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Porta Hotel del Lago

3.5 star property

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Photo gallery for Porta Hotel del Lago

Property grounds
View from property
Lake View Premium Room | 1 bedroom, premium bedding, desk, blackout drapes
Restaurant
Lake View Premium Room | Lake view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Spa

Explore the area

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Church of Saint Francis
    ‪15 min walk‬
  • Panajachel Municipal Market
    ‪15 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪76 min drive‬

Room options

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

8.0 out of 10
Very good
(1 review)
  • 277 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, desk, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | 1 bedroom, premium bedding, desk, blackout drapes

Garden Room

9.2 out of 10
Wonderful
(21 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor | 1 bedroom, premium bedding, desk, blackout drapes

Room Second Floor

10.0 out of 10
Exceptional
(1 review)
  • 277 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

  • 277 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Porta Hotel del Lago

3.5-star Panajachel hotel walkable to Lake Atitlán
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool and an outdoor pool, Porta Hotel del Lago provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

4 meeting rooms are available. This family-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Porta Hotel del Lago is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1002 reviews
Rating 8 - Good. 309 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

julian

Stayed 2 nights in Mar 2025

8/10 Good

Luis

Stayed 3 nights in Mar 2025

8/10 Good

Ronald, Goshen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this Hotel. View was very nice from the Room balcony and the Hotel was clean and comfortable
Stayed 2 nights in Mar 2025

8/10 Good

Bradley

Stayed 2 nights in Mar 2025

10/10 Excellent

Ernesto

Stayed 1 night in Mar 2025

8/10 Good

Steven M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean and very comfortable stay. Will return !
Stayed 2 nights in Mar 2025

10/10 Excellent

Axel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Mar 2025

10/10 Excellent

JUAN

Traveled with family and small children
Liked: Property conditions & facilities
Ok
Stayed 2 nights in Mar 2025

10/10 Excellent

CARMEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y bello lugar para nuestra corta estadía. Regresaría sin pensarlo.
Stayed 1 night in Mar 2025

10/10 Excellent

Deysi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service excellence
Stayed 1 night in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food, amazing views
Stayed 1 night in Mar 2025

8/10 Good

Ronald, Goshen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the avenue where you can shop for souvenirs, eat at several restaurants and purchase medicine etc at several pharmacies. Close to specialty coffee shops

10/10 Excellent

miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the food was good and very accessible to everything.
Stayed 2 nights in Mar 2025

10/10 Excellent

EFREN

Stayed 2 nights in Mar 2025

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo o hotel

O Hotel é claro, limpo e tem espaços generosos. Linda vista. Mas o mais importante foi a gentileza dos funcionários. Quero agradecer em especial ao senhor Fernando, que me acompanhou até o hospital, quando eu não estava bem... e a todo o staff que se preocupou comigo, buscando me confortar o melhor possível.
Stayed 1 night in Mar 2025

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staff and restaurant staff are excellent! Location was good and the hotel has 24/7 security. The actual hotel room lacks the amenities you would expect for a 4 star hotel. No central AC, no fridge or minibar, no safe, limited toiletries.
Stayed 1 night in Mar 2025

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location, walking distance to the pier, as well as shops and restaurants
Stayed 2 nights in Mar 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a lot to offer and it was a modern refuge for me. The main reasons I booked this hotel was the jacuzzi and laundry service. However you have to book time in the jacuzzi and it was difficult to track down the person responsible for booking ans he seemed overly busy and then it wasn’t very hot and ended up making my skin itch. The food and service were good in the restaurant. I ended up on the wrong elevator and had difficulty finding the lobby as several floors had lights off and there was limited signage pointing to the guest elevator or lobby. I loved my room and slept well and it’s a beautiful hotel. I also only received one drink ticket and Expedia said I would get two. Also there was no laundry service as advertised on Expedia which was a bit of a hassle for me. I don’t regret my night there but for the price I should have been overwhelmed with a quality experience and I wasn’t. I believ it also says there’s a spa but the spa is a few blocks away at a sister hotel. Now~that was one of the best massages I have ever received from Jessica. It completely exceeded my expectations and I left feeling renewed. I was able to do the booking over English text with what’s app and that made it very easy for me.
Stayed 1 night in Feb 2025

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from people on their decks really carries.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hugo

Liked: Staff & service
Close to the pool and the restaurant
Stayed 2 nights in Feb 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We felt very welcomed.
Stayed 1 night in Feb 2025