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Sheraton Palo Alto Hotel

3.5 star property

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Premium bedding, down comforters, pillowtop beds, in-room safe
Traditional Room, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Outdoor pool, open 6 AM to 10:00 PM, pool umbrellas, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Parking available

Explore the area

Map
625 El Camino Real, Palo Alto, CA, 94301
  • Stanford Shopping Center
    ‪6 min walk‬
  • Stanford University
    ‪4 min drive‬
  • Stanford University Medical Center
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪37 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette (1 Sofa bed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio, 1 King Bed, Non Smoking, Kitchenette (1 Sofa bed)

  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette

Studio, 1 King Bed, Non Smoking, Kitchenette | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio, 1 King Bed, Non Smoking, Kitchenette

  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (1 Sofa bed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Room, 1 King Bed, Non Smoking (1 Sofa bed)

  • 419 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

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Suite, 1 Bedroom, Non Smoking

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking (1 King, Sofa bed, Living/Sitting area)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Non Smoking (1 King, Sofa bed, Living/Sitting area)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Palo Alto Hotel

3.5-star Palo Alto hotel walkable to Stanford Shopping Center
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Palo Alto Hotel offers 346 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Palo Alto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Palo Alto Hotel features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 14 meeting rooms. Event facilities measuring 5405 square feet (502 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Palo Alto Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Poolside Grill - This poolside restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Poolside Grill

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 14 meeting rooms
  • 24-hour business center
  • 5,405 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Thin carpet in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 23 per person
  • Self parking fee: USD 20.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Palo Alto
Palo Alto Hotel
Palo Alto Sheraton
Palo Alto Sheraton Hotel
Sheraton Hotel Palo Alto
Sheraton Palo Alto
Sheraton Palo Alto Hotel
Sheraton Palo Alto Hotel Hotel
Sheraton Palo Alto Hotel Palo Alto
Sheraton Palo Alto Hotel Hotel Palo Alto

Sheraton Palo Alto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1002 reviews
Rating 8 - Good. 234 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Loretta

Liked: Cleanliness, staff & service
Elevator not working and pool was being worked on. Price was the same as if everything was working and up to speed.
Stayed 1 night in Dec 2024

4/10 Poor

Sofia

Renovation on site..??? Never mentioned while booking - very disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Property is a Construction Zone right now
Property undergoing major construction - not informed in advance. Front entrance, lobby and hallways are in shambles. The tile around the pool is removed. Elevators out of order, ice machine on our floor out of order, construction started @ 10 AM New Year’s Day. We were there for a local late night NYE party and morning quiet respite. Could not comfortably sleep in. Room was clean and as expected. Employee @ front desk took forever to check us in, very polite and chatty - but his colleague checked in 4 guests while he assisted us. Unsolicited he was repeatedly disparaging of Union members - not knowing anything about us. Not cool. Not a pleasant stay for a Bonvoy Elite member with hundreds of nights on Marriott properties - first critical review ever left - very disappointed.
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room comfort
We stayed for one night. Our room was clean and the bed was very comfortable. We would stay there again.
Stayed 1 night in Dec 2024

2/10 Terrible

Joshua

Liked: Cleanliness, room comfort
Disliked: Staff & service
Can’t trust the staff
Had a microwave sent to the room while we were out to dinner on our first night and returned to find medication and clothing was stolen. An incident and police report were filed and the hotel did what they could to rectify the situation but since we were staying at the hospital that week we didn’t feel as if our belongings were secured. Front desk staff was friendly and helpful and accommodating after I had surgery but the security of our room is such an issue that we probably will not be returning which is a shame because it’s centrally located to the hospital and a clean property
Stayed 5 nights in Dec 2024

8/10 Good

Stephanie

Stayed 2 nights in Dec 2024

8/10 Good

Lu

Stayed 1 night in Dec 2024

8/10 Good

Lu

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Fantastic. Was under some refurbishment but priced accordingly.
Stayed 1 night in Dec 2024

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Why the vacuuming at 4:30pm? My nap time.
Stayed 1 night in Dec 2024

10/10 Excellent

Douglas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Awesome property… they are doing some construction/updating otherwise a great place for the price
Stayed 1 night in Dec 2024

10/10 Excellent

Qiang

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient to downtown Palo Alto
Stayed here for Christmas because it was close to everything we needed. Very comfortable and quiet. Happy with our stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very nice rooms!
Stayed 1 night in Dec 2024

8/10 Good

Donna

Stayed 1 night in Dec 2024

6/10 Okay

hazel

Liked: Room comfort
Disliked: Cleanliness
Mediocre, could be good
Booked as it had a pool but that was being renovated. The rooms were in a separate hotel to the reception which involved going past lots of flapping plastic sheeting that hit and soaked you with water as you passed. The lift was lined with cardboard to protect it from builders - I felt like I paid a premium price to visit a building site. The location is good, room was okay once inside it but the hotel guest areas were poor and the Wifi was dire and barely worked in the room and reception.
Stayed 1 night in Dec 2024

8/10 Good

Woodworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and working on getting better
Lot of construction in pool area. Common areas a little shabby but room was nice with great bed and nice bathroom. Quiet!
Stayed 1 night in Dec 2024

10/10 Excellent

RACHEL

Stayed 1 night in Nov 2024

10/10 Excellent

Alejandro Valdez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time I stayed the room was quiet seemed a litlltle bit outdated but still nice close to the stanford hospital and downtown Palo Alto excellent service at the hotel and has a restaurant and a bar at the property will stay again there if needed
Stayed 2 nights in Nov 2024

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Hope, los angeles

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Staying at the Sheraton was like entering a pandemic time warp: the room was admirably clean but service was bad, and at times non-existent. I was mainly there to sleep so there was plenty of time to make up my room--yet one day housekeeping skipped it entirely. When I requested two washcloths, I got an entire bag full of towels of every kind. The room was comfortable except for the saggy mattress. Overall my experience alienating, and I was glad to leave.
Stayed 4 nights in Nov 2024

10/10 Excellent

Milicent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024