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Regis Hotel & Spa

3.5 star property

Choose dates to view prices

Photo gallery for Regis Hotel & Spa

Garden
Standard Double Room, 2 Double Beds | View from room
Outdoor spa tub
Pool waterfall
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
3a avenida 3-47 zona 2, Panajachel, Solola
  • Multiple Use Area Lake Atitlan Basin
    ‪1 min walk‬
  • Casa Cakchiquel Arts Center
    ‪2 min walk‬
  • La Galeria
    ‪4 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪112 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | View from room

Standard Double Room, 2 Double Beds

  • 330 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room | Premium bedding, individually decorated, desk, iron/ironing board

Triple Room

  • 377 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

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About this property

Regis Hotel & Spa

3.5-star Panajachel hotel walkable to Lake Atitlán
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, massage/treatment rooms, and concierge services.
Regis Hotel & Spa offers 24 accommodations with complimentary toiletries. Rooms open to patios. These individually decorated accommodations include desks. Beds feature premium bedding. Cable television is provided.

Bathrooms include showers. This Panajachel hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Regis has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna. The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 9:00 PM.
In addition to a full-service spa, Regis Hotel & Spa features hot springs and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers spa services, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Regis Hotel & Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Regis Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot spring
  • Playground
  • Sauna

Family friendly

  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot spring
  • Hot springs open from 9:00 AM - 9:00 PM
  • Hot springs water temperature - 90 ºF
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator

More

  • 1 floor
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 1934
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Hot springs access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 10 years old are not allowed in the spa without adult supervision

Property is also known as

Hotel Regis
Regis Hotel Panajachel
Regis Panajachel
Regis Hotel Spa
Regis Hotel & Spa Hotel
Regis Hotel & Spa Panajachel
Regis Hotel & Spa Hotel Panajachel

Regis Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 590 reviews
Rating 8 - Good. 185 out of 590 reviews
Rating 6 - Okay. 53 out of 590 reviews
Rating 4 - Poor. 14 out of 590 reviews
Rating 2 - Terrible. 13 out of 590 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suzan, Omaha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not luxurious but basic and clean…and with screens on windows. We LOVED the onsite thermal pools and the staff was wonderful, always smiling and polite.
Stayed 1 night in Nov 2024

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at the hotel. Nice amenities, clean rooms, great location!
Stayed 1 night in Oct 2024

10/10 Excellent

Jose, Hagerstown

Stayed 2 nights in Sep 2024

6/10 Okay

Annie

Traveled with family
Liked: Cleanliness
Safe & quiet place, nice fresh herbals smell, love thermal water, massage I asked strong and was too strong, room did not have iron for my clothes, no A/C, no refrigerator, no coffee machine, no bathtub, on my registration said breakfast included, they did not provided, overall for the price I was expecting something better
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the thermal water pools are awesome.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful with the landscaping, hot springs, spa and other amenities. The staff service level is outstanding.
Stayed 2 nights in Aug 2024

6/10 Okay

Isabella

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was average the customer service was OK we arrived around 12 and they said there weren’t any rooms available and to come back at 2 when we came back around 1:45 they said there wasn’t ain’t rooms available and around 2:15 they said the same but allowed two other families in a room. I confronted the front desk and she wasn’t very nice but still gave me a room . I was just confused on the available because it kept changing . The bathroom was dirty as well.
Stayed 1 night in Aug 2024

6/10 Okay

Charles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and dirty room. No AC
Stayed 2 nights in Jul 2024

8/10 Good

Ana Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like air conditioner in the room
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra, Van Nuys

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gardens and friendliness of the staff
Stayed 4 nights in May 2024

10/10 Excellent

Johanna, Baldwin Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel close to the lake
Stayed 1 night in Aug 2024

10/10 Excellent

Verenisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lush/green and clean, it made us feel we were truly away from the city and instead nestled somewhere in the forest. After a long day of walking and touring the small towns, we returned to the hotel to enjoy the steamy hot springs. Additionally, the room offered super hot water for showering (I’m not complaining, I’m glad I had hot water).This location is extremely central to everything- morning walks for coffee, 5-7 minute walk to the lake, and many restaurant options. The one negative was that the room next to us were talking loud past 11pm and at 5:30am they had the music going.
Stayed 3 nights in Jul 2024

10/10 Excellent

paula

Liked: Property conditions & facilities, room comfort
Liked it
Perfectly located for food drink and shopping. Wonderful thermal pools were wonderful. Didn’t use the teams cal but there is one as well. Beautiful landscaping also.
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen, Great Neck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the main street
Stayed 1 night in Jun 2024

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was a good place to stay! Met all of our needs and it was nice having a restaurant onsite.
Stayed 2 nights in Jul 2024

10/10 Excellent

Subha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are absolutely beautiful with big spacious rooms and bedrooms. Sauna was fabulous after long days of shopping and traveling across the lake. We would definitely stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erica

Stayed 2 nights in Jun 2024

10/10 Excellent

Lucy S

Liked: Cleanliness, staff & service, property conditions & facilities
Is a cozy place loved the garden and the hot stone jacuzzi
Stayed 2 nights in Jun 2024

4/10 Poor

Rosalind

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
In fairness to the hotel, this was just not the right hotel (hostile) for me. No refrigerator, no ice, no AC, not smart tv, room outdated but staff was awesome! The location is perfect too.
Stayed 3 nights in Jun 2024

10/10 Excellent

cs

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise in the middle of Panajachel. Hotel is on Calle Santander where all the action is. Tons of shopping and restaurants. An easy 5 minute stroll to the lanchas. The best part is the hot springs tub on the hotel grounds. Hotel grounds are well kept and great security and hotel staff. Stayed here with kids and they have a little play area with swings.
Stayed 1 night in Jun 2024