8/10 Good
Jessie
Traveled with family and small children
Apr 4, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pirate theme and cleanliness. My room was smaller than expected. The main stairway to dining area was difficult for me as I have dificulty in walking. We required a special diet for my disabled grandson which we could not order as nothing on the menus for him. Not able to lock our room so my 7 year old vulnerable non verbal high level autistic grandson kept leaving the room during the night. The fan on the ceiling was a problem as my grandson kept climbing to swing on it. We really need a room safe for autistic children. The hotel is great for normal kids. The morning we wanted the hotel to book our tickets for Disneyland there was a power cut and no internet so we had to book the tickets ourselves which caused a huge problem as we were entitled to disabled passes and we had to get help from the staff at Disneyland which took about an hour to get our tickets which was really stressfull. They said the hotel should have done this for us. The shuttle bus was a joke on the Tuesday morning as there was no chance of getting on it as it was packed when it arrived and there was about 50 people waiting at the hotel to get on it. We got a taxi for the rest of our stay. The TV in our room only had French sub titles we are English spoken so we could not watch anything. A hot breakfast would have been nice ie scrambled eggs and bacon. We got back from Disneyland 10.30pm all restaurants were closed on their signs said 11pm, we were hungary and had to eat pizzas and cold chips.
Jessie
Stayed 3 nights in Mar 2025
