Scam Hotel – Stay Away!
If I could give 0 stars, I would. This hotel falsely advertises a “family room” for five—but no such room exists! We booked six months in advance, confirming multiple times, even the morning of arrival. Upon check-in, Stèphane bizarrely refunded our hold, made us pay again, and only then told us our family would be split—my husband and me in one room, two daughters elsewhere, and our third alone three floors away.
We refused, offering to take two rooms near each other. He laughed constantly, acted creepy, and insisted on separating our children. When we declined, he claimed he “just found out” there was no family room (a clear lie) and said we could go elsewhere. He promised a refund but then refused to process it because we used American Express—despite accepting it earlier. Now, three days later, no refund. We’re forced to dispute the charge as fraud.
The scariest part? His disturbing insistence on separating our daughters. Trust your gut. This was a red flag nightmare. Do not book here.