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Tzam Poc Resort

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tzam Poc Resort

Exterior
Aerial view
Lounge
Lounge
Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast included
  • Laundry
  • Parking included

Explore the area

Map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010
  • Multiple Use Area Lake Atitlan Basin
    1 min walk
  • Lake Atitlán
    1 min walk
  • 6.8 Palopó
    4 min walk
  • Quetzaltenango (AAZ-Los Altos)
    134 min drive

Room options

View all photos for Romantic Suite, 1 King Bed, Non Smoking, Lake View

Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Romantic Suite, 1 King Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed, Lake View

Premium Suite, 1 King Bed, Lake View | Rollaway beds, bed sheets

Premium Suite, 1 King Bed, Lake View

  • 3767 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, Lake View

Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Superior Suite, 1 King Bed, Non Smoking, Lake View

  • 4306 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking, Lake View

Luxury Room, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Luxury Room, 1 King Bed, Non Smoking, Lake View

  • 205 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Tzam Poc Resort

3-star Santa Catarina Palopo hotel steps from Lake Atitlán
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a sauna are onsite.
Tzam Poc Resort offers 6 accommodations with hair dryers and complimentary toiletries. 46-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Tzam Poc Resort provides a spa tub and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers a library, a terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Complimentary self parking and valet parking are available on site.

Tzam Poc Resort has designated areas for smoking.

A complimentary full breakfast is served each morning between 7 AM and 9:30 AM.
Tzam Poc Resort has a restaurant on site.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Built in 1995
  • Designated smoking areas
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Tzam Poc Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 41 reviews" "
Rating 8 - Good. 13 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Gia, Baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind! Beautiful property. Very helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Fernando Javier

Stayed 1 night in May 2024

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

2/10 Terrible

Andres

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.
Stayed 3 nights in Feb 2019

10/10 Excellent

Kamilah, Calgary, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel I have ever been to in my whole life
Stayed 1 night in Aug 2018

10/10 Excellent

Lesther, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views & great service
Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into Atitlán lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!
Stayed 1 night in May 2018

4/10 Poor

Jose, Guatemala

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is far away from the reality of the pictures
The pictures was posted in another time and situation of the hotel. Your driving skills just to get there have to be 9 of 10, Infrastructure was completly in abandond, the pool is no clean as you ser on the picture.
Stayed 1 night in Oct 2017

4/10 Poor

Kris

Disliked: Cleanliness, staff & service
Quiet and somewhat remote.
The hotel is out of the main town of Panajachel which makes it quiet. The restaurants are quite far away but the place had a kitchen. We bought food in the supermarket in Pana and cooked for ourselves. The kitchen in the suite was under stocked however and we had to request everything (plates, cutlery,pots etc). They did oblige however. The view was fabulous. The hotel was high on a hill overlooking the lake. The room we had was ok but did have ants in the kitchen (so we learned to store all food in the fridge). Hot water was present but the regulator was off so you were too hot or too cold. Towels and sheets were spotless but the shower could have been cleaned better. Overall the room was ok but I thought that it was overpriced for the condition of the hotel which needed new paint, had outdated lighting and plumbing.

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Great views and lovely pool are main features.
A bit disorganized and casual especially when local manager is off duty. Hotel facilities alone do not justify high price but views are superb.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not with the price
There are many other places on the lake that are better than this place for less money. Spend your time there. The facilities are outdated and in need of repair. The pictures aren't what it looks like.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel above Lake Atitlan
Stunning views. Like being suspended between sky and lake. Isolated and yet close to town. Wonderful!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and delicious breakfast
This is our second visit to the Tzam Poc! The view is amazing and the staff is very hospitable! The owner Lucio is very helpful and personable! We will stay there again!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is spectacular!!!!
I love you the view from the hotel...morning breakfast was delicious...

10/10 Excellent

Yenifer

Stayed 1 night in May 2024

10/10 Excellent

Hoven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho tiene una vista preciosa
Stayed 2 nights in Nov 2023

10/10 Excellent

ANA L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muchas gracias! Una muy feliz estancia
Extraordinario nivel de servicio y, sin duda, tiene de las mejores vistas del lago de Atitlán. La habitación fue extraordinaria, muy amplia y cómoda, la tuna con vista al lago fue una grata sorpresa!!! El acceso puede ser complicada por la subida y las curvas cerradas para llegar al hotel, pero igual se puede resolver y el personal del hotel está al pendiente en todo momento para subsanar este tema.
Stayed 2 nights in Nov 2023