by the hotel provided Lamps, one on each side of the bed. This means that you cannot charge your phone by the bed, totally ridiculous and unacceptable design in the 21st century.
Stayed 1 night in Feb 2024

6/10 Okay

Leela Pratyush

Stayed 4 nights in Jan 2024

2/10 Terrible

Abhishek

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst hospitality at this hotel . The room we were staying had no Wi-Fi signal in the room. I had to stand in the corridor to get signal . I informed the first desk and showed to the engineer who was trying to restart the access point that the access ping has no issue, it’s the signal attenuation which is the problem. He agreed to that but the front desk were arguing that Wi-Fi is working. I asked them to change the room and they had rooms but were resistant towards offering me a room. I asked for the hotel manager and the manager was not there leaving the hotel with a dumb staff. I was told the manager comes at 9 or noon time and there is no way to contact the manager. The staff was very rude as if it’s my fault the Wi-Fi is not working. The moto of Thailand , is “land of smiles”. This hotel management doesn’t believe in the core value of Thailand! I will never recommend this hotel and if you have already booked, go ahead and cancel your bookings. There are much better options in the same area and much much better service. BTW, the hotel manager name is Ramika , who is the owner as per the rude staff. Applaud the ownership! Off course, pun intended!!
Stayed 1 night in Dec 2023

10/10 Excellent

Clarence, PALMDALE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and close to everything. Staff is always great, and friendly.
Stayed 3 nights in Dec 2023

8/10 Good

Yoon Tuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Geoff, Perth, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations have brought this property to an excellent standard. Staff are friendly. In tough times the hotel was doing every thing it could to coup with corona virus, sanitiser at entrance, digital temperature on entry to hotel. Previously the hotel was an acceptable standard but now has improved a lot.
Stayed 13 nights in Mar 2020

8/10 Good

MONJUR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value for money

Great location , courteous staff . The corner rooms for extra 10 USD is really worth it. Very spacious
Stayed 3 nights in Jan 2020

8/10 Good

MONJUR

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location . Courteous staff .
Stayed 6 nights in Jan 2020