4/10 Poor
Champagne
Traveled with family
Apr 22, 2025
Liked: Cleanliness
Disliked: Staff & service
I did not have a very good experience at the stay. The staff was very nonchalant and not helpful. The pool was down the entire time, even though I was told at check-in that it would be up and running in an hour so nothing fun to do for my kids, then the day of check out I found a bedbug on the bed. They sent two people up to do an examination and place the bug in a cup and told me that they were going to do an examination and get back to me. Didn’t feel like they were really taking me serious when I checked out the manager didn’t even want to talk about the situation until I brought it up , and all I was offered was a free snack and a free drink from the concession stand at check-in very upset with my stay here would not be coming back. I am so sad that I have this experience as the hotel room itself was actually clean and the breakfast was decent, Hope future guest don’t have the experience I did and I hope they fume out that room like they said they would and that’s just not what they tell guest to get them to shut up
Champagne
Stayed 1 night in Apr 2025